The receptionist are NOT doing their job properly. I called the clinic to book an appointment to see my family doctor Dr. Susanna Fung, to refill the prescription for birth control pills. I gave the receptionist my name and the reason for the visit. She told me that I can just go in to any pharmacy and request a prescription refill. And the pharmacy will call the doctor to obtain the prescription. I did that with the pharmacist. But then the receptionist called me in the afternoon and told me to come to see Dr. Fung, because the last prescription I got from her was 2 years ago. When I asked why the first receptionist told me to go straight to the pharmacist. The receptionist blamed me not giving her the reason of the visit when I first called in, which I DID. If they take their job seriously and take the time to check my profile before telling me to go to the pharmacist, I don't have to waste my time going. I've been going to this clinic in the past 7 years and never been satisfied with their service. The only reason I was still going is because it's so hard to find a female physician who can speak Chinese, and still accepting new patients in Scarborough. But after all this, I'm going to find a new family doctor and will NEVER come back to this clinic. read more