Very disappointed with my experience. I purchased a rug in-store and was told I had seven days to…read morepick it up. Three days later, I called the store about 45 minutes before arriving to let them know I was on my way. When I arrived, I immediately saw the rug I had already purchased sitting in a basket. I mentioned that they had already brought my rug up, but an associate insisted it wasn't mine and called the manager to look for it in the back. While they searched, I showed them a photo of the rug and my receipt. They confirmed my purchase was in the system but still couldn't find it. I even walked to the back of the store to show the manager where the rug had been. By the time I returned to the front, the associate had sold my rug to another customer. The rug had been sold twice--even though I had already paid for it days earlier. The manager told me there was nothing they could do except issue a refund. While I got my money back, that did not make up for the wasted trip, the time I spent, or the frustration of having an item I had already purchased sold to someone else. This situation should never have happened. Better communication and inventory control are clearly needed. I expected much better customer service and would not recommend this store based on my experience.

Ollie's is a place that buys close-out items and sells them cheaply. I like to go here to find…read morebooks for a steal. But I cannot resist walking around and seeing what they have in the store. There's always something I really really really need. Of course, I don't, but I tell myself I do because it's so fun to discover stuff. The store is packed with items and the aisles are very small because of it. But that's not a bad thing; it's a good thing. I have to admit; this is the only place like this that I enjoy shopping at. The last time I was here, I found some spray paint for a fraction of what it would cast in Home Depot or Lowes. Who knew I needed spray paint? Even I didn't know until I saw the bargain prices and "had" to have it! My wife doesn't like when I go here because I roam around and look at everything. Why yes, we did need a sushi roller, honey. Who doesn't need one? And guess what? Now we have one! It's a fun place. Go check it out.

We were greeted by a nice young man and we told him we were looking for a reclining sofa for a game…read moreroom he showed us a few options and we were loading it within a half hour !

I would never get nothing use from this store no more. Guys brought the tv with out a box an two…read moremarks on the edge of the tv No instruction book it took a long time to setup. I told the Manager what happened and she believe her delivery guys vs me I never miss a payment smh.

Please read the corporate reviews before giving Ashley any money. There are hundreds of stories of…read morepeople being ripped off. They got me with a warranty scam buying a $9 mattress cover for $99. It literally cannot be used, you have no way of knowing how bad it is until it has been opened. And once opened it cannot be returned. Save yourself and shop somewhere else

Did not shop this store but since it is a representative of the Ashley brand I feel the need to…read moreshare my Ashley experience. My purchase was online. I cleared my old dining set out Thursday in anticipation of my Friday delivery. The table came out of the box with scratches long/short light and deep. It was a mess. I contacted Ashley and they told me that it was a vendor that they deal with so they couldn't help but would inform them and gave me a number to call them. My purchase was on the Ashley website using my Ashley credit card, but they couldn't assist me. The day went on and I didn't hear from anyone so I reached back out to Ashley. At this point I'm asked what do I want to do. I asked for a full refund. I was asked if was willing to pay the return cost of the table? No! She said it would be 3-5 days before I hear from someone who will tell me how to return it. So as of now my family has no where to sit and have dinner. Thanks Ashley.