While I have not purchased any home yet in Florida, Cathy answered my call on the first shot at…read more4:15pm and was very helpful in telling me what is the deal with insuring a mobile home down there. When/if I am ready to purchase, I will contact her and work my policy through her. Thanks Cathy for accepting my calls and questions today..

I just saw that for some reason they have low reviews on yelp, even though they have excellent…read morereviews on Google. Please take it from a long-standing customer who has been using this company from the ages of 19 years old when I first moved down to Florida - and still uses them today at 34 years old, even though I left Haines city and moved to the Bay Area. Cathy and Mike have been amazing for years and they continue to find me the lowest rates on auto insurance. (Every time your policy ends, call them up and ask them to rerun your policy for new quotes, because the rates might be lower every time.) I also used them to file my taxes one year when I got a few years behind and they made it seamless and painless for me. These guys are awesome and I still use them today even though I live an hour and a half away now.

I've had only good experiences here! The agents take their time to explain the policy(s) and…read moreanswer any and all questions in language you can understand. Service like it used to be!

Been with them for 34 yrs and nothing but good to say about them and their staff. Can't find a…read morebetter place.

I would recommend using ANY State Farm office other than this circus show here. Doing business with…read moreTom Richard's State Farm is like going to one of those restaurants where they insult you on purpose for entertainment. When you call Tom Richard's, you may receive the following: getting hung up on, yelled at, condescending statements, an utter failure to take responsibility for State Farm not billing you for 3 months, being refused to talk to the actual agent with your concerns, having to force corporate to launch a full investigation into the agency, incompetence abroad, lack of communication, lack of professionalism, and general excessive drama... over insurance. From June to August 23rd of 2022, Tom Richard's failed to bill me for 3 months but retained coverage. I called on July 1st, 2022, to notify the agency that I have received zero bills (and my app says "no bills due") and the "Customer Service Agent" said "no worries, that bill will drop just look for it." She did not even check on it... this is important. That statement was her taking responsibility. Fast forward to August 23rd, I had to call AGAIN with the same person who FINALLY decides to do the bare minimum and check on it. She acts as if State Farm did nothing wrong & didn't drop the ball (and that she didn't do her job) and then used the following phrases to blame me (the customer) for not paying bills... that aren't... available: "you know you have this bill due every month, you should have called in more often," "you're trying to blame State Farm for not paying your bills," "you're riding around on insurance by the Grace of State Farm," and "you will not talk to the actual agent, you'll talk to the office manager." After calling corporate and filing complaints, they have launched a full investigation into the lack of professionalism, lack of competency, and general terrible customer relationships. I've spoken with multiple corporate agents and they were abhorred at the unprovoked comments from their employee, as well as other local agencies that were abhorred by their treatment and incompetence. Other former customers I know also noted their lack of communication and randomly cancelling their coverage. Why should customers have to chase down office drones who can barely function to do their bare minimal jobs on a computer, only to be insulted & hung up on?

Did exactly what I paid then to do! Very professional, answered all of my questions, stated in…read morecontact with me through the whole process. Highly recommend to anyone that wants their credit fixed fast.

I'm giving them one star because there is no way to give no stars. They STOLE my money. They asked…read moreme to send a the full payment to start the process of repairing my credit, after receiving my money they sent me a contract to sign and I didn't agree with the Terms and didn't want to proceed and want my Money back. They said the money was not refundable. After long time spent over the phone they agreed to refund my money. They didn't start working on my credit and wanted to keep my money. It has been already 4 months and I have not received the refund as they said they will . DONT GET SCAMMED

New to Florida we did not have time to investigate the best insurance companies so went with one…read morethat was easiest to connect with but after a few months we noticed the customer service was horrible and the rates were high so I took the time to look into other companies and called our local State Farm Agent and was connected to: Andres Vicentti, Account Manager. From the first phone call Andres was responsive and followed through with each request with clarity and professionalism. It took a few weeks to go through our current insurance policies in order to compare and evaluate what State Farm could offer us. In the end Andres was able to match our old policies to State Farm policies and in some instances he was able to actually get better coverage for less out of pocket costs. In the end we switched both automobiles and our home insurance to State Farm, saving us over $1000 a year. And because we are retired that savings is a huge positive for our budget. If you don't have State Farm it may be worth a call to Andres to see if he can get you good coverage at a reasonable price. It was for us and I am so grateful for the time Andres took in order to get us exactly what we needed.

I just purchased a new car and worked with Giovanni at State Farm. He handled everything smoothly…read more I've with them for years. I appreciate the trouble free assistance! Even though I've moved away from the area I still use this State Farm agency for my needs.