Marrano is not a good company to work with. They do not care other than to get their money. There were some good people we worked with directly who work for them, but most do not care, if they even bother to respond. I would never build with Marrano or recommend anyone I know or speak to to build with them. There were numerous issues, some addressed by trades, others have just ignored and not been addressed at all. You try to work the warranty team and get passed around after having to reach out multiple times. We have work that was pointed out within the first month of living in the house, we have now been there 1.5 years and nothing has been done, just keep getting ignored. I work in an industry and deal with close to 20 new home builders and we would never provide that kind of service. read more

If you want a newly built house with cracking drywall, messy paint, squeaky floors, unprofessional sub-contractors, and highly incompetent customer service representatives, Marrano is the home builder for you. Marrano puts on a facade of quality-built houses, but in reality, they cut corners whenever possible and the customers pay the price. The excitement of your new house will quickly fade when you find new issues with your home on a daily basis. Aside from the aforementioned, flickering lights, loose roof shingles, and cabinets falling down are just a few more things to look forward to with your new Marrano home. They offer a 1-year warranty (NYS mandated) as well as a "settling service" in their contracts which seems like a great deal. In reality, it is almost impossible to get Marrano to properly repair their substandard construction job. Marrano's handyman will leave more damage in your home than he fixes. When you do finally get a hold of the Marrano customer service representative, be prepared for roundabout email chains and for your phone number to be distributed to all of the subcontractors as the customer service representative (whose job it is to coordinate repairs) cannot be bothered to schedule these for you. If you are unfortunate enough to live in a neighborhood still under construction, be prepared to face the sheer idiocy of the companies Marrano chooses to contract with. You will have construction vehicles tearing up your street and lawns and workers will leave trash and cigarette butts in your yard. If you are unlucky like me, they may also accidentally cut your cable and internet cord. Their construction timelines make no sense, so they will build a foundation and leave it for weeks to fill with snow or rain, then have to pump out all of that water right into the street in front of your house. I wonder what lucky buyer will be purchasing that damp basement? That, apparently, is the Marrano way. TLDR: Only buy a Marrano house if you want to waste your money and spend years of your own time and energy fixing hundreds of problems with your new home because Marrano couldn't be bothered to build it right in the first place. read more

Contracted to build house with Marrano-Marc Equity. The floor plan of the house was just what I wanted. Size of patio lot was perfect. Wanted to make a few adjustments to kitchen - no go. This was not my first new build as a home owner, but it was the worst. read more