I had a very bad experience with this company recently and have tried to get a hold of them since to no avail.
What happened was i had called them from the side of deerfoot at 13:18 to get a quote for price and time of towing, they had stated 45 minutes, and a "service call" fee on top of hookup+km fee. with other companies i have only paid for hookup and km but i figured the speed would be worth the fee as i had to be at work.
At 13:51 I get a call from the company telling me there's a tow truck driver with more more jobs before mine, but i can agree to 40$ more on the "service call" to become his #1 priority, as i am stuck on deerfoot and have already waited (where i could have been waiting for another company) i decided to do it, if it would get me to safety faster.
I call them at 14:18, 14:55, and 15:39 for and eta, they are unable to give one
At 15:50 the driver shows up slightly damages my vehicle due to minor negligence (which can be expected during a tow)
The driver then proceeds to text while driving the entire way to my destination, on deerfoot, on two phones (pictures included) read more