Will helps us out in a pinch once again!…read more Coming off of a difficult week with one of our kids being in the hospital, we discovered our basement a/c no longer worked. We called Will, and he made time to come out the next evening. He was able to easily diagnose the problem as a blown capacitor and fixed it at a very reasonable price. We were up and running with a working a/c that same night! Will also remembered some of our other ongoing needs, with another aging a/c on our house and issues with our duplex rental. He is so knowledgeable and truthful when he talks to us about options. Having used his services many times, we trust him when he says if something is an easy fix or needing something more expensive. He is the service pro everyone should have saved in their phone. So lucky to have found him!

Will is, without a doubt, the kindest, most honest, and most patient person I've ever done business…read morewith for home repairs. From the very beginning, he took the time to listen, answer my questions thoroughly, and explain things that no other company took the time to explain. Last summer, I was told I needed to replace my HVAC system before this summer because it uses R-22. Naturally, that was stressful and felt like a huge unexpected expense. When Will came out, he carefully inspected the system and then walked me through the facts. He explained that as long as the unit is working properly, there's no need to replace it just because it uses R-22. He also clarified that refrigerant doesn't need to be added unless there's a leak (contrary to what I had previously been told about it needing regular refills). At no point did he try to upsell me or pressure me into replacing something that still works. Instead, he focused on what was actually necessary and in my best interest. That level of integrity is rare and incredibly appreciated. It's clear he genuinely cares about his customers and values doing the right thing over making a quick sale. I truly can't recommend him highly enough and will absolutely continue to use and refer him in the future.

This is a honest and reputable company. A company that does what they say they will and at a fair…read moreprice. I suggest everyone get a pre-season inspection for heating and AC. We have had the same technician doing the inspection for the last three years. Thank you Matt.

Arrived on time, checked all components, gave a clear and concise report of findings. Outstanding…read moreservice!

Don't recommend! obviously incompetent ! Didn't wrap my duct work.. after installing 2 AC units…read moreand 2 furnaces.. not a cheap job! The girl on the phone today hung up on me. very rude. Customer Service is awful! !

Expensive, but the best at what they do. Staff is always friendly and courteous and you definitely…read moreget the impression that they are knowledgable and well-trained in what they do.

Called on a Saturday because my water heater was leaking all over the floor. A guy called me back,…read moreand kept saying, "you want me to take a look at it? I can if you want me to..." in a tone that clearly said, I don't want to be bothered. After he said that a few more times, when it was obvious that, yes! I want it fixed, I just said, "I'll call someone else." I get that it's not fun to be on call or work on a weekend. I worked nearly every weekend for 28 years and spent many nights on call. But Dude...either do it or don't. Don't practically beg me to let you off the hook. This and a previous long episode of poor service has made me decide to permanently let Whitehead and Hancock off the hook.

I called and was not shifted around and put on hold a bunch of times. I explained my plumbing issue…read morein detail. I was put in the schedule for the following day. They were here earlier than I would have expected. The service call solved all of my problems very quickly, and at a price that was expected. No complaints. The man who made the repairs said he guarantees all his work and would come back if I wasn't happy. I would use this company again.

We called our home warranty company for a loud squealing/grinding noise from our heat pump right…read moreafter the snow and freezing rain. Within 5 hours of our call Noah was at our house and had diagnosed the problem and gave us an arrival time after getting the fan motor delivered. He arrived almost exactly when he said he would be here and made the repair. If we need any air or heating work done Noah's Ark Air will definitely be the company to call. Thank you for your excellent communication and service.

From the owner: Noah's Ark Air is a trusted & experienced HVAC contractor. Owner is trained and certified through…read moreBCTC HVAC school. Serving Fayette County Lexington, Kentucky and surrounding areas. Noah's Ark Air is a new HVAC company owned and ran by techs that have worked for other big HVAC companies in the Lexington area for the past 16 years specialize in installation, maintenance, and repair of Heating, Cooling, & Geothermal systems, ensuring your home comfort year-round. We also install mini split ductless HVAC equipment Satisfaction guaranteed 125$ Service / Diagnostic fee A+ Rating with BBB 5 star google rated company

Super grateful for the affordable and professional inspection and house vent duct cleanings, we've…read morehad last 2 yrs. The tech identified a gas leak near our furnace. When LG&E tech came by 2nd time, even after repairs, a whole new gas pipe with multiple connectors changed, there was STILL a gas leak. In all ~4 gas leaks identified. YIKES! We hadn't noticed a smell or anything! Very grateful for the safety pickup from a "routine" but very value and safety-added HVAC service w/ duct cleaning. Thank you for keeping my family safer! Appreciative of all your help!

UPDATE: I had another company come out from Oldham County, I had a misfire. with a simple fix they…read morefixed my issue and said I do NOT need a new unit. I cant believe what I went though with Dr.P. Tried to sell me a new unit. Do NOT recommend. Be weary, if you communicate any dissatisfaction, the team (husband/wife) tag team and scream. The husband was in the background literally yelling. I had to ask her to stop emailing me, in which she continued. I threatened to call the county attorney if she didn't stop. Not only did she NOT stop she had an officer call me to get my side of the story. He then called her to ask her to stop calling me. She is very dishonest. I do not post negative comments unless I feel the public needs to know. No business should ever scream and tag team a customer over nothing. It is on record however. I will NEVER use them again as well as 5 other people I have found in Oldham that feel the same. A good friend had a similar experience with them both. They are fake, not genuine people, it was their unprofessionalism that shocked me. Again, they will respond to this because they are terrified of a bad review, but I must tell others about my experience And share the truth! They have now updated their response FOUR times and is adding personal information about me on here that will likely result in a lawsuit as some should be very confidential. I will now be calling the BBB on Monday and my attorney in LaGrange to consult about what they have added on here.

I'm a repeat customer several times over and highly recommend Phillips & Sons. Great service, super…read morethoughtful help with planning what my house needed. Reasonable prices and excellent service from a company that cares about its customers.

From the owner: Specializing in geothermal, gas, electric, and ductless heating and cooling solutions - your home…read morecomfort takes priority. If it comes time to replace, Phillips & Sons offers quality installations of Trane, Waterfurnace and Mitsubishi equipment.

Fair, honest and reasonable pricing. Never had an issue. Great communication and good scheduling.read more

I was looking for a second opinion on a furnace replacement and air conditioner replacement, and…read moreI'm certainly happy I chose Donnie Rowe. I knew I needed a new air conditioning unit, as it has been working poorly and leaking for years, and I was told by another HVAC company in the fall that my furnace was dangerously in need to replacing. Wyatt came out and looked over everything. I gave him every opportunity to take advantage of the situation. I was prepared to replace a furnace and two air conditioning units if need be. In the end, Wyatt recommended replacing one air conditioning unit and told me the furnace was safe and not in need to replacing. He recommended I upgrade from a 2 ton unit to a 2.5 ton unit. Aaron came out to replace the air conditioner a few days later. He did a great job and left minimal debris to clean up. The new system cools my upstairs better than I had even hoped for. Value? I really don't know. Everything seems so high now. But I would say that Wyatt could have socked me with a furnace a two air conditioners, so the value I'd say is with the honest evaluation and recommendations you get. I wanted to work with simply an HVAC company, not one of these do it all HVAC, plumbing, and electrical businesses they all seem to be moving to. I like people who focus and specialize. I strongly recommend the business and will be working with them in the future.