My fiancé and I booked and paid Mark in December 2017 for our originally planned wedding in September 2018. At the time of booking, we were pregnant and expecting our first child in March fully expecting that a September wedding would still work for everyone. Not even a month after paying Mark, we made a decision to postpone our wedding so we didn't rush things and could enjoy our time with our newborn son - we locked in a date for June 2019 with Mark. Fast forward to December 2018, we find out that we are expecting again and officially cancel plans to even have a wedding. We figured that since no services were actually given and that we were giving ample notice that we would receive a full credit for our deposit of $2,000. Initially Mark was willing to work with us on giving a refund if he were able to book someone for the same date which we had full confidence he would be able to do. I even asked if we could use the $2,000 as a credit towards family pictures to be scheduled the day we booked and he declined because the contract was specifically for wedding pictures. After 4 months of waiting for him to get booked, we had a friend inquire anonymously about our wedding date and his availability and he declined "stating he was unavailable". I used this as an opportunity to again ask for a refund or for a credit towards family pictures - Mark declined both and responded by saying he was no longer going to respond to threats and wouldn't be answering any further emails. Mark is a talented photographer but a poor business man. We gave him several opportunities to work with us and gave him options to make the situation right but he refused to do it. It's extremely frustrating having spent a lot of money for a service that was never provided and being a young family that could use it back. There are plenty of photographers that are not only talented like Mark but are good people and are willing to work through life circumstances and put the customer first. I would highly advise not working with him and finding someone else to be a part of your special day. Not only has Mark continued to ignore us, but he has also been unresponsive to the BBB who has been working with us for months to try to make this right. read more