Terra did a great job cutting my husband's hair. It was a simple business cut that had grown out about 3-4 inches. Easy, simple; she did a great job and did exactly what he asked for. We had a $2 coupon in an email to show her but it wouldn't pull up on our phone because the internet/phone service in the mall sucks. Terra gave us the $2 off anyway, very kind of her. read more

My mom and I came her to get blow outs for a wedding we were in town for. We have unmanageable, thick and curly hair, so we wanted to get it done instead. We both had Chelsea, who was the sweetest stylist in the world! She also did a great job with my mom and I's hair. She washed, blow-dried and flat-ironed in 1 hour flat, very impressive! My hair stayed all night, thanks to her! My mom also had a similarly great experience! Price was good too! $30 for wash, blow dry and flat ironing. Only down-sider was there were only 3 stylists available when we went, even though we had made an appointment they had already taken walk-in customers (not cool), and my mom had to wait for my hair to be done before she could get hers. We ended up spending the double the amount of time we expected to. read more

Visiting from out of town and also a stylist which Nathan quickly picked up on ... I just needed a blowout with a flat iron ... not that simple, I have course hair .. Nathan was attentive, caring and professional ... I (from experience) knew he knew his stuff... I would recommend anyone to request him ... and ask about a color service .. I think you'll be very happy with your look... read more

Had an unbelievably horrible experience at this salon. The stylist refused to cut my special needs daughter's hair! My daughter is in a wheelchair, is blind and nonverbal. After I asked for her hair to be cut, the stylist just stared at her without responding- no smile. I asked her if she was refusing to cut her hair because my daughter is in a wheelchair. She replied, Let's just say I'm afraid I'll cut her." Again, absolutely no smile and no kindness at all. Another stylist heard and saw it all and she didn't intervene at all. Imagine if this was your child! Please stand up for children with disabilities and avoid all Master Cuts salons. I would give this a negative rating but the app won't let me post without a star. read more

Definitely wasn't a fan of the haircut. My girlfriend and I both got cuts. Neither one of our haircuts were even. The "hair stylist" cut our hair based on the style we walked in with. What do I mean by that? I came in with my hair combed to the right. After my cut, coming out of the shower, hair standing up straight, I find myself with a skateboard ramp on top of my head. Styling the hair in any other fashion after the cut looks ridiculous. Bad experience all around. read more

I went in for a trim at 8:15 and she refused to cut my hair because she needed time to clean and close even though the store is open until 9. When I asked her if they were open until 9 she was rude and told me she needed to clean. read more

Learned my lesson: "Never get a haircut at a mall". What I thought was convenience ended up being quite a hassle when my hair was ruined and I had to pay another person to fix it. My advice: avoid this place! read more

For the past 2 1/2 years, I have grown my hair out...originally for my wedding. Now that my wedding is long over, I was ready for a haircut. I have visited Great Clips in the past, but never really cared for what they did to my hair. My husband and I (on the spur of the moment) decided to go to Opry Mills to visit MasterCuts, after reading about their reviews on Yelp. Later on though, I regretted this decision. We arrived at around 7:20 pm...right when we walked in, we noticed that there were only 2 employees working. I was told by one of them that it would be at least an hour wait, because there were 2 people ahead of me. We decided to sit and wait. One of the ladies was working on two different children...and even though she did a great job on their hair, she took too long working on her hair (to the point where I noticed that she was literally going through every strand of hair piece by piece). The other girl (wavy red hair) seemed to breeze by with her clients quickly and did fantastic on their hair. I was hoping that she would work on my hair, but she took my name and told me the other lady would be cutting my hair. In the meantime, two other people came in behind us, and the wavy redhead ended up taking them instead of me, when I had been waiting for so long. By this point, I was very annoyed. Finally, the other lady (who had cut the kids' hair) took me back around 8:30 pm, and I told her what I wanted. She proceeded to spray my hair down with water and work on cutting my hair while chatting with me. She was finished in 15 minutes...but instead of blowdrying my hair fully, she only dried some of it and left the rest damp. I was pretty annoyed at this point, so my husband paid for my haircut and I left a tiny tip. I can understand that they wanted to hurry and close up before any other customers came in, but I was pretty upset that my hair was left damp when it was cold and windy outside...which could have gotten me sick! I will never return to this location and will instead visit the Cool Springs location from now on. I should have done that in the first place. read more

I was a bit skeptical bringing my husband here for a basic haircut because it's a mall salon. I rank most of those right up there with the other budget cuts locations where people right out of school get to practice their skills on your head in exchange for a cheap cut. I have a friend that works at this location but she wasn't here that day so I crossed my fingers that the other lady would be just as good. I was pleasantly surprised with his hair cut. She listened to what he had to say and did a good job. Adult cuts are $16.95 so it didn't break the bank. I usually pay around $30 for mine and then there are the Aveda places that charge $60 a cut. No, thank you! Not bad, Mastercuts, not bad. read more

Please spend the money and go somewhere else. Let's just say I had to get another haircut after visiting this location. I would question if my barber has a state license. read more

Elizabeth did a great job on my hair. My cut and color were exactly what I wanted. She is very friendly and knowledgeable. Thanks so much. read more

Had to wait 20 min but worth it. Clean shop and friendly service. Maybe too friendly learned too much about my stylist. But overall good haircut from price which is all that matters. read more

Chelsea, the manager, is very talented. I'm amazed I get the quality hair cut she gives for such a good price... Ask for her and tip her well! read more

Walked in for a quick haircut at around 7:00 on a Tuesday evening with one stylist working on another customer. After I had waited for about half an hour and the other customer was finished, the stylist THEN tells me she hadn't seen me in the waiting area and could not cut my hair because they close at 7. I was turned away before 8:00 even though their posted hours say they close at 9:00 - same time the mall closes. And I've gotten haircuts here without any problem after 7:00 on weeknights five or six times over the past year. In addition to having my time wasted, I went away suspecting that I was lied to about the closing time just so they could close early. Despite this being a convenient spot on my route home from work, I will not be back after this. read more

Kaitlyn completely kicked butt! My hair is great! The color and cut were on point. My brows are wonderful! She got to me in about 15 minutes, and it was an overall pleasant experience. If I lived in Nashville, this would be my regular salon and stylist. read more

Me and my friend were in Nashville for a short while, and we wanted to return home back to California in a different way. So we went to Opry Mills Mall to get a haircut, since we did not know any other places to go, except malls. I was hesitant to get my hair cut at mall, because haircuts at malls are usually about 30 to 40 bucks. But Mastercuts is different. I don't remember the name of my hairstylist, but she was this cute and very punk styled 19 year old, who had been cutting hair for most of her life. In fact, I think she has a hairstylist gene in her, because she said her grandmother cut hair too. She was really great. I wanted her to cut my hair with a layered choppy style, and she was really excited, because she said she usually gets boring trims. The whole 10 minutes of her cutting my hair, she was really enthusiastic. This made me really excited. It was so quick! It ended being one of the best hair cuts I've ever had, and I was complimented plenty when I got home back. Another good thing was the cut was only $15. Best hair cut and best deal, I've ever gotten. I would definitely recommend this place, mostly the girl, if only I remembered her name.... but ask for her if you can figure out who she is. She's great! read more

I hated It so much. I literally was so excited to get my hair dyed blonde. I waited a whole month to save enough money to go to the mall. As soon as I got there I just knew that something wouldn't go as planned. The women there looked like they were so lazy that they didn't want to dye my whole hair. Instead she told me to get highlights. I wasted so much money on really ugly highlights that I didn't even wanted and she still asked me for a tip? Really? Never going back there again. read more

Walked in ... wasn't a hello or welcome from the girl behind the counter. pretty much I had to just start talking I had idea what I wanted.... I didn't really know much about mater cuts but was close to my new location so thought I would try it ... The girl behind the counter was VERY UNKIND and RUDE ... This is my first review ever but she made me feel so UN welcome and kind of put me down at the start... I was doing a lot to my hair color highlights and cut... She informed me that she wasn't doing what I wanted and since I bleached my hair her statement to me was it will probably fall out in the sink anyway.. WOW !! really ... I walked out ... and went to REGIS in Green Hills mall the people there where excited about all I was doing and did it perfectly to what I wanted and got my money .... I honestly don't know why u would allow someone who insults walk ins work in your store .. I wish I got her name so I could go by and show her how amazing my new hair since she thought she should insult me for what I wanted to have done :( read more

Ask for Terre if you want a GREAT layered haircut and highlights. I've been getting my haircut for years by many different stylists and she is the best. Her haircuts are better than many $300 cuts I've gotten. read more

I work in Opry Mills and on my day off I decided to go get my hair cut. My hair was too long and basic and just overall too much for the very hot summer. I decided to get it cut a little above shoulder length with a blow out after the cut. I walked in and the girl at the counter was very sweet, I forgot to ask her name but she has a very short hair cut on the sides and the top of her hair is longer and bright magenta. She told me it would be about 30min wait which was no big deal, I did some shopping in the meantime. When I came back she was working on another person's hair and I was waiting to get mine cut. She was the sweetest person and did exactly what I wanted. I told her I just want a shorter cut with layers and side bangs and she did exactly that. She used a blow dyer and round brush to style it after and it was seriously the prettiest I've seen my hair in a while. I was very pleased with it and left her a generous tip. The only reason I didn't give 5 stars was because I walked in and overheard the other stylist complaining about a situation that happened with a client and thought it would have been best to not do that in front of another customer. The whole time I was there she seemed very angry and annoyed and I was praying she wouldn't be the one to do my hair since the negative energy could transfer into my cut. I can totally understand where she is coming from because I work in retail too and no matter how bad my day is, I never let my customers see it. She didn't even greet me or smile the whole time I was there, I actually felt bad when I walked in because I felt like she didn't want to take any more customers, but luckily the other girl did my hair and I absolutely love my hair!!!!!!! I am going to continue to go here as long as she can do my hair. read more

I have been to multiple MC locations. It was here that I had my hair cut by Katie C, who did an above average job. She had a very professional feel/attitude during my visit. I will return to this location. read more

Worst haircut I have ever gotten. Basic things like trimming sideburns, cutting hair off the ear were done poorly.

Awesome experience.I wanted a shoulder length hair cut with some layers and she got my point perfectly.She was handling with my hair like her own.I have very thick hair texture so she also suggested how i can reduce the volume by chopping few stripes from inside and very efficiently.Even at a very low cost of only 16 bucks.I really appreciate her cool attitude and patient .Waiting time is hardly 5 mins.Till the time i am in Nashville i am not gonna go any where else other than MASTERCUTS for my hair cut for sure !!!! read more