The happy part about London Jewelers appears at the ending. They deserve 4 stars. The initial…read moreterrible experience described is from a nearby competitor in Southampton. Long ago, I brought my watch for repair of a loose dial to Corwin Jewelers, Southampton. They fixed that, but the week afterward, the watch minute and hour hands froze up a couple times. I returned the watch and they observed the watch for a few days and the problem did not occur, so the watch was returned to me without anything done. The watch hands froze up again twice this week and again I returned to the Southampton store for the same problem. The store people told me they were going to watch the watch to see if there was a problem. I have photos of the frozen watch hands but that was not enough to convince them! Then they said they would send it out again and get me an estimate for the repair, at my cost!! I have always had this watch repaired at Southampton's London Jewelers without any quality issues, but at the time I sought out help from Corwin's, my "go to" place was closed. One star for Corwin for terrible customer service, and waste of my time over multiple trips there. They claim the intervention to fix the dial had nothing at all to do with the hands freezing the week after their repair man fiddled with the piece. I simply to not accept this failure to make things right and will never use nor recommend doing business with Corwin again. One hour later addendum: Corwin messaged me to let me know that my initial payment of $85 is going to be refunded to me. Note that I was repeatedly clear about the watch intermittently stopped and gets going when I reset the hands. At no time did Corwin tell me that they would pay for the added repair costs. I did get quite angry with the staff due to the frustration over how my concerns were addressed, and I apologize. Update: Corwin's did refund me and I put up with the watch that continued to repeatedly stop. I brought it today September 25, 2025, into Southampton's London Jewelers for that same problem. Their expert took it and opened it up immediately and said the problem was probably from a loose battery not being secured properly by a plate. He explained that he observed the battery to be loose when it was supposed to be held snugly in place. He said the battery was fine and that there was no need to send it out for repair. Not only did I appreciate the friendly and helpful London Jewelers staff, the location has incredibly delicious quality chocolate cookies and other treats (free) while you wait. Finally, the watch was returned to my wrist with the time reset and I was wished well and WAS NOT CHARGED. Now that is perfect customer service!

This is a beautiful store staffed by very friendly people. I made a pretty significant purchase…read morethere last year and they put a piece aside for two weeks on a handshake. Amazingly unpretentious given what they carry.

Sal the owner was amazing. His level of service in selling my gold jewelry was second to none…read more He is highly professional. Wish I could give him 10 stars.

I brought in a watch for a small repair. They were very helpful and friendly. Plus refused to…read moretake any money for the work. I will definitely be back when I have a jewelry need in the future.

Got a pair of diamond hoops today, absolutely in-love with. Also got my mom something…read more Lacy was super nice and attentive. Must visit this sweet boutique.

Every summer I go into Jennifer Miller at East Hampton to get myself a birthday present. It's the…read moreone time a year I get myself a new piece of jewelry. This year was no different. I was helped by Lacey - area manager- who has helped me in the pass when I got my ring for my 30th birthday. She was so accommodating when having to get bigger sizes or if I didn't like something and most importantly she showed me things that were in my budget. I would recommend going to them anytime you have a second in East Hampton.

I've been looking for a place to cut my permanent 14k gold anklet and add a clasp. I asked a few…read moreplaces and they all quoted me almost as much as I paid for the anklet itself (absurd prices). I contacted this business on Yelp and Jerry was super responsive. I decided to go down to Main Street (I avoid this area like the plague bc it's so busy) but it was well worth the trip. His booth is inside a building with multiple businesses and his is on the left side about halfway in. It was a Saturday so it was busy. He was so friendly, personable and honest. He cut the anklet, added the clasp and it came out very good. He finished within 25 min or so while I waited. I loved giving my business to this small business and nice guy. Thank you!

I'm incredibly grateful to Jerry and his team for repairing my necklace so well. I got a beautiful…read moreand expensive necklace from my boyfriend as an early christmas gift which broke a few days after. I was devastated. Jerry fixed it so well, in just a few days and was very affordable. I will absolutely return. They also sell beautiful jewelry and I will definitely be doing business with him again. I highly recommend this hidden gem for your jewelry needs.

Extraoridinary unique selction of fine jewelery. If you are tired of wearing the same Cartier…read morebracelets that every other has, go here!

These people are the NICEST most accommodating imaginable. He polishes an old family signet ring…read morefor me each year and refuses to charge me. Fixes clasps and the same. Wonderful people, beautiful merchandise. Highly recommend buying from them. In the "Hampton's" (hate that term) where I've lived my entire life these people are a very pleasant rarity!

Bought a ring that was a total of 72$ and it totally tarnished and left residue on my finger…read more Disappointed and feel ripped off. As you can see from the photos the color changed from gold to rusty. I purchased it about a three weeks ago and it is totally tarnished. I never wore it in the water. They should be more honest about their jewelry I'd expect this from forever 21 5$ jewelry but not a jewelry store. Photos below first is it now second is the residue and third is first when it was gold plated. Next time just use silver jewelry illusions. Cause marking your jewelry up for a sag harbor price was a HUGE ILLUSION. Disappointed.

Bought a pair of shoes and got caught in the rain for a few minutes and the dye on the shoes ran…read moreand turned green, wore 1x. Brought them back, asking for either my money back or a store credit. the salespeople were rude and owner couldn't care less. I have since then called the owner Liz and she said what would you like me to do about it- I said just give me a store credit. They were not expensive shoes but it is the principle about their poor customer service. She could have sent them back to shoe manufacturer. But instead, she couldn't care less. I own a home there and have been shopping there for years with my friends, NO MORE! and I will never let anyone I know shop there. Believe me there are plenty of other stores that I can shop in.