This is an Ace Hardware affiliate…read more I needed a few items for tomorrow's Habitat for Humanity build. Well stocked in tools, hardware, household items, etc. I asked about a military discount and I got one!

I wanted to go there to support my local hardware store and was willing to pay the extra money…read moreinstead of going to a big chain. I called about an item earlier and when I went into the store the man insulted my intelligence and demeaned me in front of my family. Instead of being friendly and helpful he was very rude. It became not worth it to me to pay more for such poor service, so I drove farther away to go to one of the two big chain stores.

I have been to Menards three times since they have opened. I am a person who has a hard time…read morewalking and use an electric shopping cart when I go to the store. The first time, there was no cart available. I asked the attendant at the Service Desk, and she told me they only have one cart for the whole store. Because of this, I wasn't able to shop there. The second time I wen there, I was lucky enough to get the one cart available. They do have a nice store and I did make purchases. The third time I went there, they told me the electric shopping car was broken down. I was again forced to leave. Menards has a nice selection of almost everything, and you can find things there that you can't find at other similar stores. But because they don't have enough electric shopping carts, I won't be returning anytime soon.

I use to love Menards until today. First time having an order delivery. I was held hostage all day…read morewaiting for my order. I was given a window time of 8- noon over the phone last night. Then I received an email saying 8-1. They showed up at 1:15. I just got out of the hospital and needed my son to assist me at medical appointments. I called them twice during the day to just be told they are out for delivery. When the driver finally showed up he tells me was to be here early but his equipment got stuck in the mud. Extremely poor customer service. That information soul's be relayed to the customer. My son could have provided assistance to me at my medical appointments instead of waiting around from 8-1. The managers could have cared less. They just lost a long time customer who just spent almost 3k on this order.

Great customer service! They have a great selection on a variety of things and the prices are…read morecompetitive with other hardward stores.

Yes all legal to tow away cars from your huge parking space. Unfortunately this town is not big…read moreenough to not be towing away your regular customers. My choice to park in your lot, and my choice to never enter your store again. Along with about 20 other potential customers who eat out on Sundays. I could put a bunch of other points, but it' (should) be obvious "the customer is always right."

"Do you believe everything you see online. " "You don't understand."…read moreYou are absolute right, rude man that took the call from the very kind lady I first spoke to. Get the chip off your shoulder.. The first thing I saud was, "I thought it was odd such a small store would have what I was looking for. I thought the young woman was transferring me to a corporate number. The item is listed as being IN this store. It IS available at other larger stores according to a Google search of the Ace website. I wasn't looking for disinfectant...I have had surgery on one hand and need to get a trigger finger release in my other hand in addition to severe arthritis. I have severe food restrictions and am trying to make the process of completing a healthy recipe as painless as possible. And YES, I DO understand. I spent 2.5 hrs in ER Mon because my asthma got triggered by someone nearby burning illegally. I've been in this store several times since moving and had a pretty good felling about it. I have to travel for PT to Troy once a week. I'll stop at another store from now on. Well done. (That's sarcasm.)

I have a problem with the Ace Hardware store not accepting a return on a product. They said the…read moreunit was used and we cannot put it back on the shelf. Well the unit needed to be tried to discover the problem... how else do we determine if the container leaks? The No Spill manufacturer warranty is for a FULL 3 Years... regardless when the unit leaks or has any unsatisfying result to the consumer. Randy - flat out denied the return - he knew nothing about the manufacturer's warranty. I walked out - and will not return.

This is after my first transaction at the Port Huron location. I have the opinion that 3 stars is…read morewhat a store should get for "getting it right", for doing what's expected, for having the merchandise that I want and selling it in a timely fashion. Earning addtional stars is for actions/things above & beyond. Service seems to be evaporating in most businesses these days. Especially as brick & morter establishments try to compete on price from their web competitors, service is costly to provide and often the number, and quality, of staff is dimished in order to have more competitive prices. Mortimer has excellent, knowledgable staff that listens to what you want. Over the course of 3 visits and a couple of telephone conversations, I've found the people that I've dealt with professional, efficient and knowledgeable. The measure of a good business is what happens when things don't go as expected, when things take an unexpected turn. I am impressed with way that Mortimer does business, while I return again to complete the project, I suspect that I'll continue to return again and again. To be updated...

From the owner: A Three Generation Family operated business. Providing customers with quality products and…read moreexceptional service, has and always will be our number one goal.

dave and cassie were very helpful to both my wife and myself. They were able to make and set keys…read morefor house and auto.

This is a clean well organized and very well done hardware store. They have everything that you…read moremight want. I went in for grilling supplies and it was all easy to find This used to be a charity poker house. NO evidence that this was ever the case. It's tucked back there. Unique location but this is a legit store and well worth a visit!

Good service, and advice. They know their stuff, and will break up packages and sell you what you…read moreneed. They moved back to Pt. Edward and I try to stop there when I go under the bridge.