Last year Sean McClerkin did not return my voicemails when I tried to reschedule an appointment. It left me on my own to choose a Prescription Drug Plan.
This year, knowing Sean had a weakness with returning calls, I stopped in and made personal contact with him and scheduled an appointment to select a plan for next year.
I arrived early for my appointment and when my 10:00 appointment time arrived Sean was not there. I guess I'm on my own again this year. I left.
I guess there is an advantage to working for your family, you don't get in trouble when you are late for work, have poor customer service skills or lack good work ethics. I guess they enable his conduct.
I can't depend on their services. read more