Gosh. Hate to rain on the parade regarding McCarthys of Kanturk, but some recent empirical experience prompts me to do so. Let me begin by saying the holiday order was for an older relative living in Ireland. A little old lady in fact who has difficulty getting out and about due to her age. It sounded like a great idea to avail of the online services of a shop like McCarthys in Kanturk : quite a lot said about some products on the internet , so it was worth a try. I mean what can go wrong , in this day and age of online commerce?. It is a simple order , to be delivered to my elderly relative and really just that easy. Well, that is when Murphys Law hit hard and the sentence was indeed painful to behold. Notably, their online order system was probably not tested first before installation. I was billed twice and then comes the kicker : after receiving several emails from the shop, they indicate the delivery info was incomplete so would be providing a refund. Now, that is very puzzling as it is impossible to complete the order without proving the required info. Then, upon pointing it out , Tim McCarthy at the shop, explained they needed a street address or P.O box for delivery. Hmmmm now. Not buying it at all, as a similar order was placed online with a similar butcher shop and no problems whatsever. Incidentally, both shops use the same software. So, I hate to say it but McCarthys is either misleading customers or not taking the time to learn their online software. In any event, a total waste of time and dealing with Tim McCarthy was less than pleasant as he has obviously not been sent the memo on basic customer courtesy. He was both curt and rude over the whole duration of the attempt to make an order.
Now the result is for my elderly relative to not get her holiday gift as planned. I wasted considerable time in dealing with an operation which needs better management and confidence to display basic courtesy to the public.
Be warned so you can avoid nightmare shopping experiences as with McCarthys of Kanturk. read more