This branch of the credit union is about a 50 minute drive from my residence. Most of my recent…read moretransactions have been via the ATM. Today I had a couple of hundred dollars in loose coins I wanted to cash in. The coin counting machine worked and I received cash from a teller. I had another 50 min drive to make. So, I figured I'd make a pit stop before getting on the road. I was told the restroom was closed for security reasons. Really, what the what? I've been a member of the credit union for over 30 years and I've been using this branch since it opened. This is the first time I was not allowed to use the restroom. That is unacceptable.

The worst PGCFCU. I waited 30min to be seen and process a new debit card just to be told the…read moremachine is broken...something they should've already known. Waste of gas and a waste of time.

I think they good dealership I like this dealership u can get a car and put ur payment down then…read moreleave off the lot I like this dealership a lot they have good customer service I like that

I had never heard of these people until today when I received a letter from them stating I had…read moreapplied for a loan...hmmm, really? Unfortunately for them, I never applied for anything from them nor did I authorize them to access any of my personal information as I previously stated, I didn't know they existed...a warning to anyone considering actually doing business with them, because it's just sloppy and illegal...

Worst loan company to deal with. Edie is untrained. Edie needs training in the loan application…read moreprocess. She is very rude and disrespectful to customers. Edie is not a good representation of Mariner Finance. She consistently made mistakes during the application process retrieving needed documentation. During the loan approval process she had to go in several times to correct mistakes that she admitted to making. Edie and Ryan also lied about when the funds would be available in my account. Four business days later the money is STILL not in my account. If you must use Mariner Finance do NOT use the Bel Air Md branch. Go to Lendmark instead.

They charge fees on employee checking accounts. I closed…read morethis account. My other credit union is awesome. This place sucks.

Terrible service. The associates act like they do not want to interact with customers at all. The…read moreguy who sits at the front desk/podium actively searches for reasons and excuses to turn away customers. One would think that NFCU employees would want to talk to their customers and find ways to deepen their business relationships but no, why should bankers waste time on banking when they can text, chat, and waste time until they finish work. Through the atrocious service they provide, Navy Federal Credit Union makes it abundantly clear that customers do not matter. Indeed, they make customers feel like they are a nuisance.

Can we talk about how your service department treated me today when I called because my 2024 GTI…read morelocked itself with my key inside and my app wouldn't work...with my post op dog inside!!!!! I was hung up on and the fire department had to rescue her by breaking my window. Because of you, and your lack of compassion for living things, her temp went to 115 and she is getting fluids. I am incredibly grateful for the firemen that came and broke my window to save her. I will NEVER buy anything from this dealership again and I will make sure everyone knows how cruel you are.

Go elsewhere, not competent nor can you rely on service. Awful! Was their twice in a week and have…read moreto go to mechanic for failing to service vehicle properly. Awful!

They are so much better than USAA. Remember that with a credit union the customer is also a…read morepartial owner.

I arrived at NFCU and was instantly greeted by a smiling young professional. She listened to a…read moreconcern I had with my account. After a bit of research she confirmed that my concern was understandable. She advised that I present my concern to the next available teller. CJ was another young professional at the Annapolis branch of NFCU. He asked for my credentials and advised me that he would speak with his supervisor. After the briefest pause he returned to the counter and resolved my concern with nothing further needed on my part. I appreciate being a member of NFCU more so after the prompt and courteous staff I have interacted with on my most recent visit. Thank you.

GOOD CUSTOMER SERVICE @ any location i have visited. The reps make U feel good about becoming a…read moremember

We joined many years ago starting with this branch. We are very disappointed with the customer…read moreservice available on-line or through its website. We don't receive consistent answers and wind up having to follow-up by phone or ask for a supervisor's help. This is simply poor customer service, unlike other FCUs with whom we have dealt.