Our experience with Mastered Moments left us feeling frustrated, disrespected, and completely let down at every step of the wedding planning process.
Communication was inconsistent, and we were left to handle important planning tasks ourselves.
The venue walkthrough had to be coordinated by me, and the lead planner was disengaged on her phone, taking personal calls, and offering no guidance. After this experience, we communicated our concerns with Maliah in hopes of receiving accountability, solutions, or at least a willingness to make things right. Instead, we were met with an aggressive tone, dismissal of our concerns, and deflection of the issues we were trying to address.
The rehearsal was a disaster. The lead planner didn't show up, claiming the location was "too far". I then, was repeatedly called and received so many messages during the rehearsal. This felt incredibly disrespectful of me and my family's time. Instead of focusing on guiding our wedding party, I was pulled away by constant attempts to reach me something that should never happen during a rehearsal they were supposed to attend.That evening we were informed they wouldn't attend the ceremony at all.
On our wedding day, the lead planner was incredibly rude to our bridal party when they asked questions. Cleanup was so poorly handled that our family had to step in. A misunderstanding over an Instax camera led to accusations of theft, despite it being cleared with the lead planner. We were told that our family was "trying to steal" the camera. This is an accusation that is deeply unfair and unnecessarily hostile.
After the wedding, when we shared concerns with Maliah, she dismissed us, blamed other vendors, and turned the situation around on us claiming we shouldn't complain and even cited drinking (on our wedding day who would've thought) as a reason she "couldn't trust us."
Finally, before we could post a review on their Facebook page, which is the main source they showcase to obtain new clients, we were blocked. This further demonstrates, their lack of accountability.
While our wedding day itself was beautiful thanks to our loved ones and other vendors, Mastered Moments failed to provide professionalism, organization, or support.
We cannot recommend them. read more