Singer Repair - This place is easy to find, easy parking. The service woman was very helpful, easy to talk to about my machine repair. The machinist tech worked on my machine in less than a week and it cost less than $100 to repair. This is how all service repairs should be - EASY . I hope they never close up shop, not many places around like this one. Thank You read more

I'm a newbie sewer and was trying to attempt to create box cushions. I broke the needle on my machine and thought I had an issue with my machine because the stitching was getting bunched up. I brought it into Marie's to see if they can fix it. Theresa was there and she so kindly replaced the needle for free and expertly pointed out that I had the tension on the wrong setting, which fixed the issue! I needed a zipper attachment and she showed me how to replace the main needed with it and how to adjust it. Theresa was so kind and patient and I very much appreciate her help! Thank you! read more

I visited Marie's Sewing Center last Saturday. I could not get my Sewing Machine Bobbin to catch. Theresa was there and she helped me get the bobbin in place. She fixed a sewing problem that I was working on. Customer Service and Expertise is excellent. Thank you! read more

Please don't go this store for repairs. Maria will make up every excuse in the book to tell you that your machine will be fixed soon. The machine will sit there for several months. This has happened more than once. One time they had my machine for over one year. That is unbelievable but true. She quoted me $300 for another repair and I found someone to fix it for a lot less. I had to go out of state but it was well worth it to me. You can take so many lies and then you go elsewhere. Don't waste your time at Marie's Sewing. read more

I had initially gotten two machines serviced here and was given a time frame of a week to two weeks completion window. The service ended up taking a month because a part needed to be ordered for my serger. While this is fine, it took me calling to check in on the status multiple times to get this information. Most of the staff does not know the status of any repairs nor do they reach out to give you any updates when something changes. Fast forwards a few weeks, machines are working fine until I unplug my lightweight brother machine to move it. A small piece in the back that holds the pedal's wire into the machine pops off and the plug falls to the inside of the machine. I bring the machine in the next day (they have a 1 year warranty on repairs after being serviced) and I am told it shouldn't be a difficult repair and it will only take a day or two. The women puts a rush job note on the machine since I told her I have a commission deadline to meet. I call after not hearing anything for three days and I'm just told that it's on the work bench and should be done soon. The next time I call in the same week I am told a part needs to be ordered. Another week goes by and I call again, staff says its on the bench and it will likely be done by the end of the week. Yet another week goes by, and I call and get the same report. After a month and half of no real updates I went in to see what was going on. The women I talked to didn't know why the machine hadn't been serviced yet. She brought my machine out, with a nice layer of dust on it, and gave it to me so that I would at least have it in my possession. She offered to give me a call in a day or two to schedule an appointment time to get the machine fixed right then and there. I accepted because I would like the free warranty repair, but at this point I knew she wouldn't call. Just wanted to see if they would surprise me. It's been well over a week and I haven't heard anything. I will be getting my machines serviced else where from now on. If the owner reads this, you really need to have repair notes for the staff that doesn't deal with servicing. Your staff should be able to regularly update your customers so that they are not sitting in limbo for months. Completely unorganized business method and a waste of customer time. read more

I was having trouble with my sewing machine so i bought it to Marie's because my colleagues all recommended me to go see her. Turns out it wasn't broken and totally got it working within a minute. Bought a sewing machine bag here was well. Staff is friendly and knowledgeable. read more

Husband bought me a sewing machine from this store, and when I opened it up, it had no cord. So basically it was a paperweight worth hundreds of dollars. I called to see if they had it in stock and what could be done. It was found and the person on the phone was helpful and friendly. When I went in to pick up the part, she wasn't there anymore and some other woman was there. She tried to be helpful, but also never asked me who it was I spoke to. Instead she called another worker or owner or someone who said I had to PAY FOR THE PART THAT WAS NOT INCLUDED IN THE BOX THAT WAS SOLD TO ME. I really had no choice but to buy it since it's essential to make the sewing machine work. I mean, this is not some human powered device. The reasoning they gave me was utter bullshit too. I was told that the manufacture wouldn't have given them the part for free. Um, but it wasn't in the box that they shipped them with the rest of the machine. Excuse me? Besides the fact that my husband got ripped off because he was got given what he paid for--a sewing machine with ALL THE NECESSARY PIECES TO MAKE IT FUNCTION ON A MOST BASIC LEVEL....and then the fact that I got ripped off having to pay $50 for something that I really had no choice to do because IT WAS NECESSARY TO MAKE IT FUNCTION...I will never ever give them any business or refer anyone to this store ever. Perhaps this would have made me less angry, frustrated and dissatisfied if i heard this kind of excuse from Wal-mart or some other major corporate store. But I'm sorry, but when you're a small business your reputation is majorly impacted by those who you serve, because word of mouth is much more important to you. I bet wal-Mart might have even had been a better experience. read more

I've been beyond patient with this shop and have been jerked around for MONTHS. Marie's has lost my trust and a lifetime of business. I do expect Marie to honor her promise to me to fix my machine. Once it's fixed however I will not be returning for anything further. I am a professional seamstress. I require my machine to be in tip top shape in order to provide the best quality items for my customers. My machine is used anywhere from 5 to 10 hours a day. That being said, here was my experience from beginning to end: My machine was accidentally dropped from a table by our cable man. The plate on the machine where the foot pedal and the outlet plug into the machine was ripped from the machine upon falling. I brought it to Marie's to be service and a new plate was put in. When I went to retrieve my machine the shop had misplaced my foot pedal. I was given a new one that did not properly fit into the plate, so while I was sewing the cord would completely fall out of the machine. I was replugging every few minutes while I was sewing. Because I live an hour out from this establishment one way I dealt with the issue until my next servicing. A few months later at my next servicing I brought to the staffs attention the issue I was having with the foot pedal and was offered a new pedal. she could see for herself that the pedal did not properly fit the machine AND that the plate that was installed was wiggly like a loose tooth. She said a new foot would ordered for me at the stores expense. She took notes and wrote down everything that needed to be done. A MONTH later when my machine was ready neither the plate nor the foot had been ordered or replaced. a whole month to service a machine with none of what was really important done. The receptionist brushed me off when I brought it up saying to "just keep using it as is...." I explained AGAIN what the issue was and showed her so she could see for herself. After paying for my servicing, $125 for a half functioning machine. She lied to me and said she has ordered the part right then and there and would call me when it arrived.... A month later I still hadn't received a call so I left my first 1 star review. The next day I received a called from the owner who was obviously in a panic about my review and experiencing. She assured me I would be well cared for and that she would like to earn my trust and business back. Before getting off the phone she asked if I would please edit my review so that it "would not affect her business." I kindly edited my review in full confidence that this would be resolved. I was asked to bring my machine to the shop the next day and it was evaluated yet AGAIN by the same lady who assessed it the first time. She concluded that whoever does the servicing put in the wrong plate that does not actually fit my machine thus why the foot pedal did not properly fit. She kept my machine and said she would have to order the part in.... here we go again. A week later I was told that the part was on back order until April, which at the time was 3 month away... I retrieved my machine so that I could continue working even though the foot pedal gave me issues all day long. Being that the plate was incorrect and the foot pedal fell out my sewing machine finally gave out and started shorting due to their mistake in installing the incorrect part. I couldn't be out of work in these difficult times so I broke down and purchased a new sewing machine at a pretty penny while waiting for their call. Day after day this month I have waited for an update or even a courtesy call .This past Friday I attempted to call to ask for an update, I was told that Marie was busy and that I would receive a call back within 15 minutes. After two hours I called again. Marie herself spoke to me and said she was teaching a class but she would call back in 15 minutes. It's now Sunday and there's been no attempt to reach me. I will not be removing my review this time.The customer service and lack of communication in this establishment is absolutely horrendous and unacceptable. I will be taking my loyal business somewhere else even if it costs me more. read more

I recently purchased a sewing machine from Marie's...I ended up returning it because it did not have a needle threader. In return I purchase another machine because I had another machine on back order. I liked the machine and canceled the back ordered machine. In return, Marie's owed me a small sum of money. I am still waiting for them to credit my account. read more

A wonderful discovery! I have been sewing for hours on end during this crazy confinement, and my foot controller began to act up. My former repairman retired, so I called Marie. Over the phone, Marie walked me through the steps to repair my controller. When it didn't work out, she found me a replacement part online. I love this woman! I am now a loyal customer! read more

This was the place I chose to bring my 1990's Bernina sewing machine to for servicing and repairs. Though it was a long drive for me, and there was the Covid crisis, I am so glad I made the trip. The machine had an issue I did not know about- a broken gear- and had not been serviced in 25 years, so there was a lot to do, but it was all done well. Worth the trip. read more

Marie and her staff are all super friendly and helpful. I'm still fairly new to sewing and they answered all my questions and helped me find what I needed. read more

When I stopped by the store to ask if they had nude color elastic bands, Marie appeared annoyed w my question. I then had to ask if they had any other colors in stock, and she reluctantly showed me their meager selection. When I asked if the size and color I needed could be ordered, I got a curt "no". I could not believe that a small store like that could afford to treat customers with so little courtesy. Needless to say I left and will never be back there. read more

Called & then made the trip I to the store to ask if I could use one of their floor model machines for a quick embroidery project (add name to family christening gown for my new granddaughter). Was told they were there to sell machines & the mall wouldn't let them. Come on. Really? Nashua Sew & Vac were welcoming, helpful & a wonderful store. Well worth the extra distance. Go there instead of Marie's read more

Oh for pete's sake. Given that I missed the (minimal, c'mon guys!) hours at the Davis Sq. sewing shop, I searched for the next place that might have a basic Singer belt. Given the description and proximimity to both a DSW and a Sallie's beauty supply, we trekked up to Superfund Site Woburn. They had maybe 4 belts in stock, none of which was the basic-comes-in-a-prepacked-cardboard-pack belt I needed, but I thought one might be able to work, so I said I take it, but also needed some oil. No machine oil! None! So I left without either. We got the oil at nearby Lowes. (and sneakers at DSW, and some hair stuff at Sallies, hence the extra star for the fact that they have useful neighbors) read more

I stopped by Marie's to see if they had fabric for a baby quilt backing. I had the quilt top with me, so I asked the woman behind the register if she would help me measure it to make sure I get enough fabric. She measured and wrote down 40"x50" and told me the fabric was 42 inches wide. I figured that would work if I use a different fabric for binding, even if it shrinks a little in pre-wash. So she cut the fabric (I should have double checked it but I trusted her), I took it home and washed it, and it was WAY too small, about four inches too short. I remeasured my quilt top and it was 44" by 50", which means that she either mis-measured, or wasn't honest with me about the measurements just so I would buy fabric, knowing it wouldn't work for me. Either way, I'm not pleased. The receipt clearly says "no refunds, store credit only" and I don't feel like making a special trip and having that conversation for store credit -- they don't have anything else I need (I mostly hand quilt). Also, this is purely a "feeling" but I felt like they didn't take me seriously -- I am young compared to the average silver-haired quilter and I got the sense that I was of lesser priority than the other, more traditional customers in the store at the same time as me. But that's just a feeling. I won't be back -- Quilter's Common in Wakefield was friendlier, more helpful, and has a MUCH larger selection of fabrics. read more

The people who work here are extremely knowledgeable about sewing machines. I went for a zipper foot for a Pfaff, the woman there sold me a very unlikely foot actually made for a totally different machine, but she said confidently, don't worry, this will fit your machine...and it did. I've also had my machine repaired there. They guarantee their repairs, and at the time, they would credit the cost of the repair to a new machine if you decided later you wanted to go that route. (Wish my car dealer did that!) Be aware that Marie's does not carry fabric. They have classes, too ("Know your machine," "my first quilt"). read more

I cannot imagine buying a machine any place other than Marie's. She is a very nice, caring person who takes the time to help you with any questions. I would be surprised at anything less. I have purchased three machines from Marie, and I have taken several classes here. She will drop what she is doing to help you ... there are times she may be there alone and if this is the case, you may have to wait until she is free from helping someone else...but that just gives me more time to browse! I have found everyone who works here to be very personable! I enjoy going to this store if I just have free time and want to get inspired! I do miss the fabric store that use to be next store - one stop shopping is always nice! If she does not carry what you are looking for, she is always willing to order it...it's always good to call first! Marie has been in business a long time, and I hope she stays in business for years to come! I have appreciated ALL her help and guidance (and everyone who works there as well). read more

I met Marie and Staff over a year ago. Marie is incredible and Totally a Sewers Wisperer. She has such a way of getting to know you on a personal level to match you with the right machine. What I loved was knowing for the year if my machine did not fit my needs or I wanted to upgrade I could do so at any time. I stopped by the new Stoneham store to thank her and let her know she was spot on helping me pick the right one even with all the new ones out on the market I still wouldn't trade up I love all the time she spent getting to know me and my needs and the continued support and education available all the time. Welcome to Stoneham Marie's Sewing!! read more

I purchased an Elna 660 machine in January 2016. The staff were very knowledgeable about the machines. ( i did feel slightly pressured to purchase an "in stock" 660, maybe they were expecting a newer model?) However, I called and scheduled the free know your electronic machine class. the person on the phone was friendly and the class was easily scheduled ( you can see the class schedule online) i will update my review once I've taken the class and i hope to be able to continue with more classes in the future. read more

I thought my review was removed, (11/9/2014) but it is there just not visible. I am posting again because after reading the other reviews it appears there is a fair amount of inconsistency in the treatment of customers and there may be a pattern of not giving husbands everything that was purchased. Jane B.'s review shows what I am talking about. As you can see by my previous review I did ask that the case be sent to me...... but nothing has happened. Having grown up in a family owned business I understand the importance of taking care of the customer. As you can see even informing this company of an issue seems to depend on the mood of someone "IF" the problem will be resolved. They still owe me a case and I would hope they would finally do the right thing and replace the one they took from me. You have my address on file...... you've had a couple years to make good on what you promised. read more

Went into Marie's with a Brother sewing machine in mind - it was one of the top rated mid-range machines. Marie didn't have it in stock, and talked me into a BabyLock. I think she just wanted to make a sale that day instead of ordering it for me. I absolutely hate the machine. And, due to illness, I didn't start using it right away, when I could have returned it for a different machine. I feel stuck with this one and it is taking the joy out of sewing for me. read more

I bought both my machines here which were great experiences. I was using one of them and it decided to have a fit and break. I took it in and was told that it would be ready for pick up the following week. Not a big deal. I call the following week as I am driving from work to the store only to be told that it hadn't been looked at and that they had to order a part. I asked how much the part was (~$40) and they had to wait for my authorization to purchase before ordering. And wasn't even called to be notified. I was also told that while they were at it they were going to service to make sure that the machine functioned like it should and made sense and was told the total price for the fix including replacing the bobbin case was going to be $90-$140. Ok that sounds reasonable and it should be ready by the end of the next week. The next Friday rolls around and I don't hear anything and I was busy with other things. I wait till Wednesday to give the a call (2 1/2 weeks into this). I call and ask what's going on and why it hasn't been completed yet and if it isn't completed by the end of the week I would pick it up and take it to another place to be fixed. They then were able to have it fixed and ready by Friday and I picked up that Saturday only to find out the full price was $180 including the 20% discount which $40 over what I had expected. The people are nice and polite but when it comes to getting quotes I recommend it be in writing with them. read more

Having reading Kate C.'s review (filtered out by Yelp for some reason), 'After 3 1/2 months I picked up my machine and nothing had been done...they assured me the part had been ordered and was soon to be delivered. You can't imagine the frustration' I was very wary of going here. However, I gave it a try and sure enough, 4 weeks after I dropped it off, no work had been done because they were still 'waiting for the part to come in.' Seriously?! I took my machine back and dropped it off at Sew Creative in Beverly the same day. Less than a week later they had fixed it. Marie's offered me a $60 discount on the service for the inconvenience but who knows how long it would have taken. If you have a machine that they are not authorized dealers for, don't bother. They will tell you they can order the part even if they can't. I would not be giving them a negative review if they had just told me to service my Viking elsewhere instead of stringing me along. read more

My machine had jammed up completely. Based on recommendations from my town listserv, I took it to Marie's. She (Marie?) helped me at the same time has working with some young entrepreneurs who we're making onesies that can accommodate heart monitors for babies (clearly they love her, too). She helped me fix the machine myself so I can do it myself next time, and didn't charge me a cent (and wouldn't take any money either). Marie's is terrific and I will not shop anywhere else for my seeing machine needs. read more

I purchased an embroidery machine in August. When I picked it up I was told that I would get lessons on how to use the machine. I have called them and still have not had any lessons, it is now October! I call earlier this week with a question and they did not know the answer but promised that Marie would call me the next day. That did not happen either. I am done dealing with them and will take my business elsewhere. read more

I dropped off my Singer portable sewing machine to be repaired. ... a small part that the foot pedal attachment is inserted into had dislodged. After 31/2 MONTHS, I finally picked up my machine and nothing had been done. I contacted Marie's every two weeks and they assured me the part was back ordered and was soon to be delivered. You can't imagine my frustration!....so I just picked up the machine and I will try somewhere else. I can't imagine that Singer would not have this very simple part. If it's Singer's issue, than I will never buy another Singer machine read more

the staff was friendly and helpful...bought a sewing machine perfect for my daughter and me (nothing fancy) and have taken a couple classes there, too...definitely recommend read more

In February I was taking a beginner quilting class. I went to Marie's Sewing Center to purchase bobbins for my sewing machine. After being scolded for not knowing what color my bobbin was, I was told they did not have any in stock and I would have to order them. When I asked how long it would take they told me two weeks tops. I was also informed I had to leave a $10.00 deposit in order for them to order the bobbins. I was told that when I picked up the bobbins I would be reimbursed the difference. Many months went by and my bobbins were not in. Last month after I completed 2 6-week quilting sessions my bobbins finally came in. I sent my husband to the store to pick them up. He was told by the employee in the store that he could not receive a cash refund, but that he needed to get a store credit! This store is the worst place I have ever done business with! Marie is a very rude woman. I think she enjoys being nasty to her customers! Will not be shopping here again. For the record I was able to purchase the bobbins I needed at Nashua Sew and Vac in New Hampshire. They were wonderful to do business with! Sharon read more

Marie's Sewing Center is a nice shop located conveniently in the Woburn Mall. The staff is knowledgeable and friendly as soon as you step in the store. I went in to buy a sewing gauge which was very affordable (less than 3 dollars!)... Upon getting to the register, I discovered that the store prefers you only use credit/debit on purchases over 10 dollars (of course because these credit card companies rob small businesses). I was bummed because I did not have any cash on me. I was ready to leave the store, dreading having to go somewhere else for such a simple item.. but one of the women who worked there (I assume the owner.. Marie maybe??) apologized for the inconvenience and offered to let me take the gauge for whatever change I had available. I felt terrible and initially turned down her generous offer- but she insisted that I take the gauge. That right there is what makes small businesses stand out. She made me promise that I would keep sewing, all with a huge genuine smile. For this- I decided I had to write a review and share my experience. I wish there were more business owners like that out there- who care about their customers and ensuring that their customers will return. After this, I will never go anywhere else for sewing supplies. I plan on purchasing a sewing machine soon, and I know where I will be going! read more

I'd like to second the above reviewer. I recently brought my mother's sewing machine (straight stitch only, but it's a Singer) to this store, based on the recommendation of a work colleague, and was delighted with the level of service. I left the bobbin holder at home, and was told that, in order to time the machine properly it was needed, so I sent it to them by USPS. They actually called me at work to let me know that it had arrived. I had originally brought the machine in because it had started to make a horrible noise, and when it was returned to me it ran silently and smooth as silk. And as a further testament to the thoroughness of the service provided, while I hadn't mentioned the problem I was having with the bobbin winder when I dropped it off, the technician had replaced the worn out rubber gasket that had made it so hard for me to wind bobbins. It's a bit of a nuisance to get to, particularly when you don't have a car (and I don't), but the excellent service at this store make going there well worth the trip. (Also, it's right next door to the Woburn "Fabric Place," so you get get more than one errand done when you go there. ) read more

I went to the store for some simple help to buy a new part for my sewing machine. I got the owner. Even though I told her up front that I am inexperienced with my machine still and was a bit clueless and could use some professional help, I was treated in the most cold and condescending manner EVER. For example, one of the parts didn't have the same little number stamped on it as the part from my machine. Me, being clueless, asked if that made a difference or not. I was just trying to learn and understand, and her response was "well, I have been doing this for 30 some years so I think I know what I am talking about, okay??" I am never ever going back there! She was so nasty- I've had better customer service at JoAnns. I went to Marie's trying to support a local, independent business, but I guess I won't do that again! read more

I went in there to ask a few questions about the difference in machines and right off the bat the girl was incredibly rude. I've never been in a store with so much disrespect. No customer service there and no class. I would rather spend 100 dollars more than to walk back into that place. I'm assuming it was an employee and not Marie. read more

I purchased my first new sewing machine in a number of years from Marie's and had it serviced as needed for some time with no problems. When it came time to get an updated machine, she was more than fair on allowing me a trade-in on my old machine, and told me that if I changed my mind within the first year, she would allow a trade-up on a newer model. Instead, I kept that machine for another few years with no problems. I most recently needed yet a little step up in a sewing machine and felt I had to make the trip back up to Marie's. She again gave me a wonderful trade-in allowance. Then when I mentioned I was thinking about also purchasing a serger, she worked with me to find the best two machines that I could afford to purchase. I have highly recommended Marie's to friends both for sewing machine repair and for her selection of used and new machines. I would not hesitate to go to her again for my next purchase and recommend that others check her store out also. Sarah H. read more

Compared to recent shopping at 2 different JoAnn's stores, I found Marie's to be a pleasurable change in shopping experiences. They are friendly, patient (I'm a novice) and knowlegeable. Good customer service! read more

I bought a Pfaff 4.0 about 18 months ago which came with a timing issue. Marie went out of her way to help me figure out from a distance what was wrong with the machine and ordered a replacement machine. One year later I took advantage of Marie's one-time 100% upgrade policy and traded it in for my Pfaff Performance 5.0 which I adore. Marie was helpful, knowledgeable and professional in all my interactions with her. Her staff was so kind and patient when I called them up to ask questions like where the buttonhole foot was (in a compartment in the machine I didn't know about) or if my special ordered feet had come in yet. Marie believes in providing excellent customer service and that is so rare! I found her store about 10 years ago and stopped in to ask her a question about the machine I owned at that time. Even though I had not bought it from her store, she took the time to answer my question thoroughly and give me some advice on what to do with my machine's issue. Thank you, Marie, for all your help! read more

I went in to test out a few machines that I was unfamiliar with since there are very few places to see the vast selection that they offer. The girl working in there (who I know has been there many years as she has helped me in the past) was annoyed with every question I asked her and made me feel like a complete idiot for questioning the machines. She wouldn't give me pricing when asked, she told me to only consider one machine I was looking at if I "want to sew through my finger" and when I laughed she looked at me with disgust and said "I'm serious". She was equally curt with 2 women that came in while I was there. So I just wrote down the item # of the machine I liked, and bought it on ebay for a great price and a very helpful gentleman. 2 years ago when I bought another machine they would not give me firm pricing on the machine I was considering, and bad-mouthed another store I was thinking of purchasing from...again, I bought that machine elsewhere. They may be one of the few gigs around selling machines, and perhaps that's why they feel they can treat customers this way, but they have lost 2 purchases from me in the past 2 years. It's the place to go to see what's available and buy elsewhere I guess since they are so rude and un-accommodating. It's really too bad since they have very little competition - they have an opportunity to do a bang up business and instead are turning people off. And I never, ever create posts and reviews like this as I just don't see the point in turning off buyers to a small store, but they made me so disgusted with the terrible customer service, I felt it was my duty to share. read more