Ali was very courteous and provided excellent customer service. I will definitely return to this location!

Every time I walk into this shop I feel inspired to become the greatest cook and the most extraordinary baker in my family. How could I not be inspired? They have the coolest gadgets when it comes to cooking equipment. I love the designs they stock, the colours and the variety. You can walk in with no intention of buying, but end up leaving with a whole bunch of fun kitchen appliances. For example recently, I wasn't looking for anything in particular but I ended up walking out with a pair of tongs with bright red ends that have a bend on them, so when you lay it on the bench, the tongs won't touch the surface. Genius! The customer service here is very good. They helped with all the queries I had, even showed me products on the top shelves which required a use of a ladder. They were informative and knowledgable in regards to the items they sell. This is my favourite kitchen/homewares store in Mt Ommaney Centre. read more

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I went into Matchbox today to have a look at there scanpan items as i love all the brightly coloured things you can get in that range. This store not only had all the scanpan items i love but i even managed to find my keep it cup i have been looking for forever. I was very excited i love the huge range of things you can find in this store and all of it is very inspiring. The only problem i had in this store where the staff. As soon as my fiance and i walked into the store one of the ladies started following us around and when we said that we didn't need any help that we were happy looking she then proceeded to follow us around more closely you could clearly see she was trying to follow us around to see if we where steeling. I am very offended by that because i do not like being treated like a criminal when i haven't done anything to warrant that kind of behavior. Not only did she follow us around the store everywhere we went but both ladies in the store where extremely rude even when i found my keep it cup i was looking for and i purchased it. It it wasn't for the fact that that is the only place i had seen that cup i was searching for i would of left it and told them and disgusting there customer service skills where because they clearly had none. So all in all the poor behavior of the staff has ruined a fantastic store for me and i wont be going back. Maybe i will try another store in another location. read more

Stay away! Terrible service and dishonest pricing. The prices are higher than the matchbox website and they refuse to price match their own website! read more