Disappointed with the consistency, but grateful to be moving on.
CONS:
* Inconsistent and incomplete cleanings
* Hard barnacles found despite biweekly schedule
* Bow thruster consistently neglected
* Poor follow-through on service changes
* Continued billing after pausing service verbally
* Had to clean the boat myself to avoid build-up
* Some reviews appear suspicious (from accounts with no other reviews)
* Google reviews listed on their website don't appear to exist publicly
PROS:
* Easy to reach by phone
* Did show up at least some of the time
DETAILS:
I used Maximum Diving Services for quite a while while waiting to get a boat lift installed.
Even though I was on a regular biweekly cleaning schedule, I'd often find hard barnacles on the bottom of the boat (growth that takes more than two weeks to develop) which made me question how consistently or thoroughly cleanings were being done. The bow thruster was always fully covered, and several areas of the hull looked like they hadn't been touched at all.
There were also a few times I asked (by phone) to pause service while the boat was out of the water, and they agreed, but I kept getting billed. It may have just been a communication breakdown, but it happened more than once. If you do use their service, I'd strongly recommend putting any service changes in writing just to be safe.
There were times I ended up taking the boat out myself to scrub it, just to try to keep the bottom from getting worse. That really shouldn't have been necessary with a professional service in place.
Lastly, I noticed that their website features multiple glowing 5-star "Google" reviews... but oddly, there's no public Google listing available where customers can actually leave reviews. It's something worth being aware of when doing your research. Not to mention the 5-star reviews here on Yelp from 7 years ago... they didn't make many, if any, other reviews. Odd.
I'm sharing this so other boat owners can make a more informed decision before hiring this company. read more