My experience at Marriott was one of the most unprofessional and poorly handled situations I've ever encountered at a hotel. I was attending an event where our group had rented a large portion of the meeting space. During the event, a member of their staff--who later identified himself as the food and beverage manager--was yelling at children who were simply being kids. They were not damaging property, not being destructive--just acting like normal children at an event. I approached him calmly to understand who he was and why he felt it was appropriate to speak to children that way. Once he confirmed he was hotel staff, I asked why he handled the situation so aggressively. Instead of responding professionally, he immediately escalated the situation. Rather than addressing the concern, he accused me--a paying guest--of trespassing and told me to leave. When I questioned that, he escalated further and called the police. At that point, I stayed to ensure the situation was properly addressed when law enforcement arrived, because I had done nothing wrong. Before they got there, I went to the front desk and asked to speak with a higher-level manager. I was told no one was available. However, when the police arrived, a manager suddenly appeared--but instead of helping de-escalate, the situation became even more tense and poorly handled. What's most concerning is not just one employee's behavior, but the complete failure of professionalism across multiple levels: - A manager yelling at children unnecessarily - Escalating a simple conversation into a confrontation - Falsely accusing a guest of trespassing - Calling police instead of resolving the issue appropriately - Management failing to step in and calmly resolve the situation This was not a misunderstanding--this was a breakdown in basic professionalism, judgment, and customer service. The situation escalated to the point that police were involved, which should never happen over something this minor. It reflects very poorly on how this property trains and manages its staff. I expect far better from a brand like Marriott. This experience was frustrating, avoidable, and handled poorly at every level. I would strongly caution anyone considering hosting or attending an event here to think twice. read more

I actually really enjoyed my stay at Marriott Cincinnati North. Front desk was super friendly. Room was clean and up-to-date. I had a great view of the highway and Union Centre Blvd; along with the diverging diamond interchange traffic outside (no sarcasm, I was genuinely interested in seeing this, coming from California). Bar service was a little slow at night, but still a good experience nonetheless. Breakfast in the executive lounge was above average when compared to other Marriotts. They did run out of coffee one morning, but that's a small thing. Plenty of parking in the lot outside. read more

Antisemitic Muslim staff with full head garb working the front des ask me if I had enough money to pay for the hotel room at check in and told me there. Extremely rude as I stay travel all the time and stay in places far nicer. This hotel must be independently run. It's the absolute worst Marriott I have been to in 10 states. Staff is terrible and extremely rude. I placed a do not disturb sign at the door and yet at I was rudely woke up at 8 am by Muslims banging loudly at my door when check out isn't until 11am. When I ask for manager the front desk told me there were no managers and I was NOT allowed to talk to anyone. This is NOT how you treat guests Never again will I go to a Marriot read more

This was our first time at this location. We have always like the Marriot Brand hotels. This is a nice hotel. We stayed for one night . The room was typically decorated, it seemed clean with no issues. We slept through the night, I can't comment about noise through the hallway or coming from the rooms next door, wasn't really loud. There was plenty of people because of soccer tournaments around the area. My only complaint is with the breakfast. I felt it was overpriced for the variety of options. If my out of town family had not been there, there are cheaper and better options. We did eat from this bar on the previous night and the food was good but still pricey read more

Average hotel, definitely not the nicest Marriott I've been too. This hotel was remodeled like 7 or 8 years ago. Felt like putting lipstick on a pig. There was a huge newish looking stain between the beds when we arrived. I called the front desk and they sent someone up to clean it right away. It's just like, why would you leave that as housekeeping staff and where is the accountability for making sure these rooms are clean? Same thing with the mildew in the bathroom, they tried to cover it up but did a poor job. Also, around the outside of the tub, it was a bit dusty and had a few spots, this is cleaning 101. The inside of the sink at the top also needed to be scrubbed. Whoever cleaned this room just doesn't pay attention to details well. Besides those details, the sheets and counters/desks were clean. Front desk was kind. The pool is way too small for this huge, busy hotel. It was like sardines crowded in the pool. You are right there next to IKEA, Twin Peaks, Top Golf, Main Event, AMC and my kiddos fav...Tropical Smoothie Cafe. I would not stay here again. read more

See all

checked in late got to my room my toilet is broken then next room wasn't clean at this point I'm tired clean it to my liking only to be kept up by whomever was above us next day gone all day wake up to ants all over the chair and my bag fyi I had no food in the room and this is on Mother's Day when all I wanted to do was rest till check out would not recommend this hotel at all staff was not helpful and the level of clean is not acceptable for what you will pay and a refund takes 5-10 business days was told by the front desk when I checked out 2-3 business days beyond pissed read more

Jerry, the Marriott's Cooperate Catering Manager and his team did an excellent job working with us on our event this weekend (7/15/23). They were very responsive and the facility was perfect. Keep up the good work Jerry and we hope to see you soon. read more

Stayed here this past weekend. Walking in, the place seemed nice. However, when we arrived they informed us the king room we'd booked wasn't available and we'd be given two full beds instead. Frustrating, but no biggie.... until we got to our room, the AC didn't work, and the bed spread on one of the beds had blood splattered on the sheets and comforter. They brought us a new bed spread but No apologies or reparations offered. Idk, I try to only give positive Yelp reviews, but what a terrible experience. read more

Reception was absolutely the most uncaring I've ever experienced. I checked in online and got a digital key. Still stopped by the front desk to ask a couple questions and was treated like I was an idiot because I already checked in. Do you have waters in the room? Front desk wasn't sure. Came back down after because they didn't. $200 plus room with no water bottles. So when I went back down I looked in the "market" area which is the saddest excuse I've seen and by the front desk woman's explanation is just chips. Grabbed a bottle of water and when I went to the front desk to pay there were 4 bottle of smaller water there. I asked if they were available and I was told "no those are for a room security is taking them up." I then got to here the security complain on the phone to someone else about having to take waters up because he isn't room service. I think he said he's going to talk to "Linda" who ever that is because he was frustrated as well. So I asked ahead of time about water and she had no idea... came back less than 5 mins later and someone was getting 4 bottles delivered up to their room. She could not of cared less when I pointed this out. The room is over priced. The service is awful. Glad I will be here less than 12 hours. read more

My stay was quite nice, except a few things.the halls seemed like the back rooms they were super dark. Also it was so quite in that hotel but overall it was ok read more

I really enjoyed my stay at the Marriott. It was very quiet and serene. The beds were comfortable and like sleeping on a cloud. The bathroom was pretty clean, the only complaint that I have with the shower was there was black mildew, mold on the bottom tiles of the shower, besides that, everything else was clean. The other complaint I have, it that I ordered a Teriyaki Bowl with Grilled Chicken from the hotels restaurant, Butler's, it wasn't that great. The Chicken was barely seasoned and the whole meal was just over all, bland. I also found a hair in my food. That meal was also pretty expensive, $30! All of the people working at the front desk were kind and patient. I had a great stay besides those two issues. I definitely would stay at a Marriott again. read more

The hotel really did impress me, my fiancée and I came down here for a wedding and they accommodated very well for everyone it seems. As far as I could tell they hooked up parts of the hotels so that the wedding party could use certain rooms even late into the night for after parties and what not. Of course noise was still controlled to a point but they were pretty cool about the whole thing. Being that this was a indian wedding it's loud, colorful, and a lot going on and they handled it very well. As of our room we got a corner room on the 6th floor and I must say it was pretty nice. I think we both enjoyed the size of the room and the look of it. We had a huge bedroom. The bathroom was nice as well and fairly big with slide doors into the shower. The shampoos and all the little amenities that were there smelled really nice. The body wash especially had a great smell always nice when you can get out of the shower feeling clean and super fresh. Check in was quick and easy the prices were very fair and the stay was pleasant. Plus parking is readily available all around the hotel with multiple points to get in with your key card of course. I enjoyed that the rooms had the rfid style entry reader where you just tap you card and the doors open I really like that. The area is quiet but a nice place and it's only about 30 mins from Cincinnati as well if you looking to go to a game or just hang out. Don't forget Kentucky is just across a bridge once you get to Cincinnati! read more

See all

Marriott oh Marriott how nice was this Marriott. I enjoyed my time here. The rooms were nice and spacious and the staff accommodated my family really well. The only biggest issue was I booked two rooms one was ready early and the 2nd one was proposed to be ready by 4, which it was not but they worked hard to get it ready after I informed them of still waiting for my 2nd room. It was a little difficult to communicate with the housekeeping staff because of the language barrier. Starbucks close at 930 so please if you want Starbucks within the hotel get up early and go get some or you will be disappointed to know Starbucks is at your doorsteps but closes REALLY early. read more

I would stay here again. The bed was super comfy and had nice amenities. The staff was friendly and parking was easy. Kudos on the sign posted on the door. "Open carrying of firearms on this property is prohibited. Concealed Carry Welcome". 1 star deduction due to a little dirty bathtub with a slow drain and the pool could use a new paint job and a cleaning. read more

Marriott Cincinnati North - Thank you for this. - Hotels Near Me - West Chester, Ohio

Great Marriott with exceptional customer service. Although , the room service set up is different with delivering your food in a box lunch/bag the staff is wonderful. After messing up our order Sarah R. quickly rectified the issues. She is friendly and very accommodating. The rooms are newly renovated. Very clean. Easy to locate. Parking is easy. Check in was quick and efficient. read more

Marriott Cincinnati North - Hotels Near Me - West Chester, Ohio

This is a nice hotel to stay at while in a work trip. They have an in house full service restaurant and full business services. The rooms are much nicer now than they used to be and the hotel has been significantly modernized. The common areas and restaurant are currently under renovation. The bottom line is this is a quiet and comfortable hotel to stay at while working. read more

Clean, quiet with a hotel bar, Starbucks, gym and pool. Ideal for a corporate or business travel.

The only reason this hotel, Fairfield Inn 11440 Chester Rd Cincinnati, Oh is getting a 1 star instead of 0 is because the employee at the front desk was very nice and friendly. This hotel is very old, not taken care of. There are stains all over the hallway carpets. The lobby looks like your entering a nice establishment but that is the only thing that is taken care of. The topper was the comforter on the bed had stains. I would not recommend this hotel at all. read more

The staff here is amazing. They are the nicest group of people that I have ever met. This place is nothing special and they would get 3 stars but the staff was so nice I gave them 4. Flat screen TVs, fitness room, room service until 11pm, clean rooms and good food in the concierge rooms if your a member of the point system. There is a Buffalo Wild Wings, Uno's, Applebee's and Chipottle in walking distance from the hotel as well. read more

What's interesting to me is how Marriotts can range from the highest of class, upper echelons, all the way down to almost a motel like establishment. This location was on the latter half of that scale. The main lobby and concierge was bright and open, and though the bar was way understaffed, it was still a nice place to congregate in after a long day of meetings. The most irritating part about hanging at the bar however, was having to walk all the way through the dining area, past the lobby, and around the Starbucks just to use the bathroom. It wasn't a real huge deal, but it was an odd layout and didn't seem quite well thought out. The rooms themselves left MUCH to be desired, as well as the entire walk to get there. Aside from the entrance, the remainder of the hotel felt dark, dank and completely dated. My colleagues and I agreed that the rooms resembled a scene from the classic murder movies. As I turned in for the night, I couldn't help but think it might be my last night alive. New carpets and a paint job would do this place wonders. A fridge would have been nice too. On the upside, the beds were the same comfortable Marriott beds I've grown to love. At the end of the day, that's mainly what's most important I suppose! read more

Marriott Cincinnati North - Neat little concept to get more Marriott points! - Hotels Near Me - West Chester, Ohio

See all

I stayed at this Marriott after staying in Hilton properties on this trip... no comparison: HILTON. MARRIOTT Less expensive. More expensive Two bottled waters on arrival. No bottled water available Working in room refrigerator. Non-working refrigerator filled with towels (See attached photo) Bagged breakfast on leaving. No food or coffee service available (Fruit, 2 juices, bottled water, Breakfast and lunch bar, squeezable yogurt) Internet complimentary/easy. Front desk had to intervene for complimentary internet All room functions working. Bedside light burned out, bedside Power outlet not functioning (front desk notified, not fixed during stay Effortless reservation on line. Unable to confirm my acct number prior to arrival Two sanitizer bottles (lobby/elevator) empty Lobby darker than it should be This disparity despite my being an enhanced cardholder at both chains. Room itself was clean, comfortable, good parking. No restaurants within walking distance. read more

Marriott Cincinnati North - Non-functioning refrigerator filled with towels and left open. - Hotels Near Me - West Chester, Ohio

I photographed a wedding here (reception area) and really loved it! It was very roomy and love the decor! The staff is extra friendly and food was excellent! Before making the decision to Savannah Center, consider looking at Cincinnati Marriott. It is just as beautiful and like that fact that if guests drink, after the reception they can stay at the hotel. read more

A standard Marriott, with all you need for a pleasant stay. Pool and gym are fine and well furnished. Breakfast is good and complete. Rooms are good, but keep away from elevator and ice machine, very noisy read more

Have stayed at this property many times over the years. They have always provided a good experience. Clean rooms, friendly staff and good location. The bar manager is a big bourbon fan so the selection is great if a bourbon fan. The only drawback is this property recently made a change to their M Club Lounge access. From Friday evening till Sunday evening the lounge is completely closed. They have always had no food during the weekend but now you cannot even access the lounge to get bottled water or sodas. Apparently they have had some issues with people taking things in excess which is sad but reality these days. Luckily we were able to get a couple bottles of water at the bar area versus having to pay for them. If in this area, would suggest to fellow Marriott loyalists. read more

Room was very clean. Shower was amazing. Pool and gym were very nice. Convenient to the interstate. Many dining options nearby. Staff was very attentive. Nice location. read more

Super accommodating in times of stress and need. Helped a large group of teens when our bus broke down on the side of the road

Gorgeous, newly renovated hotel with friendly staff and nice meeting rooms. MATTRESS LIKE A SLAB OF CONCRETE. Have a meeting or wedding here. Sleep anywhere else. read more

Wow best service I have ever received. From check in, to the concierge lounge, to the bar staff. All around a great hotel. It was my first time staying here, but the staff seemed to have a regular crowd and they all knew the clients names, drinks, likes...it was like old time customer service. Rooms were nice. Marriott and other hotels need to send their staff here to learn customer service. I have never received such stunning service. read more

Very strange to be in the middle of West Chester, Ohio and find a hotel as good as this. I think this particular Marriott could really train others as an anchor hotel on customer service. I have stayed here twice and both times have blown me away at the level of service I have received. The concierge lounge is always full of great appetizers, nice host and good drink options. My only complaint is the main restaurant in the hotel. Both trips, we ate there about 5 times and were pretty grossed out by the food. There were a couple of ok items but the bad outweighed the good. Apparently there is a new chef who used to be the soux chef and he REALLLLY needs some help. For instance: The Parmesan Chicken came out with about 150 capers on it. No joke. A massive pile with the juice that soaked into it. It was like a bottle of salt. The mussels were in a broth of salt, with cracked shells and pried open which is dangerous. I sent those back. My boss ordered the pizza and it was like a doughey mess, almost like a pie shell. (not pizza pie either) Things that were good: A great filet if you ask them to withhold the massive glob of salty butter. The house made chips are tasty too. Other than that, eckkk... Go across the street, there are plenty of options in the area. Back to the hotel now: Friendly, comfortable, spotless and fantastic service. Everyone greeted you and went out of their way to make it an incredible stay. Would definitely recommend if you are passing thru or there for business. read more

One of the better Marriott hotels. Lobby, restaurant, and bar are great looking. The rooms are laid out just like other Marriotts but they have a bit of their own flair. For example, the power panel / video hookup normally off to one side of the desk is positioned front and center for easier access, I personally liked the move. Ate in the restaurant, Had a NY Strip that was pretty good. And for breakfast, ate very lite so the waitress gave us a break on the price....Outstanding service! read more

I'm bummed. I paid 140- actually 360 because i got 2 rooms and they required a 40 deposit- for a room with a very comfortable bed, nice tv but little else. I'm expecting way more at that price. My mother-in-law reminded that the Marriot at Myrtle Beach was more(?!?). Yeah. Perhaps read more

I did a lot of shopping around for venues when I started planning my wedding. The one thing I really liked about the Marriott in Union Center was that it offered a "one stop shop". We had our rehearsal dinner, ceremony followed by a cocktail hour, and our reception all in one place. This was great and so convenient for our guests, especially for ones from out of town, they didn't have to drive all around Cincinnati to different places. The planning of the event went so smoothly. Adrianne was my event coordinator and she was so detailed with everything (which I loved). She was so flexible with her time in being able to meet my husband and I around our work schedules. There were a couple times I just needed to ask her quick questions and she didn't care that I texted her. Very very helpful and great piece of mind to have. One thing that I really thought was great that they did for us is they designed the menu (for rehearsal dinner, cocktail hour, and reception dinner) to our tastes and needs. We basically got to create our own dish for both of the dinners. For the rehearsal dinner we did Montgomery Inn style ribs and chicken buffet with sides. My co-workers STILL talk about how great the reception dinner tasted. We had chicken cordon bleu, but instead of blue cheese it was stuffed with ham, swiss, and cream cheese. Absolutely delicious! We had 135 guests and the Marriott was also able to tend to dietary needs/restrictions of my guests, which was great. For both the rehearsal dinner and reception, the staff was phenomenal. Everyone was so attentive and genuinely made us feel like they appreciated our business. Adrianne and the staff were so accommodating to our needs and we are truly grateful the "day of" went off without a hitch. We would definitely recommend this venue for ceremony and/or reception to anyone looking to get a quality experience that you will remember forever. read more

From the time they walk you to your elevators and explain the design of the hotel until the time you check out and are greeted by a friendly staff, you feel good that you chose the best hotel in the area. The hotel is very well maintained. The concierge lounge serves high quality food with a great variety. Chicken Parm for the evening and eggs, lox, fruit for breakfast. The fitness center is very modern. Close in proximity to shopping malls and restaurants. I'm glad I made the right choice. read more

Good facilities, accommodating staff, good food and easy access to the highway. Went here as part of a work conference. While it was overall a nice hotel, there were definitely areas they could improve upon. First the good stuff - very nice facilities. Rooms were clean, well stocked, never felt like I didn't have something I needed. The work out room was medium size - about 6 treadmills and some weight equipment, but had no issues being able to use a treadmill. I mean - who works out while you're on a trip haha. The food from both their restaurant and caters was good, but wasn't blown away by anything. So there were some things that I think they can do better. I understand that check in for most hotels isn't until the evening, I was disappointed my room was not ready upon our early arrival (12 p.m.). Moreover, it wasn't ready until 4:30 p.m. The reasoning they gave was they were booked full the night before and therefore had more rooms to clean and turnover. They were also kind enough to check my bags so I didn't have to carry them around. Because I had conference sessions to attend from 12 to 4, this wasn't a big issue, but something to keep in mind if you arriving early to this hotel. Last point, I work in the tourism and hospitality industry and I'm not sure why this is still an issue that hotels / restaurants / attractions won't give into in this digital age. Please do not up-charge to access hotel wifi internet!! There is a free lobby wifi, but you cannot access it in your room or in banquet halls without a password. This costs an additional $9/day!! What?! **We did receive the password as part of our room rate, and I really hope that is a standard practice. If it is standard practice now, I'd give this hotel 4 stars. read more

We loved this hotel. It's recently been renovated and we found it to be very up to date and comfortable. The staff and service were very good and food and beverage was good. read more

Excellent service. Unbelievable how they catered to so Many sports teams without it being pure chaos. Nicest hotel we've ever stayed at for a tournament. read more

The hotel needs a good overhaul. Staff is very friendly, rooms are clean but need some fixing. Small gym and pool. Very convenient if you have to do business in West Chester. read more

Very nice and clean hotel....the room service was excellent and i LOVE that there is a Starbucks in the lobby!!!!

Staying here on business for the whole week and have been continuously amazed at the amazing customer service. All of the employees are very friendly and helpful. Would highly recommend. read more

Nice hotel. Check in was fast and front desk associates were efficient. There are no microwaves or refrigerators so I called to see if we could get one and we had one delivered to our room within 10 minutes. Hotel itself appears to be clean and rooms are comfortable. We didn't hear much noise at all, we're on the first floor away from the elevators though. I'm giving 3 stars due to lack of microwave which isn't that big of a deal but would be nice to have as we are staying 5 nights, one of those things you can get accustom to not having but when you get used to it and travel a lot it's nice to have. Also, there were several times the room key had to be replaced because it wouldn't work to get in the building or to get in our room. When I went to get key replaced it was mentioned it may be due to being near my cell phone, good tip because I've never had the problem before or gave it any thought. Update: Our last day there I needed to do some laundry, I only had about 15 small items to wash and dry but after waiting 2 hours for items to dry I finally called the front desk to see if there was a dryer that actually dried clothes. The gentleman at the front desk told me i could go to a nearby Laundromat or he could send maintenance up to check out the only dryer in the entire hotel. Maintenance, to my knowledge did not show up. My husband got back to the hotel and was able to pull the dryer out from the wall and the hose vent was so kinked up its no wonder nothing dried. So, after a total of 3 hours spent waiting my clothes were finally dry. Let's get it together Marriott, it's not only about a good check in and a clean room. Amenities matter! read more