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    Masters True Value Hardware

    4.0 (1 review)
    InexpensiveHardware Stores

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    18 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.4(10 reviews)
    1.6 mi

    On January 12th, I purchased a gas range through the Broken Arrow Lowe's store. For some reason my…read morestove was shipped to the Tahlequah store, so instead of dealing with Broken Arrow store, am now dealing with Tahlequah store that I live over an hour away from. I also paid not only for the appliance, but also for delivery, professional installation, and haul-away of my old stove. I was given a delivery date of February 2nd. On February 2nd, the delivery team arrived. They were responsible for unhooking my old gas range, installing the new unit, and hauling away the old appliance. However, the delivery driver attempted for less than five minutes to disconnect the gas line, stated he could not do so, and told me I would need to call a plumber. The following day, I hired a licensed plumber who removed the stove in under five minutes, costing me $120 out of pocket. Because the delivery team failed to perform the service I had paid for, I had to reschedule delivery for February 9th. On that date, I received a call stating they were on the way to "drop off" the stove. When I clarified that installation and haul-away were included services, I was told they do not perform installations. The driver then returned the stove to the store. After contacting the store again, I was told the wrong delivery team had been sent and that the issue would be corrected. Delivery was rescheduled for February 16th. On that date, I was informed the third-party delivery team decided not to deliver at all and that my delivery was moved to February 17th -- a workday for me. At this point i am beyond upset and asked to speak with corporate. When I spoke with Chris, the manager in Tahlequah, stated he can not give me corporates number without having the new stove installed safely and correctly. He also assured me the stove would be delivered and installed on February 17th if I took off work. I took an unpaid day off based on that assurance. Yet again, I received a call stating they were only able to drop off the stove and could not perform installation or haul-away. At this point, I had incurred $120 in plumbing costs and lost wages due to taking off work -- all because Lowe's repeatedly failed to provide services that I had already paid for. The stove was ultimately left in my garage without installation or haul-away. Later that evening, someone was sent to hook up the stove without prior notification, but they were still unable to haul away the old appliance. I had to personally arrange for the old stove to be removed because I had no means to store or dispose of it. After multiple calls to both the store and corporate customer service, I spoke with Kayla at the Tahlequah location, who assisted in reimbursing my installation kit, delivery, installation fees, and the $120 plumber charge. She also submitted an appeasement request for compensation related to my lost wages and the significant inconvenience caused by Lowe's repeated failures. I later received a call from corporate stating that no additional compensation would be provided because my stove had been discounted. I find this response unacceptable. The issue is not about the product price -- it is about repeated negligence, failure to provide paid services, poor coordination with third-party delivery teams, and the financial loss and inconvenience I endured over the course of more than a month

    I placed a curbside order and received notification that it was ready to pick up. I went to pick it…read moreup. Spent 20 minutes trying to to pick it up and was told that the order was not ready they just send out notifications that's it's ready early so that they do not pass a certain time limit. So basically, they've admitted they are a dishonest company. I wasted an hour of my day trying to pick this up, they were too busy to get it ready right then. I spent $50 in mileage. I asked them if they were willing to do anything to make this right and I was put off to someone else. I asked them that question who put me off to someone else. I asked that person if they would be willing to do anything to make that right and they said I'd have to speak to corporate. I'm not wasting my time with them any further I just won't shop there anymore. I think what makes me the most mad is they won't even offer me a measly 10% off at least in recognition that they messed up. 10% isn't really much but it at least says "we get that we messed up and we're gonna fix it" because you know they can't afford to be giving discounts like that to all pick up orders.

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    Lowe's Home Improvement
    Lowe's Home Improvement
    Lowe's Home Improvement

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    Lowry's Discount Furniture & Mattress Store - Nightstand

    Lowry's Discount Furniture & Mattress Store

    4.5(2 reviews)
    1.3 mi

    Catrena was very helpful in steering us to the right mattress combination for our situation and…read morebudget. Would highly recommend!

    I have been to this Lowry's store three times now, about a year apart between each visit. In 2015,…read moreI found the large store filled with a hodge podge of surplus type items, including clothing and near- to expired foodstuffs, but found several things of interest and bought them. In 2016, it seemed to have gone downhill and was a big mess with nothing I would have wanted if they were giving it away for free. Then I visited today (August 2017) and was pleasantly surprised to see that this surplus store has totally changed for the better and now it's a low priced furniture and mattress store. It is very clean and has appealing displays. The quality seems decent on everything I looked at, but it's definitely on the affordable starter furniture side (not a bad thing at all!) and prices here are comparable to Big Lots furniture. I think the styles offered at Lowry's seem a bit nicer, though. There is now a store next door sharing the same parking lot which is called Lowry's Grocery and it seems to be where they're selling all of the liquidation food...I can't review that store because I didn't visit. Anyway, if you're in the market for furniture and home accents (or a mattress) on a budget, this seems like a GREAT place to check out in the Tahlequah area.

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    Lowry's Discount Furniture & Mattress Store - Dresser and Mirror

    Dresser and Mirror

    Lowry's Discount Furniture & Mattress Store - Nightstand

    Nightstand

    Lowry's Discount Furniture & Mattress Store - Chest

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    Chest

    Masters True Value Hardware - hardware - Updated May 2026

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