9/22/26 We had a great visit by Service Manager Josh Mathews yesterday. We are in our 80's and just finished landscaping with new sod, sprinkler system and plants. We had numerous bushes and shrubs taken out to avoid trimming. Mr Mathews reviewed the water system, made sure settings were correct, and found a broken sprinkler than we did not know about. When he left, that was fixed as well (not his job). He was very personable and pleasant, going out of his way to help. The regular irrigation person has also been helpful, settting the current machine which requires lighting, magnification and even referencing a You Tube video to figure it out. The prior machine was great and I (female) could control everything on it with no trouble. Current machine is Hunter X-Core. You will find many, many people looking to You Tube for some help with it. We have had some "bumps" with Massey over the years but currently the lawn and irrigation are doing well. We prefer getting a paper in the door when service is complete, but they stopped that. read more

I would NOT even give a 1 star but must in order to write review. They OWE me $600.00 credit for OVerpaying!! After 3 months still will not send me MY money, not theirs!! Won't cancel, end, fire them!! They were fired 2 months ago and STILL treat my yard! They use my CREDIT. Will see them in court soon. I am 68, live alone and have terminal cancer, but will fight them. I see they have 279 negative reviews for same thing! BB still allows them to operate??? They are CRIMINALS read more

I subscribed to their lawncare services, inclusive of weed control, pest control, fungus control, fertilization, aeration, etc. After 2 years, issues with me lawn were not only continuing, they got worse, to the point where I had to spend hours manually picking my own weeds from the lawn. Meanwhile, they offered nothing to fix the damage their inadequacies caused. For owners with Saint Augustine grass and an HOA, I highly discourage their services. They do not care and do will not do the needful when there are issues. When I cancelled for 'inadequate servicing' they were sure to force in one last visit for their '30 day cancellation policy'. GARBAGE COMPANY THEY ARE read more

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Looking to change after 20 years of so-so lawncare. Promised plugs, but I had to resod many areas. Weeds control only if I call.

MASSEY pretends to be the "go to solution" for ALL your tree, shrub, lawn, indoor and outdoor insect pest needs. CAVEAT EMPTOR = buyer beware. They LIE to you!! They are INEPT in every service they offer (while they covertly smile believing they were able to hoodwink you)!! They cheat you!!! They STEAL FROM YOU!!! Documented (they still owe me $600 however $600 is a small pittance to pay knowing I will never have to deal with this SCUMBAG COMPANY again. One last caution, they CAN'T keep service employees. ALWAYS TRAINING NEW TECHS, ALWAYS SOMEONE DIFFERENENT SCOURING YOUR PRIVATE PROPRTY, ALWAYS NEW FACES SPREADING AND SPRAYING ETC ETC ETC.!!!! Enough Said. I'll sum it up.....THEY ARE A "ROTTEN TO THE CORE, TOP TO BOTTOM "..POS COMPANY PLEASE RUN, don't walk Away. Make a better choice.!!!!! Steve Roman 589 Society Hill Circlle The Villaages, FL 32162 . read more

Needs better customer service. Asked what yearly Termite Service consisted of. Technician was not sure. Called main office and asked for a knowledgeable person to explain the process. Never got a call back. Cancelled service then got a call asking why I cancelled. read more

The worst. My lawn looks like crap this spring. I was told it was due to them treating it right before the freeze. The response I received was next to nothing. Last fall I had places that were bare and they said they were going to plug them. That didn't happen. This company has been on a screaming route down hill for the last couple of years. My opinion, DON'T USE THEM FOR YOUR LAWN SERVICE. read more

Dillon Gibson has help my neighbor with her lawn. It is now Beautiful! Her lawn is now beautifu.. my lawn wasn't being water enough. Any time we have called him he is here. To me that is what a company is. He does what he tells you he will do. Cindy L. read more

Large area of front yard was dead and had to be replaced. Wouldn't have gotten this bad if Massey had checked our sprinkler. They "fixed"the area with 20 plugs. I had to add 40 more myself. They said part of the problem was that we were getting service every other month and if we signed up for monthly these problems wouldn't occur. Not true! Currently our lawn is full of weeds aincluding dollar weed.my neighbor has same problem with Massey. Their excuse is that we're having a very aggressive year with weedsNone Aof our neighbors have a weed problem and they all have other lawn companies. read more

Absolutely worst pest control company anywhere, not just in or around The Villages. Service technicians are OK, main problems stem from the office personnel. AVOID THIS COMPANY PERIOD!!! read more

Pat Burdick came to my home to do inspection for pest control. UnlIke another company to give me the quote by hitting few keyboards in the computer and does not bother to come in person, Pat spent 30 minutes to walk around the house, the yard, looking at the trees and gave me a very details explanation and what they can help. It is an old style, but a real responsible style to try to do a good job. We are very happy to choose this company. Thank you, Pat! read more

This is by far the worst lawn care company I have ever tried. They allowed torpedograss to invade my lawn while trying to sell me additional services month after month. Half of my lawn now needs to be replaced. After I fired them I had to visit their office 3 different times to get my deposit back that I had prepaid for irrigation service that was never performed. STAY FAR AWAY FROM MASSEY SERVICES!!! read more

This is the worst experience you can ever have with a lawn service and irrigation. RUN FROM THESE GUYS-DO NOT USE-EVER!!!!!!!!!!!!!!!!!!!!! RUINED MY LAWN! Despite continued phone calls (30). Nothing Resolved read more

Massey Services - This is how your lawn looks with Massey "complete" lawn service. Run from this company - Landscaping Near Me - Lady Lake, Florida

They are a horrible company. My grass all died around my home. My weeds were so out of control and grew wild. Their workers sat in the truck and never fertilized my lawn. Then told Massy they did the work read more

If I could give this place NEGATIVE FIVE I would. I am also writing a letter to the Attorney General as I run a business that exclusively cares for Seniors and protecting seniors is my business. I hired Massey services to maintain my irrigation system. They charged me over $800 in January to fix the lines, repair rotors and fix sprinkler heads. I had a sprinkler head that needed repair recently and I called telling the serviceman which head to repair. He came out, did nothing and sent me a new invoice for over $320 to again repair the lines, fix rotors and install new sprinkler heads. MASSEY TAKES ADVANTAGE of it's clients and if your smart you will not engage this company! What a scam! read more

Knowing Massy and seeing their reviews, I am sure this will not come as a surprise to many, but STAY AWAY! Two years ago, as a new Villager, I signed up for their service bundle of termite, pest control, sprinkler maintenance, and lawn/tree/shrub fertilizing. I pre-paid for a one-year contract & trusted them to fulfill their end of the deal. 6 months into the contract, I discovered multiple sprinkler heads broken and misaligned despite them "servicing" my sprinkler system less than two weeks prior. I pulled their invoices and reconciled their visits with the recordings from my security cameras. The person who "serviced" my sprinklers did not even get out of his truck, yet documented that my system was fine. When I compared the lawn/shrub/tree service, again there were times the person never got out of their truck except to place the sign in my yard. However, the pest control/termite person did actually get out of their truck every time & did the work their statement reflected. In March when it was time to renew the services, I elected to only renew the pest control and termite service. Again, I prepaid for a full year of service. Despite electing to not renew the lawn/shrub/tree & sprinkler service, Massy states they continued to send these people to my home to perform services I did not request. I was able to match their invoices to my security cameras and twice Massy employees came by and serviced my property. I was billed $202.45 & threatened with the account being turned over to collections if I didn't pay because it was my fault I did not specifically tell them not to perform the services. Essentially I was extorted by Massy. I have since sent Massy payment for the $202.45 as well as a certified letter canceling all services and revoking permission for their employees to he on my property. I would encourage all Villagers both old and new to avoid Massy Services and share this story with others. Hopefully you will learn from my mistake & not have to learn this lesson on your own. read more

Came out gave us a quote on lawn service and then ghosted us. Your reviews say it all. You should rename your business to Massey NoServices. read more

I called to schedule a sprinkler apt and made the apt . not only did the guy not show up but he forgot to show up and I wasted my time for two hours waiting on him . Horrible reviews and then the operator said he missed the apt can he reschedule! No I had to follow up to find out twice where the person was ! Don't use this company again for anything . read more

Let me preface this by saying that I have not ever had a service agreement with Massey. I had heard too many bad things about them from other locals in the area. They are a huge presence in The Villages. However, I have been witness to how this company takes advantage of their Senior clientele. My sweet 84 year old neighbor was over charged and had the hardest time cancelling her contract. She also had an issue that went above and beyond normal preventive bug and lawn service. This company convinced her into a $3,000.00 contract for the said service. I entered into the same contract with a competitor company a few months earlier who only charged us $900.00. Their prices are astronomical (we had gotten a quote before we read others reviews/complaints). Price compare people ! Ask neighbors who they like ... word of mouth means much. Don't get locked into a year and be dissatisfied but stuck! There are other companies out there that contract month to month ... read more

I've had Massey for 5 year's now . And each year they have gotten worse . would not recommend them . My lawn tech was the worst . Got a new company . read more

I was very disappointed with their service. The salesman came out, inspected the sprinklers to be repaired, gave me an estimate and I paid for the service. The repairman came out and did nothing, left me a note which said call him. I have tried calling him, no response. I called the salesman, no response. I called the company, no response. I can't get an answer from anyone about why my sprinkler heads were not repaired. I am going to try again today but as for their services I wouldn't recommend them to anyone. read more

ZERO stars, they wanted to pre-charge me $150.00before any work was done. Trying to force me to make another appointment to come do the prepaid work. The dude who came out was horrible and the manager was worse. I hung up on the manger and told them to get lost. They should be reported to the Better Business Bureau. read more

For no reason, Massey Services called me,but I missed it and called back. The person who answered was very rude, seeing as I just wanted to see why they called. The woman asked for my address, but I would not tell her, seeing as I just wanted to know why they called. She promptly hung up on me, asking me to call back when there was a 'real problem to deal with'. Very bad customer service. Also, when I did actually use them, they demanded prepayment and then told me to book another appointment (another $700!) before they would actually do anything. Total scam, would not recommend to anyone trying not to blow off money. RUN FROM THIS COMPANY AND NEVER LOOK BACK!!!!!! read more

We have been having nonstop ant problem that we are basically told they're so small they're almost impossible to stop. The worst of it is you say your adhering to CDC guideline for Covid and this knucklehead shows up to my 85 year old parents house with no mask and proceeds to stand side by side next to my dad. I had to tell him twice to back up. How dare you show such little if any respect for your customers. As long g as you get your money. We still have ants. Over 200,000 positive cases and this is how you treat your customers, who are mostly all over the age of 55 and prime target for this virus. read more

I've been a Massey Customer for about 4/5 years. I have always gotten immediate care. I have both pest and lawn maintenance plans. I have had ant problems and Massey rep came immediately and treated same day as my call but (I called early)... I am not saying to expect it same day- but I was pleased. My irrigation has been a bit of a job to trouble shoot times and ranges and if I should use same sprinkler heads or upgrade. My Massey go to guy is Tommy. He walks property and really puts his best effort forward. I feel confident with his knowledge that I don't have to be there and he will check my lawn sprinklers from outside the garage. He knows a lot about the seasons and when watering my lawn should be scaled back, he sets my sprinkler system for me - I didn't know but he told me I have a water conservative sprinkler system -(uses less water) He knows all about different types of sprinkler heads and can recommend (fairly) if it needs replacement or not. - he knows more then I could possibly say. He's an integral part of Massey and I'm so grateful for his service. I called to have a sprinkler addressed that I thought was mine but it belongs to the city on outskirts of my property- he was so busy he couldn't come till tomorrow. To my delight he finished early and showed up today anyway. Like I said, Tommy is ahmazing and a great asset to Massey lawn and pest care. read more

Techs are usually great. Local office as well as corporate in Orlando do not respond to letters. Only send bills. This should tell you something about customer service. They're interested in one thing. Was a customer for years but the sign-up/re-sign-up fee, etc. are just another indication. Not worth the money and being ignored. The local office couldn't even indicate my last call correctly. Went to the office and they'd already put in my record that service was canceled. Unreal. I could go on. read more

This company is the worst. They charge me for service on my sprinklers and did not do the work. We I called them they insisted they complete the work. They would not come and look. But they use to come by weekly to try and sell me termite insurance. I finally gave in and haven't seen them since. read more

If you are a "snowbird" then you should use anyone but Massey for their lawn service. We paid in advance for a year of service that included trimming, weeding, cutting the lawn. For over a month we have been written up because none of this has been done. Multiple calls are required to contact anyone. They then claim they have done the work and our friends and neighbors take pictures showing that the work either was not done or done so poorly that we continue to be written up (and rightly so I may add). Previous emails indicate that getting a refund or money back is impossible. Please do the Villages a favor and do not use Massey. My thought by using them we would contribute to the beauty of the Villages by maintaining our property. The only thing we apparently are contributing to is Massey's coffers. read more

I have had more trouble with Masseys irrigation services. Every time that they adjust my sprinklers, they miss coverage on some spots on the lawn which leads to the lawn dying. Fortunately when we have a rainy season, it doesn't show up. However, now that we are in the dry season, we have brown spots forming. I am seriously thinking about quitting their irrigation service, in fact, probably all the services that I have with them except termite and bug problems. I would rate them as below average. read more

I got criticized the other day for writing (slamming) companies with bad reviews. Well, I will say that I usually don't write a review when I have a good experience with a company, so there's that. However, Massey, a company that's been seeding my lawn for the last several months came to my house to inspect my irrigation system which was leaking at the control box. "Have you heard about our irrigation special" he said before even looking to see what the issue was. I said "well, let's find out what's wrong first, then we can discuss it." He spent some time inspecting the system then informed me that I needed a new control box (the one in the ground with all the valves) and that the cost would be $800. "Would you like to pay by check or credit card?" he said. I said "let me think about it." When he left I called a competitor and they quoted a price of $400. Guess I shouldn't be surprised, but really, $800? So now, not only am I going to use their competitor for the new control box, but I'm also going to use them to service my lawn. Beware of this company. read more

If I could give a negative star value, I certainly would. AVOID this company at all costs! They will NEVER refund your money, even when you follow all cancellation policies. We finally had to file a credit card dispute in order to receive our refund. In addition, their customer service is horrific. When you call to discuss your account, everything needs to be discussed with the Manager. You are promised the Manager will call you back, however you never receive a call. And you call back and the cycle continues all over. STAY CLEAR. VERY UNSCRUPULOUS. They prey on the older generation that still thinks a phony salesman can offer great customer service and a superior product. read more

Called to ask why I was being billed monthly when I had already paid for several months of service in advance. Rep said he would look into the billing issue and never called back. read more

If you're looking for lawn and shrub care and/or irrigation and pest control needs, do NOT consider Massey Services. My husband and I made that mistake. We signed on with Massey (based on a friend's recommendation) for the first year in our brand new home. Our yard began to show bare spots in the summer and then got progressively worse; the grass turned brown and grey and then died. Prior to that, their technician had recommended that we water twice per week, which we did. I called Massey in September to request that someone with authority come out to see how badly our lawn had deteriorated. Their technician arrived and said he'd 'gotten a bit too aggressive with the weed killer.' After that, a supervisor arrived and I asked that the sod be replaced. He replied that the problem was that the front yard was too dry, while the back yard had been watered too much! He blamed our sprinkler system! He wanted to replace our year-old (previously inspected) sprinkler heads, which we believed were working just fine. Finally, he offered to 'go half' with us on the sod replacement, which amounted to over $1500, or about $770 on our part. My husband then got several quotes for sod, just for comparison sake, and we learned that we could have the entire yard replaced (Allen's Sod) for $625, making the Massey offer look ridiculous! We had our sprinkler heads checked again from MICO, and as before, they were working appropriately. We wrote a letter to Massey, detailing our complaint. The manager called us soon thereafter and said they would replace our entire lawn AND sprinkler system 'at no cost to us.' We called back the next day to say 'OK' and that we'd give them another chance with our yard. He said they WOULD replace the sod and guarantee it for a year -- with just one condition: WE pay for new sprinkler heads or they would NOT guarantee it. We were totally disgusted with this so-called 'offer,' and needless to say, we haven't spent another penny with Massey Services. read more

BEWARE of this landscaping Co. They will not cancel their services when requested. Sold my home. On 2nd of Oct. Called they surcharged me because they require 30 days notice to cancel even though the service wasn't due until Oct 31st. He said read the fine print. NO CUSTOMER SERVICE OR LOYALTY !!! read more

TOTALLY agree with previous review. BEWARE, not only of the small print but if you do not, they will continue to bill even though contract "supposedly" ended. They do not go from date to date for a year either. Ends month previous. Service???? Pest was OK but stay away from lawn care. TERRIBLE. Also will "promise" to send someone out to talk with you and never do. SUGGESTION: Run to a smaller company who will care for your business. This one got too big to care about anyone. Oh yes, they DID sent someone out the very next day when I said to cancel EVERYTHING! Amazing. But NO THANKS. We're spreading the word in our neighborhood to everyone we talk to and new folks moving to the Florida area. read more

Massey is the worst lawn services you can find in Florida. They are just liars stealing your money. Their is never a response about your complaints. They ignore you after they get paid in advance for their services. One of their own employees told me that there was nothing they could do to keep their promise of keeping my grass in good shape. So much for their " satisfaction guaranteed" or " Money back guaranteed" I will always advise people not hire this company. read more

Lawn care is bad, more weeds now then when they started, which was 8 months ago. Canceled the lawn care and requested full refund, two months is all I received, then they send out a general manager when I keep requesting my full refund as stated in their ads. He insults my intelligents with it is not weeds its a different grass, he should go back to school, grass I know does not grow like a vine 6 feet across driveway! read more

Massey has always done a great job for me. I have their pest control, irrigation, plant & shrub and termite. Their customer service is second to none. If i do see even one bug, they come that day for free - but I rarely see one. Their prices are competitive - there are cheaper places but my neighbors tell me they don't do as well. I know some people wanted to cancel right away (instead of cancel after 30 days) but their service is still excellent and cancellation policy is part of the contract, so it seems sad to give them one star when they are so excellent. Their people are extremely nice, do a great job on scheduled services and come out for free if you ever have questions or concerns about any of the services. read more

I made a BIG mistake going with Massey. My lawn was looking good and I started Massey. There was an area next to the driveway that wasn't great, but over there I didn't much care. My main lawn had a sm/med area that was brown and the weeds were increasing throughout the yard. It appeared that the tech was treating the front lawn w/weed killer but not the back yard. A sales rep convinced me that there was a special treatment (Command) that would bring back the grass in the brown areas and next to the driveway. I (like a fool) paid over $1200 extra for this treatment. Nothing! I complained, they re-treated. Nothing! In fact, the yard became more brown and bare. My sm/med brown patch in the front became very large and increased dramatically. I complained. They said chinch bugs. I asked weren't they the ones treating my lawn for this. Yes, they were. Why did the tech treating the lawn not see the damage getting bigger?? Funny, the bugs appeared after the special (Command) treatment. The supervisor said he thought the same, that the bugs appeared after Command. They are treating for the bugs and have put in some plugs, but my yard looks terrible. I should at least be given a refund for the $1200 extra that did nothing but bring bugs. read more