I had a great experience with Be Local Towing & Recovery. From the moment I called, their team was…read morecourteous, responsive, and focused on getting help to me as quickly as possible. They arrived within the estimated timeframe and immediately got to work, making a stressful roadside situation much easier to manage. The driver was professional, friendly, and handled my vehicle with care throughout the entire process. He took the time to explain what needed to be done and made sure everything was secured properly before transport. It was clear that customer service and vehicle safety were top priorities.

We were on a cross-country trip in our 2012 Suburban pulling a small trailer when our transmission…read moredied near Ogalalla. The shop there said it would take them a couple of weeks to get a rebuilt transmission if they could even find one. Someone recommended we try BG&S in North Platte, and they agreed to fix it, so we had it towed there. When James found out we were stranded far from home, he got us back on the road in a couple of days! We even have a warranty with the rebuilt transmission they installed that we can use in our home state. The price was very reasonable, and James explained to us in detail how and why our transmission failed, and gave us pointers on maintaining our "new" one. These guys really ARE good at what they do!

Had a ranch pickup transmission overhaul done here. Getting it back today and took a week or less…read moretotal. Not been a good pickup but trying to keep it alive a while longer. All just right here.

I took my 1989 Silverado to Shrakes to fix the drivers side door handle mechanism which was not…read moreopening the door. My Silverado at the time was in pristine condition. Two days later I picked it up. The handle was fixed, it opened and closed the door just fine. However whoever did the work gouged the plastic on the door attempting to remove the plastic plugs to get to the screws and ripped the fabric on the door. I showed the owner (refior) the damaged. He did not offer an explanation or apology for the damage nor did he offer to fix or pay for the damage. Just another example of their I don't care work.

Shrake is responsible company. Here's why: We were on a road trip from California, passing through…read moreNebraska, and a windshield wiper bushing failed -- while it was raining. So the windshield wipers stopped working. We found Shrake on our GPS and pulled in on a Friday afternoon at 5:00pm. The owner and two mechanics took off the cowling, found and replaced the bushing. Easy peasy (for them, not me!). I sked, "how much," and the owner said -- sit down,okay? -- nothing. (I couldn't bear it and give them some money.) Now I can't guarantee they'll work on your car late on a Friday and offer to work for free... But I will guarantee they'll do the job professionally and with a good attitude.

I'm moving from WA state to NC. Needed help with getting my trailer balanced as I was unable to go…read moreover 55 mph without it swaying. Staff at Kohler assured me they would tend to it. I knew from the calls they were receiving thatvthey were understaffed but giving it their all to keep up with the workload. They simply asked me to be a little patient. Bearing in mind that I had pretty much just walked in, I tried to tell them that if given guidance I could make the necessary adjustments to the trailer. Staff were courteous and reassured me that while they were busy, they would definitely get to it. Sure enough, I was there for about 30 minutes (maybe not even that long) they got the adjustment knocked out and pointed out what was fixed. I can't express my gratitude enough online. Great folks and while I had no plans on going for anything more than a visual inspection, the fact that they made the on the spot correction speaks volumes for their customer care and professionalism.

Stopped for fuel while passing through. Had a trailer bearing issue and Kohler was willing to…read morecheck it when others said no due to horses in trailer. Quick check and back on the road...thanks folks from Northeast Texas

Blew a tire on I-80 about 15 miles from North Platte. Talked to Rick, he was there in less than 30…read moreminutes!! Loaded us up, dropped the car off and was kind enough to get us to our hotel!!!! Breaking down on a Sunday afternoon is not something I would recommend, however Rick was awesome. Would use him again but hope we don't have to. Would give 6 stars if I could.

Absolutely horrible tow company. Said they were an hour out. Two hours later...they said they were…read morean hour away. They never even showed up! I was broke down on the interstate in the driving lane! These people shouldn't even be in busines!

Had a broken axel on our travel trailer and they talked us through how to get it fixed enough to…read morelimp the repair shop. So much appreciated.

My sister and I were stuck on I-80 with a blown horse trailer tire on a Sunday afternoon. Al was…read morethe only service station in the area willing to help us. Very good service, super nice people!

Service was excellent. Justin arrived on time as we were teo hours away from North Platte. He towed…read moreour 40 ft motorhome plus trailer in for repair. Very professional and drove very safely.

These guys have the right equipment for the job and the skills to do the job right! No worries…read moreabout them adding to damage from a breakdown or recovery! They are my first call in the North Platte area!

They come to you and do whatever you need done at your house or in the parking lot at your work!…read moreIt's so convenient and the cost is the same as having to drop it off at a shop!

Luckily our power steering pump pulley failed as we pulled off to the highway at North Platte, just…read moreminutes away from Lowman's. Eric answered the phone at 7:30 am and got us right in as the tow truck dropped off our car. Branden immediately started working on the repair while Eric went to look for a unique nut that wasn't included with the replacement part. Just a bit later we were on the road. Can't thank the guys enough. I wish them much success in the future. Customer service like theirs is what this world needs more of. Safe travels all!