I bought a futon with wooden frame. It cost $621 and it is nice looking. The mattress is very…read moreuncomfortable. I turned it over 3 times and turned it around. It is very uncomfortable. I will use the sleeping bag again. I plan to use my memory foam mattress I got on Amazon in the near future.

We have purchased furniture, area rugs, stair runners and window treatments for our entire new home…read morefrom Rice and have not one complain. Clyde and his team are knowledgeable, helpful and courteous. The delivery guys were terrific. This is the only place I will shop for our vacation home.

The service was spectacular. I was greeted soon after I came in. I was interested in a new couch…read more They showed me many different styles & prices. When I picked the style and price I wanted, they showed me other swatches of couches like that, they could get. The pricing was very affordable. They were extremely helpful and well informed . I definitely would come back in the future.

This was our first purchase from Flemings and will certainly not be our last! Craig, Julie and…read morestaff are straight forward , accommodating and good honest people! Prices are very reasonable and delivery included is a huge plus these days! We found their selection was much greater than other places and they were very accommodating to our needs! We highly recommend checking with them before making purchases anywhere else or online!!

Bought mattress from there good quality. Wife likes what she picked out. They have a good selection…read morenot many name brands.

My daughter was moving into an apartment in Plattsburgh and I looked up the various stores to…read morepurchase a mattress for her since we live four hours away. I chose America's Mattress and was I lucky. The owner, Larry, answered all of my questions and made some suggestions for locally trying out which type of mattress would be best. Once done, we were able to accomplish over the phone, a wonderul price and great delivery time. Once the mattress arrived on time he was a wonderful help setting everything up for her since I had to leave earlier. My daughter tried to give him a tip, but he wouldn't accept one. By the way, she loves the mattress, I felt secure that he was honest, the price was very fair, and everyone was happy. Would recommend to anyone looking to purchase a mattress. Thank you so much Larry!

We enjoyed excellent service today at IKEA, Ottawa on Iris Street. We had bought a lovely canopy…read morechair cover in Québec city one month ago as a gift while visiting family there. We returned the article in Ottawa near where we live because they already had one. We took a ticket and were ranked no. 19. There were 30 people or more waiting In the large living room style area, comfy couches with pretty cushions facing a screen where numbers popped up with client's first names so we could easily see when we were up. We thought it would take long. There were 10 desks attended by pleasant polite and competent people. In less than 10 minutes, we were called up and the return of funds to our debit account was done in a few seconds. We were not sure if they would accept an interprovincial return. No questions asked, thank you very much and a friendly " have a nice day "! Good job, kiosque no. 4 IKEA representative. We appreciated it and were impressed how well run your system works! We then went up to the 3rd floor for a number of different items in three different seconds relating to our kitchen improvements. Kitchen planner Zohra in living room section listened to us regarding a door or drawer with door for pots and pans, one that would be discrete and elegant. She showed us some models and suggested we also see her colleague in the Living room section for ideas. Zohra was kind, polite, attentive and solution focused. She explained how to get there and told us to come back if we had any further questions. We then met Vlada who was busy with two clients so we waited briefly where she attended to their enquires in a timely, polite and friendly way. She explained the process and asked them a few questions so she could ensure she was guiding them well. Both clients before us were grateful and thanked her indicating they would get measurements and come back to finalise the work. She was definitely focused on the client needs and offered us as well an excellent suggestion which we very much appreciated. Then she referred us to the Cookware and tableware section where we met Grace who showed us where we could find two other separate items and was also friendly, polite and knew exactly where to go which we did in no time and were grateful. IKEA owner, you've got good staff and we thank you for a good experience as shoppers who enjoy your products and your human resources people who surely do good training for competent and friendly staff. Monique and Claude

The customer service has markedly declined. Trying to get an order delivered has been an ordeal…read more Twice, the truck driver arrives, calls the cell and if you don't pick up right away, he leaves. Too lazy, arrogant and entitled to get his ass out of the truck and ring the doorbell. I can't imagine what the cost to his bosses is of not delivering TWICE for being too lazy to ring a doorbell. Third time, they promise delivery between 9 and 2 pm. We freeze our day. Then it changes to 9 am - 7 pm. We freeze the rest of the day. 6:45 pm rolls around, nothing. This is an abuse of our time as customers and the assistance is pithy and ineffective.

This might be the best customer service experience I've ever had…read more I went in with a friend to purchase his very first "adult bed" (i.e. not one from Ikea), and we were greeted by Suki, a lovely woman with over 17 years experience. She asked us so many questions, try out several beds and literally covered everything from how he sleeps and how it would affect his sleep, to pillows, sheets and bedframes. We walked out of there with everything - pillow and mattress covers, mattress and boxspring, sheets, a cold gel pillow, special lower bed frame, warranties and all. The best part? We didn't feel swindled at all. Great prices combined with sweet, funny and individualized customer service made it an actual joy to shop there. I seriously can't recommend this place enough if you're looking for a new bed, pillow or accessories. Parking is behind the building off of Fairlawn.

I went to this Sleep Country outlet after a very unpleasant experience at the Bank Street store…read more The sales representative, Michael MacNeil was knowledgeable, patient and helpful. That he made a critical error in entering a Queen sized mattress on the delivery slip rather then the Full size I had purchased was rectified by a simple phone call. The subsequent delivery experience was satisfactory. The two delivery men brought the new mattress up to my condo, removed the old mattress and put the new one on my bed frame. Overall, a decent experience with this store, unlike the one I had at the bank Street outlet. Satisfied. Allan H. Adams.

THIS LIQUIDATION IS THE REAL THING ! not only with the best prices, but they actually have brand…read morenew mattresses in thier stores, unlike other liquidation outlets with used, out-dated, banged up products. we've bought our mattress there as well as a few family members and so far, no complaints. great stuff !!

we've purchased our queen mattress at the mattress centre, and love, top quality for the best deal…read moreever, also picked up 2 single beds for the kids, they carry new products only, so no worries of bed bugs !!

We did a major renovation on our Mirror lake home. Sam made good recommendations. We purchased…read morebeds, couches, chairs, and artwork. Delivery was on time and pricing was fair. I would recommend if you're buying one item or 10.

One man operation in small town Not much to say bad about…read morethem but prices. Drove 40 minutes to Plattsburgh and got same couch delivered for $700 less.