The groomer there Brian has been grooming our dog for the past 9 years. Our dog is anxious and not…read morefriendly to people he doesn't know, specially in a new environment. Before Brian, we tried grooming him at many different places; however, no one was able to get near him, except Brian. He is amazing!!!!!! I don't know what we would do without him. He's irreplaceable and certainly a dog-whisperer, as I have heard people talk about Brian being able to groom the most difficult dogs!!!!

Second visit to this location. Staff is always friendly and happy. They always seem to be out of…read morethe kitten food I'm looking for but if you're in a pinch they have a lot of other popular brands. They are a little pricey compared to other online retailers. Their dog selection is huge, unfortunately the cat section is a quarter of that. I'll keep returning when I need an item ASAP because they are conveniently located to my residence.

My first dog grooming went extremely well at Pawtiques and my fur baby looked great!…read moreI finally have my wheaten terrier looking like one!! The staff is engaging and the two owners are pleasant. I would say..I highly recommend this business for top notch affordable grooming!!!

Scheduling was a breeze. Took my 2 dogs here: a 70lb sheepadoodle and a puppy. It was my puppy's…read morefirst groom and YooRim did a fantastic job! The cut is great and my puppy didn't seem too phased from the experience. We worked a lot on desensitization, but apparently she just fell asleep while they were trimming her face! The big boy only got his face trimmed and ears cleaned per our request. The face trim was exactly what we asked for but they couldn't do the ears because our boy was being difficult (not their fault). Timing was about 3 hrs, but they call you 20 min prior to finishing and you have 20 minutes to pick them up. Price was decent. Would definitely come again!

TLDR: cut is okay and service not too friendly…read more We're new to the area and found this groomer seemed to have good reviews. Booking was easy over the phone. We dropped our little shih tzu poodle mix off and showed them the cut we wanted (a photo of a previous cut he got). Picked him up and he did not look like we requested/was much shorter in the face, almost shaved all his chin hair off. My husband went in to pick him up and he said the staff wasn't too friendly either, which doesn't track with other reviews. We are used to getting a little report card on how our dog did from our previous place (I know that's not necessary); when he asked how our pup did in the appt, they didn't really give him any response and just handed our dog over. It was $95, and while it's not the worst cut he's ever had there's not much making us want to go back.

The staff was very friendly and my yorkie came out looking cuter than ever! The location is great…read moreand there is ample parking.

I would like to start off say wow the store is so nice and clean compared to the ones that I have…read morebeen to. When I walked in on Sunday. The muscular gentleman I am sorry I cannot remember His name was so nice and helped me and my kids with everything. Wile working with me he was also answering questions that his fellow coworkers were asking him while answering my questions at the same time very impressive. I cannot believe I have not known about this store.definitely recommend.

Lots of fish, plants, wood, and treated water options. Helpful & knowledgeable staff. Fish look…read morehealthy unlike some major pet stores. The betta room is huge.

Had an amazing experience at Dogma. The staff is friendly, the selection of treats is downright…read moreimpressive, and the company itself does a lot for rescue dogs, which is wonderful. In summary: Awesome place. Great treat variety. Based owner. Doggo wants to come back. ​

I just visited this store today, 04/09/26 at 3pm. A quick in…read moreand out for some dog treats, the young man that was going to help me made a big productive sneeze into his hands and asked what I wanted. I asked him if he was going to wash his hands before he handled my order, and he said no. Another young man there was polite enough to help me. Dogma is running their own science experiment studying the spread of Covid-19, and the Flu. Avoid, he's stocking their shelves right now with "a little something extra" for you.

I developed a relationship with Columbia Pike Animal Hospital a couple years ago. My fur baby was…read moreattacked by a much larger Akita. Needless to say he lost the fight and needed emergency care. I called 4 nearby hospitals and they were booked solid. I called this facility and they promised to be ready to help upon arrival. I drove over an hour to utilize this animal hospital, staff met us at the door as promised, then quickly proceeded to treat him. They showed so much care & compassion! A few days ago, I noticed my pup refusing to walk even during nice weather days. His genitalia was dark red & inflamed. I took the voyage back to the hospital and received the same level of care that I remembered. They have an onsite pharmacy, so we went home with 3 Rx & an e-collar. He's healing slowly but surely. We have pet insurance and a wellness plan elsewhere, but I will pay out of pocket for the top tier service & 24/7 coverage that I receive here.

As a veterinary assistant with over three years of experience working in animal hospitals, I can…read moreconfidently say that Dr. Oleg Khomutets demonstrated a concerning lack of competence and professionalism. It felt as though profit was prioritized over patient care, particularly when dealing with elderly clients who may not fully understand medical decisions. While I was out of town, my mother-in-law brought in our family dog, Walter, after he fell and became paralyzed from the waist down. He was diagnosed with IVDD, yet no one at this hospital knew what stage he was in. After returning home and doing my own research, I determined that Walter was already at Stage 5 IVDD. I then contacted the veterinarian I work with at a different hospital. Based solely on the information I provided, she was able to conclude that Walter would most likely never walk again due to not receiving surgery in a timely manner. At no point did anyone at Columbia Pike explain the urgency of immediate surgery or that delaying it would drastically reduce his chances of recovery. Instead, we were told that three weeks of medication and strict crate rest would be sufficient. When I later called seeking clarification and guidance, the only recommendation given was to pay for an MRI to obtain more information. Additionally, despite knowing that my mother-in-law would have difficulty administering medications, no one offered basic suggestions such as using pill pockets. As a result, she resorted to giving Walter chicken nuggets to get him to take his medication--something that could have negatively impacted his health. This experience was deeply upsetting and highlights serious issues with communication, medical guidance, and patient advocacy at this clinic. If you truly love your pets and want the best for them, avoid this place at all costs. EDIT : I called 3 times today in the span of 11 hours asking for medical records and still have not received any.

We have taken our two dogs to Andrea for the past 3 years. Happy tails always remembers them and…read moretheir special needs, and is always extremely accommodating. Their grooming and bathing services are always top notch too!

Brought my dog in mid-February, had asked for a full groom - wash nails, and haircut. came to pick…read morethe dog up and she hadn't had a hair cut. The owner talked about how the ticket only said wash and nails. I could leave the dog there for the rest of the day and they would do it but my dog hadn't really needed it. The owner went on to say that if I wanted to bring my dog back in 3-4 weeks, she would just do just the haircut. 4 weeks later, I set up an appointment for just a haircut, and confirmed it right then and there - just a haircut. Yes, they understood. I then confirmed again when I dropped the dog off. They understood. When I picked them up, they had done a full groom, which looked fine but wasn't what i asked for. The owner implied I had misunderstood, but wouldn't address that she had said I could come back for just a cut, and she would not answer questions about why her staff had agreed repeatedly to just a cut. She just kept saying she didn't understand the confusion, and I had to pay $150 because they had done a full groom. she wasn't even aware of how much they charged for a full groom at first. She discounted 20%. Her response to me saying I wouldn't be bringing her my business anymore was, "That's fine". This business is not registered with the BBB. I recommend you go elsewhere, but get everything in writing if you bring your animal here.

Update: To clarify THE INCIDENT IS NOT THE ISSUE. It is the terrible service from ADDO…read more I never stated that ADDO didn't call. It is the fact that I repeatedly asked for guidance since she was picked up with her ear bleeding more than the "nip" I was informed of. It was ADDO's that became more and more unresponsive after I notified them about how bad it was when we got her. ------------------- We used ADDO for a year. Recently, our dog was boarded and I received a call she was bitten. Long story short. After notifying me that my dog was bitten, their response rate decreased until they no longer responded to calls or emails. This boarding facility can't be trusted as I was concerned and needed guidance and it sounds like they just want to cover their own behinds and don't care about the dog.

TL;DR - THE SUMMARY…read more I was initially pleased w/ ADDO Springfield until they became unresponsive and demonstrated a basic inability to care for my dog, leaving me questioning everything. Specifically, while at their facility, my dog sustained a bite that was allowed to fester and get infected during his time in their care. - On 17 Feb 2023, My dog sustained a bite at ADDO Springfield, I was notified it was minor, and they would take steps to take care of it - Picked him up as scheduled on 22 Feb 2023, met him with a patch of clumped fur that smelled foul and was oozing pus (as acknowledged by the Mgr on duty) - On the morning of 24 Feb 2023, the vet confirmed and revealed an infected wound. - I sent an email to ADDO on the afternoon of 24 Feb 2023 requesting a meeting with the owners and manager. - The email - "Subject: Request to Speak About [Dog's Name] Bite Sustained 17 Feb 2023" was sent for a total of 4 messages: x3 -- 1 every 24 hours in succession and a 4th and final one on 28 2023 Feb days after the others, indicating that I would escalate. - As of of the posting of this message, I have not received communication from ADDO Springfield. Since it's a privately owned business that has failed to respond in a reasonable amount of time, I'm using this review as the only escalation mechanism available in this situation. *** TS; WM - THE DETAILS This review is meant to inform other pet parents of my experience, concerns, and observed shortcomings. Given the circumstances, I've done my best to present the facts and withhold emotion. I've waited this long, 1) in part to see if ADDO Springfield would ever contact me (they have not) and 2) to create distance from the incident. I believe that every pet parent who uses ADDO Springfield or is considering using them should know that a signed release of liability does not equal the release of a reasonable expectation to pet care by ADDO Springfield. Simply washing and observing the injury my pet sustained while in the care of ADDO Springfield would've avoided this infection (see the above description and attached photos). The fact that ADDO Springfield's team and protocols allowed this injury -- that my pet sustained while in their care -- to fester into infection made me wonder what other basic elements of care this team is not performing that we pet parents are unaware of. Realistically, the bite wound just needed to be observed and kept clean. My signed agreement also has a credit card on file and an agreement for it to be used for care. I was never informed that the bite was infected nor asked if I wanted to use the card for a vet. I trusted that when the team said they would care for it, they would. I followed ADDO Springfield's norm: no news is news. Meaning, they call you for immediate issues or let you know of minor non-health-related items upon pick-up. The lack of response to my requests to understand what happened and how to prevent it left me deeply disappointed and even more concerned about ever having them care for my pet. Additionally, this establishment had ample time to get back to me. My request to meet expressly stated that I wanted to meet to 1) understand the protocols and how this could've happened and could be prevented in the future, 2) what exactly happened the day of the incident, and 3) exactly what actions/care was taken days after the incident, preceding my return to pick up my dog. I provided three (3) written email requests, with the final one sent on 28 Feb 2023. As of the posting date of this review, I never heard back from anyone at ADDO Springfield. Note: Before posting this, I called to confirm they received the messages, the employee answering indicated that he sent my email to the owners who told him they would call me. I have not received that call, nor have I received an email response. ____

I'm not sure why this business isn't advertising their new ownership and management, but I WILL!…read moreHere recently they've gone above and beyond, and I was curious. Brianna is the new general manager and it seems like she's getting stuff DONE! I've noticed new store items like Open Farm, even the hard to find Open Farm products like the frozen meatballs and the new probiotic food that we've been looking high and low for!!! And today they've started renovating the building, specifically the day care rooms it seems. AND! The new groomer ROCKS! She did absolutely everything I asked for and more. My Berniedoodle, Mishu, absolutely loves it there. Sometimes I wish I could drop myself off for day care!!!!!!

Sam, Bri, and all the other employees greet my dog with enthusiasm and take good care of all the…read moredogs. When I was injured, Sam and Bri would help bring Medley out to the car for me. I feel confident leaving my pup in their care, and I am very grateful to them.

I can't say enough good things about Olde Towne Pet Resort. As a puppy parent, I'm naturally…read morehesitant about leaving him anywhere--but OTPR has completely earned my trust. Their live-streaming cameras let me check in on him during daycare play sessions and while he's relaxing in his suite, which gives me incredible peace of mind. The facility itself feels more like a luxury hotel than a kennel, and the team genuinely loves what they do. It's clear they care deeply for every pet in their care. If you're looking for a reliable, compassionate place to leave your pet while you're away, I wholeheartedly recommend OTPR. Their prices are competitive, and their amenities far exceed any other facility I've visited in the DMV. #GiveThemATry

The folks at Olde Towne Pet Resort amaze me! They always help me with Koda when I need it -…read moreboarding, his grooming, training, socializing, etc. The staff is wonderful and welcoming when we walk in the door! They come from behind the desk to receive and give hugs with Koda! Maria is always the sweetest and tries to figure ways to help me with my Koda needs! This was the latest - Koda's Mother's Day card for me! He made it with his paws at Olde Towne Pet Resort. The flowers are his paw prints! Thank you everyone! and thank you for making my Mother's Day so much better.