Tried booking a cruise to Cabbage Key on their website but experienced problems. Submitted an inquiry including my phone number asking for someone to call. The next day (2/16) Captain Will called, said he had room for us on the next day's cruise, and we made small talk about where I was staying in Bokeelia, how we both love ospreys, etc. He said he was driving and would write our name in his reservation book just as soon as he stopped. He asked for nothing further, only that we show up at 9:15.
The next day (2/17) we show up for the cruise - lo and behold our name is not in the reservation book. Capt. Will didn't seem to recall talking with me ... I repeated some of our conversation which he seemed to vaguely recall (even though it happened only 24 hours prior). He said he was waiting for a group of people who booked through GetYourGuide (which means more money for him) and didn't have room for us. He gave us the name of another boat captain to contact, but that doesn't negate the fact that he screwed up our reservation.
Capt. Will responded to my Google review, basically calling me a liar & saying we spoke several days in advance (which I can refute with the attached photo), saying he asked for a text and deposit which he most certainly did not. read more