We had a problem with our kitchen under-counter lighting. I described it as rope lighting to them…read moreon the phone but I was wrong. When they came out they did not have the right parts. They tried to make it work anyway but with no luck. They described the part I needed and I told them I would go get it myself and put it on and that was fine with me. He showed me what I needed to do. I got a call the next morning from the electrician's boss and he said they would like to come out and do it right for no extra fees. I was very happy that they were willing to come back out and make it right and not charge an extra trip fee - especially since it was because of my incorrect description. I appreciate the service and the extra effort. Thank you!

Wrote a check in June to cover my service plan. It wasn't cashed until November when they came out…read morefor my next service. They "don't know what happened."