Went to see about getting a couple of electronic recliners. Anthony was up and as far as salespeople go, we did not mind being his Up! His help, knowledge and guidance helped us get exactly what we were looking for. No high pressure, just friendly helpfulness. We ended up with a living room suite, a bedroom set and barstools.....all of which we needed, but really didn't think we could afford. Big thumbs up to Mathis Bros Furniture for their product and pricing and to Anthony for his knowledge and helpfulness! read more

We stopped in just hoping to look around not quite knowing what to expect and we were impressed as soon as we opened the door. The store was clean and fresh and we were immediately greeted by Alan who is very informative but not obtrusive in anyway. We found so many selections that it took us a while to narrow them down and he helped us along the way while not interfering with our discussions on our needs but he would give positive information that eventually helped us in our final decision and actually added one extra piece of furniture in addition to what we planned on purchasing. he was nearby answering machine always nearby to answer questions but never over burying and he was very approachable and friendly and very informative about the products. We signed up as members and we plan on going there whenever need be and we were also very impressed with the fun new Bistro. Ended up having lunch and a relaxing drink to celebrate our purchases! This is a fabulous business and we look forward to our next visit. read more

We went to Mathis Bros to buy a new mattress for our recently purchased home. Ricky Hernandez helped us out.... He patiently walked us through the selection process ... We love the mattress! Ricky then referred us to Elaine Simmons in the Design Center.... best referral ever! Elaine figured out our taste/style preferences and redesigned the entire interior of our new home, repurposing many of the pieces we already had. We could not ask for more.... professional, timely, caring, creative..... everything is perfect! We consider Elaine a great friend and highly recommend her for your home design needs! read more

In my personal experience I had an excellent customer service with Cayla she was very helpful she is a really good salesperson. She helped me solve some issues with my delivery . read more

Just left mathis brothers as a happy customer thanks to our sales rep Edith Velasquez. She guided my family and I in the right direction as we purchased our new sectional as well as a new table. she accommodated our every need with kindness and professionalism. We will definitely be returning in the future. read more

I have written a few reviews about this store and not always 100% positive but I want to give accolades to one of their team members...Connie Roche.. she helped me and stayed with me and on top of a situation I had and for that I am very very thankful... get more Connies!!!! read more

Absolutely the most uncomfortable store to enter. The sales staff surrounds the front door and jump on you the moment you walk in. Literally there were 10 to 20 employees just standing there and they obviously have a system where they know who gets the next person to walk thru the door. Then your assigned salesperson literally stands next to you and walks alongside you as you look around. It's extremely annoying & they obviously work on commission but it's not a way to run a business. Their furniture is mostly awful but I did find 1 item I considered buying. It was a sideboard buffet that was priced at approximately $1,500. I went home to think about it. I looked around at other places and decided I'd follow thru and contact Mathis Brothers again. I asked if it was still in stock. They said yes. Then they told me the price had been raised to almost $2,000. From $1,500 to $2,000 in literally 2 weeks! I told the salesperson I'd buy it if they honored the price it was 2 weeks ago and the guy said no. He said something along the line of inflation had caused everything to go up. Ridiculous. By more than 30% in 2 weeks? What a joke. I will never go back into this horrible store. Incidentally, they also allowed customers to walk inside unmasked at the height of the Omicron variant. No thanks. Avoid this store! read more

very disappointed with Mathis brothers in indio, my family and i has purchased So many furniture from this place and i had already had a bad experience with the quality of their furniture but never said anything because i never purchased any warranty but now we recently purchased a set of couches and we paid alot of money for them so we decided to purchase a warranty and after 3 weeks of the purchased the couches started to fall apart i spoke to Samantha back in December she says the warranty doesn't cover the damage but they were going to do a one time curtesy and replace the part ????? So why you buy a warranty then???? Anyways its been already more than 2 months and still we haven't got nothing fixed its embarrassing to have visitors to my house having this couches looking so bad and thats not all when you sit down you can feel the wood i tried getting help with them by undoing this deal or at least exchange for something else and spoke to Samantha again after several calls i did before her answering back to me and now she was very rude she didn't allow me to talk what type of service is this!!!! SAVA YOUR MONEY PEOPLE!!! read more

We found a chair at Mathis Brothers online and went to the store in Indio to check it out. We were fortunate to be met by Hilmar Ragnarsson. He was very helpful, friendly and professional. The chair didn't look as good in person but he was able to show us some great options. We chose the St. James Old English Chair in brown leather. It was delivered a few days later and looks great and fits perfectly in our living room. We really appreciate Hilmar's help and look forward to working with him again if we are in need of any furniture! read more

I walked into Mathis Brothers Meats urgency looking for a bed. I had purchased a bed from a small family business owned mattress store and was very unhappy. So that same night my bed I currently had was going to be picked up that same night. Two lovely associate named Randy and Norma ask me a series of questions on my sleeping habits and help me pick out a great mattress and a mattress that was in my price range. Unfortunately the warehouse was closed the day I was there. Once I mentioned that if I didn't find a bed that day I was going to be sleeping on my couch. They put a special order in for me and I was able to pick up my bed a few hours later besides the fact the warehouse was closed on that day. Let's just say that I slept like a queen! I am very satisfied with my purchase. I LOVE MY NEW BED! I will definitely be back for future purchases. Thank you Randy and Norma. And also thank you to the gentleman from the warehouse that loaded up my bed for me and secured it down, unfortunately I didn't get his name. Much love Mathis! read more

I was a little bit skeptical because of some bad reviews I had read but Mathis Brothers was the only store in the Area that had exactly what we wanted, so we had to give it a try. Our salesperson was Karen Medina, and when we came in just looking so she gave us space but after realizing how big of a showroom they had we were very grateful to have her around. She was extremely friendly and knowledgeable. I am very indecisive, so it was great to have her feedback and opinion, because it can be overwhelming with so many options. The sofa we picked was not in stock but it arrived only a few weeks after our visit, she followed with us all through after delivery. Delivery was also smooth and the guys worked incredibly fast (probably had a tight schedule). We are very happy with our purchase, with the experience and will definitely be returning in the future. read more

Wow.  That's all I can say.  Bought a sofa over two and a half years ago from this place.  I just happened to notice that there was a charge for $108 on my visa today.  I called and was told that that was the annual membership fee for a rewards program.   # 1.  I never signed up for a rewards program.  #2 There was no charge on my Visa last year or the year before that.  Their commission sales people get incentives to add this on to your purchase (I was told by an honest employee).   I would never join a rewards program from them.  We own a leather corner group that had a "Lifetime" guarantee on the material prior to this purchase.  After several years the seat cushions started to crack and wear through.  When we contacted Mathis brothers we were told that they don't offer that guarantee anymore nor do they honor it anymore.  They considered  "Lifetime" of the set to be 5 years.  The only reason I used them last time was because I needed something fast.  So once again...wow!  Check your credit card statements read more

We have done business with this company for many years. However, in recent years their business philosophy seems to be push the sale without customer service post sale. We ordered a dining room table that was damaged when first delivered. They were supposed to replace both the base and top. They forgot to order the top so now we have a base but no top. So, the new remedy is to replace the entire table. It will be over a year before they get one piece of furniture delivered correctly..."if" that happens at all. read more

Just purchased a few items from Mathis and loved it all, only reason I'm leaving this review is because of the delivery. My experience with their delivery guy "clementino" was horrible!! He treated me horrible and was careless, I paid for door drop off but I do live upstairs, well... #1 he got to my place 3 hours before my scheduled time, so I had to make my way home to receive him. #2 he left the sectional a way that I wouldn't be able to push inside my home, so I asked him to please rotate it, so that I could push it inside my door, he denied to do so, started speaking in a very aggressive way, saying i didn't pay for him to bring it inside my home, when I never asked him to do so, all I needed from him was to leave the sofa laying down. He left the other part of the sectional down stairs, and left. As he was making his way out , i mentioned that I would report him, he went downstairs and started taking pictures of me, which made me very uncomfortable!! I had a scheduled pick up item the next day and mentioned what happened to an employee there, and I was told that they've had problems with "Clementino" being a feminist, and that's when it all made sense, can't believe they allow this, and let him treat their costumers this way. Report was made, and I received a gift card, but it's ridiculous to find out that they don't care about us clients. read more

A star for the varied lines of furniture. Will not shop here again after our last experience. I purchased a living room set, (love seat, sofa, ottoman, coffee table and extra table), in the beginning of December 2019 and was told some furniture would be delivered from the Ontario location on December 12 and the rest from another California facility by the 28th. I called when no furniture was delivered by the 15th and was told that furniture was being brought in from Oklahoma and that a truck was down for repairs. This I could understand but the fact that there was no courtesy call to inform me of the delay before i called, really perturbed me. Fine, a love seat was delivered and we waited for the rest of the furniture to be delivered on the 28th as agreed at the time of purchase, which by the way was a cash purchase not a financed transaction, so they already had my money. The holidays passed, yes, even the new year with no furniture! Again I'm pretty understanding with holiday closures causing delays with delivery, but no communication from Mathis at all, very poor customer service at this point, right? Well a call was made and I was informed that their system was down and causing delays but that some furniture was available but not all. I was fine with receiving my furniture in parts, after all it was no fault of my own Mathis did not have their shit together. Kyle was very rude in immediately telling me I would have to pay for separate delivery when I had purchased the premium product sold by Mathis that allows for free delivery. Totally absurd if you ask me. Check your notes Kyle! Also, you can't charge customers for your company's poor management. Well after this phone call I get an email on Saturday evening that my furniture will be delivered the following day, a Sunday. Thank the Lord!! All my furniture is finally home and I would just like to add praise for the delivery staff, they were on time, very professional and courteous. I suggest this department cross train Kyle and the others who failed to communicate with me on this transaction. I also needed bedroom furniture but went to Ashley Furniture instead. I share this only because I made my purchase at Ashley on December 28th and still got it delivered before my Mathis furniture was received. Pretty telling, right?! Sucks that I still have to deal with Mathis because I purchased the insurance product they offer. read more

So far so good. Working with Edith has been a pleasure and communicated very well. Even after hours. No high pressure, and answers to my tough questions as well. Purchased a sectional waiting for delivery. Will update when it arrives! read more

We had a wonderful associate, Mike Martinez guiding us. He listened to what we were there for, and showed us a few excellent choices. We selected a lovely recliner, that looks like a chair for the bedroom. Mike was very engaging and personable. He explained things to us along the way. There was no pressure or a hard sell involved. We had a great experience at Mathis Brothers with many selections to choose from and Mike answering our questions and making a few appreciated suggestions along the way. All of the employees wore masks, as we did, and our temperature was taken at the door. LOL! Overall, we are very pleased with our purchase and feel we had a fabulous associate to help us. Many thanks Mike! Hope to come back after COVID so we can see what you look like! read more

The quality of their furniture is poorly made and mgmt sucks! They came and took my recliner for repairs back on 8/26/21 and they still have it! When I called to get a status update I was told if I'm not willing to wait to have the recliner repaired, than they'd refund my money and of course the manager had an attitude when she told me that. This is the second recliner from them that broke and I wouldn't recommend Mathis Bros to anyone who's in the market for furniture! This is their Indio, Ca store! read more

The salesman Jonathon,I worked with, was very perfessional and helpful as well as polite..My shopping frip was actually an awesome experience.. read more

We had an excellent experience working with Toni! We were looking for a very specific piece of furniture... size, wood color, style, interior layout etc. We we're pretty sure we wouldn't be able to find a piece that checked all the boxes. We were wrong. Toni knows her inventory and found exactly what we were looking for. We look forward to working with her next time . read more

Great customer service. Our sales rep was awesome. She found exactly what we needed and wasn't pushy or trying to upswell at all. We got lucky that we bought through her. If you're looking for any furniture make sure to ask for Toni she's the best salesperson there. read more

Tonantzin was fantastic with my order. Thanks. I look forward to seeing you soon. Yeah Open.

I went in last week with my sister to get my mom a mattress, Mohammad was very friendly super helpful and when I told him why my mom needed the mattress because she was coming home after surgery, he went above and beyond to show me every bed. Was able to get my credit approve and got the mattress of my moms dreams, shanaya was very friendly as well super helpful thanks to these two people I will be going back soon.. read more

Ordered furniture in person after many visits to be sure it was what I really wanted, but when it was delivered they brought a cheaper recliner but still charged me for the original ordered (said the one I ordered was out of stock) without telling me. Thought I wouldn't notice. Sent it the entire room of furniture back and went to Ethan Allen instead. A year later Mathis Bros renewed a membership created for the initial purchase that was returned. Worst customer service and shady standard procedures! read more

I make all my furniture purchases at Mathis Brothers in Indio, CA. Even though sometimes they get their information crossed up between sales associate, customer service, and the warehouse. Although I can't recall his and her name, the two at the front desk of customer service are super helpful. Even though Caden was my sales associate, Alan was amazing. He went through the trouble of processing all the paperwork, and although he had to check in with his manager more than once he always kept a smile. Alan really went above and beyond and highly recommend him for your mattress needs. The great service continues at the warehouse. Andy was super helpful and tried his best to make my mattress exchange as seamless and quick as possible. Andy kept reassuring me that I would get my mattress soon, and apologized for the wait. They unloaded the old mattress quickly and the new mattress with care. I will continue to make my furniture purchases at Mathis Brothers in Indio. I always see super friendly staff there, but for my visit today, Alan and Andy were stellar. read more

I have had the best experiences at Mathis Brothers. Most recently, I had the pleasure of working with Samantha in Customer Service. She was very attentive as I told her what I needed, she asked questions to be sure she understood me and then resolved the issue on the spot! She was very professional yet friendly and easy to talk with. I'll definitely ask for her if I need assistance again. Why mess with perfection? Thank you Samantha! This store carries such a variety of furniture. I can't imagine not finding what you need here. Their prices range from "budget friendly" to "yikes." I'm a firm believer in "you get what you pay for." For the second time I am working with a great saleswoman, Lydia, looking for the perfect recliner. She is very knowledgeable and I know she'll help me find what I need. If you are exploring Mathis Brothers I highly recommend asking Lydia to assist you. read more

Mathis Brothers fixed the problem Old table returned.. new one delivered .. love it.. appreciate standing by the customer and purchase.. will shop here always read more

We're happy with our new mattresses, but don't let the sales person try and convince you that they will haul away your old mattress. We were told they would unless it was badly stained. Our master bedroom mattress was in bad shape, and we didn't expect they'd take it. The queen in the guest room, however, was in great shape. It was clear from the moment the delivery guys arrived that they had no intention of taking either one. Please just be honest with you customers. read more

I was in Mathis with my family. I am young but my mom had sent me to look and take pictures of the things I want and an associate approached me and asked an inappropriate question. She asked if I had the money to pay for it and came at me. It felt racially motivated and I was not messing around. I was shopping. This is awful and disgusting. The manager was very nice and understanding. So i appreciate that. read more

Mathis Brothers- your company deserves a positive updated review because of one of your wonderful sales reps. We decided to give Mathis a second chance as they truly do have the best selection of quality furniture in the valley; trust me, we drove everywhere- Mor Furniture, Ashley's, Landero's. None of the selection from any of these places come close to the quality and beauty of Mathis. Ajla was so helpful and attentive from the get-go. She is so great at attention to detail and really took the time to listen to our concerns. She made our Mathis Brothers experience 1000 times better than the last; she is such an asset to your company and truly made us feel valued as customers. So much so, that we became loyal customers again by signing up for the Platinum Rewards (would have also gotten the credit card again if not for the process of buying a home). Aisla, thank you so very much for making this such a great experience and helping us find our dream sectional- we love Mathis once again because of you :-) read more

Mathis Home - Excited to receive our beautiful sectional. - Furniture Stores Near Me - Indio, California

I was in desperate need of SEVERAL sofas and Dining Chairs. Wishing minutes, Cayla came to my rescue!! She is the real life Wonder Woman. I am beyond thankful for a dedicated woman like Cayla. I 1,000% recommend Cayla for all of your furniture needs! Believe me when I say - She is a miracle worker! read more

Shame on Mathis Brothers!!! Don't be deceived like I was! I purchased a brand new Williams and Lawrence mattress that they sell for $3,500 and it is the worst mattress I've ever owned! My back has been hurting me causing it hard for me to work let alone get up and work. This bed sink way down right in the middle! They won't stand by there name and own product name. The lady at customer service was absolutely rude to me wouldn't let me speak by interrupting me. She says that there is nothing that they can do when in reality they just don't want to. Macy's and Costco would never do anything like this when purchasing a brand new mattress still in the original package to a customer and not refund them or give them a credit to use towards good mattress. With this happening to me I'm surprised that Mathis Brothers is still in business and I did notice that they have the worst rating for furniture stores in the area. I had purchased my mattress before this one at Macy's and it lasted me 10 years and is still working great for the people that bought it from me. I should of kept it. Disappointed, tired and out of a lot of money!!! Shame on Mathis Brothers and William & Lawrence! read more

Mathis Home - Dented in the middle on a 6 month William and Lawrence mattress from Mathis Brothers - Furniture Stores Near Me - Indio, California

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Had a very pleasant time looking around and being helped by an associate named connie. While everyone was nice but she stood out. Looking forward to going back to buy soon. read more

Antonia is the best! I've been buying furniture from Mathis Brothers for years. Although it can be annoying being stalked by the workers when your just trying to look around.....the furniture is the best. We recently moved and needed all new furniture. We started working with Antonia and although some of her associates call her the "new kid on the block" she handled our multiple orders like a veteran. She keeps it real and I will only want to work with her in the future. read more

Coral Meadows is an outstanding sales person I have been here customer for every piece of furniture I have purchased from your store. I just had a special order sofa made and she kept me in the loop the entire transaction. She calls back when I call her and is always is positive. I highly recommend her! read more

If I could give Mario Fernandez 20 stars I would!! Amazing customer service to its fullest!!! Patient, answered all my questions and looked up prices too. I am definitely going back with him!!! Now my mother in law has to pick what she wants. Thanks Mario! read more

Over the past 7 months, we have purchased 3 mattress sets, two chandeliers, a sectional, a bed and a desk from our salesperson, Rene. He is the reason. He shows us options without judgement of our preferences. He solves problems well and tries his best for us. We have also snagged some outlet bargains. We have gone back repeatedly because we trust Rene. read more

Mathis Home - Furniture Stores Near Me - Indio, California

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Ralph Mendoza has been to my construction site twice to evaluate the space and my needs for furniture. He has given me his professional advice on lighting, traffic patterns, and colors for the houses. He reviewed my blueprints and listens to my needs/wants. He is patient and is always available to respond. I know the final result will be amazing. read more

Worst shopping experience, customer service, and overall experience ever. I came in over a month ago to buy furniture and not only was I rushed to pick something but I was lied to about when my furniture would be coming in. They were so quick to make a sale they do not care for customers only for the money. I'm moving into my new home with no furniture and when my fiancé and myself decided to just do a refund they make it an arduous process to give back. They're doing anything and everything to avoid returning our money. They treated my fiancé so differently than myself, they were rude, inconsiderate, and belittled me. When I call to fix a problem and find a solutions they gave me no options however my fiancé calls and they are quick to do as he asks. I will NEVER give my money to this company. I went to living spaces and had an entirely different and positive experience, I recommend to do the same. read more

We have been working with Chelsea at Mathis foe months and she is amazing. Definitely request her for your sales person. Great communication and attention to detail. Thank you Chelsea for everything! We are coming back for patio! read more