terrible service, steals money, never open, stay away !! worst tanning salon in Niagararead more

bad owners and customer service. False advertising regarding hours of service And always an excuse…read moreof why not open and available. We all have busy lives and this is not an acceptable reason to not operate professionally.

Worker misheard me multiple times while I was giving my information, then rudely told me I needed…read moreto speak up because she 'couldn't understand me." I have a speech impediment and was never rude during the interaction. She then canceled my tanning session without informing me and waited for me to realize it after entering the room and undressing before asking me to leave. I've been a paying customer at this location for over 5 years and have never experienced customer service like this. Completely unprofessional and unnecessarily disrespectful.

They say it's for health reasons due to regular tanning beds having strong bulbs, but the fact that…read moreZoom Tan only has tanning booths, it's just too much for me. I bought a monthly membership, haven't gone as much I as would have liked to. Its going to autorenew, so hopefully I didn't hit the deadline to cancel that. I'm getting a great tan, and quickly. However, just walking into the booth I immediately feel like I have to concentrate on my breathing so I don't pass out - it just gets so hot in there! The past few times I've gone for 8 minutes and opened the booth door to get some fresh air with 2 minutes left and then try to fight it out again.

Worst customer care EVER!! I've paid for a membership, yet I…read moreneed a fingerprint or drivers license to tan. My fingerprint hasn't worked since I started my membership (no one offered to fix it) & I don't always have my drivers license with me as was the case yesterday. This is an ongoing issue. I've asked to note my acct and surely I have info only I would know on file. It's one spray tan for heavens sake not access to my bank acct. I had to have my daughter drive home to get it. Then I get in, finally, with the girl not being in any way empathetic and the entire cream container attached on the wall has not one drop in it. Now I'm naked AND pissed. Don't they know a day in advance when this pump is getting low and one piece of a paper towel-like item. Can't we have two I ask???? Still no empathy after I spray without the cream and if you know, you know, what my hands & feet look like. The vibe was completely off with no empathy, understand or compassion. No service above and beyond here just these are the (useless) rules oh and NO thanks for the heads up on the empty cream. Trust me ANY other place beats this place.

Stay away from the 55 plus 1980's style white hair woman, Iv been coming here for years and I never…read morehave been greeted by a head nod to step up to the register, and then an argument over every single step of the check in. Ever since they switched owners 10 years ago, they are all commission based sales people and I made the mistake of calling them in advance for the price and she made me pay for it with unbelievable attitude. I wanted to purchase some lotion but I would never give them my money again. Attitude is not the best choice. Nasty woman, I kinda looked for some reason from the other woman and she looked like she couldn't believe that this manager was yelling in front of several people!¡ I'm done with Total tan, commission based sales people..I went for a relaxing tan and got attached.

I would give -1 if I could! Let me just start off by…read moresaying that I was so excited about this place- I just moved to the area from Alberta and wanted to find a nice salon to tan at occasionally. Well let me just say I have never been so disgusted in all my life with a tanning salon. I walked in the door and it kind of like two business in one location, one side is hair/nails,etc and the other side is tanning. I walked into the door on the tanning side and there was a bag of chips of on the counter top and some kind of drink, there was no one around though- I stood there for honestly 9 mins before I am like okay?? I went to the hair salon side and asked if there was anyone working at the tanning salon and the lady said just a minute. So I went back over to the tanking salon and waited and this other women came slandering over like it was a bother to her to serve me and goes, "what can I do for you?"-uhmmm I should have walked out the door at this point. I was like I have never been here before and I would like to know what kinda beds you have and the prices, etc. She rolls her eyes and is like well those are our prices and points to some mangled piece of paper on the desk. I ended up just buying a single session because it looked like they had decent beds. I get into the room and it was soooo dirtyyyy OMG!! The tanning bed had long black hairs on it and scuff marks looked like it was never cleaned before and there was dust bunnies in the corner and the garbage was heaping over. There was towels in the floor with what looked like spray tan liquid on them and there was empty water bottles just laying around. I seriously don't know if this place has a manager or an owner- but they really need to go in there and first- hire helpful staff that actually want to help customers bs are knowledgable and know what tanning is. And secondly CLEAN the place- I hope I don't get a disease from going here, yes! It was that bad.

I have been going to bronze envy for years. The owners…read moremarnie and Scott are wonderful people and always have a smile for you when you walk in the door. They have the best tanning beds, Bulbs are always kept up to date. (Your tan experience is not a wasted one) Beds are always clean. I've been to other tanning places in the past that never change their tanning bulbs. Never experience this at bronze envy. I wouldn't go any place else . 5 star !

Fantastic experience. Went for a trial so that I could get prepared for the experience prior to a…read morewedding I am in this summer. Excellent check in process and so many clear directions to make sure the tan came out perfectly. This was expert level airbrush tanning. I felt super comfortable. Location easy to find and beautiful. Great before and after care instructions. Absolutely no transfer of the tan to my sheets overnight! I am definitely coming back. The price is also super reasonable-you will pay 30 bucks for a single spray tan over at the big box tanning place and it will not be nearly as good as this. Go here instead!!!

My sister and I went here for a spray tan and Kat was just fabulous. My sister had never had a…read morespray tan so she had a lot of questions and Kat just continued to answer them! Kat makes you feel very comfortable and sprays very well! She steps back to look at the color and then sprays a bit more in areas she thinks need a little more. The spray tans for both my sister and I turned out great with no streaks at all! We also did a week of loofa before hand and made sure we did not apply lotion. I would recommend Kat to anyone who is thinking to get a golden glow before a special event or vacation!

The cleanest, most well equipped salon in town. Great staff and products. Love their no appointment…read moreoperation. Popular spot but I've never had to wait!

This is my favorite tanning place in Ontario to be honest. The minutes are priced well and never…read moreexpire. I travel for work so I'm here once a year it works great for me. If you renew your minutes before your last package runs out you get a free 20 mins. The place is really clean and there are lots of options for different beds standup laydown super beds really really amazing beds and all the bulbs work. Very modern beds best color you'll get this side of Mexico lol