Worst Service Ever -- Wrong Order, Rude Staff, 2+ Hour Wait, No Resolution I ordered three pizzas around 4 PM, including a thin-crust Hawaiian. When my order arrived, the Hawaiian was thick crust and half the pizza didn't even have toppings (see photo). I called Marco's immediately and was on hold for over 30 minutes before anyone picked up. When a female employee finally answered, she was rude and confrontational. I explained I had ordered thin crust, but she argued with me, insisting I was wrong. I also explained that half the pizza had no toppings, but she didn't apologize or offer any real solution. She eventually offered to remake the pizza. I asked if they could make sure it was thin crust this time, and her response was shocking: "No, because you didn't order it that way" -- even though I definitely did. I agreed to take whatever they sent. After waiting and still not getting any delivery, I noticed I had missed a call from them. I called back immediately, told them I missed a call and was waiting on my remake -- and they put me on hold for another 10 minutes. Out of frustration, I called from a friend's phone instead, and they answered right away. My friend asked about the ETA, and only then did they finally say, "It's heading out now" -- more than two hours after my original order. But here's the kicker: the remake pizza never came at all. This was, without question, the worst experience I've ever had with any pizza place: * Wrong crust & half a pizza missing toppings * Rude, unprofessional staff * Ignored my calls but answered instantly from another number * Over 2 hours of waiting and the remake never arrived I will never order from Marco's again. Save yourself the frustration and go somewhere else. read more

Marco's Pizza - Pizza Near Me - Jacksonville, Florida

I received an advertisement that expires on 07/14/2024 today 06/23/2024, I tried to use 3 different codes advertised, but they did not work. I called them at the branch address shown in the ad, in1795 Kernan Blvd S Jacksonville, FL 32246 (904) 635-2322 They said they no longer have those promotions. event when the ad stated it ends in the middle of next month. Why send ads that do not work? They may have lost a future long-time client... I will stick to my usual pizzeria. read more

Marco's Pizza - False advertisement, the only codes that work was the cheap stuff. - Pizza Near Me - Jacksonville, Florida

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The only pizza place I like pepperoni pizza from! I get the old world pepperoni. I am curious to try the pizza that has regular pepperoni and the old world pepperoni, but I'd need a friend to give it to in case it's not ideal for my taste buds. The crust is good. It's not soggy or a wet bottom or too hard. It's just right. read more

So I love the pizza from here. But they have not been getting my simple order right! Quality of food is going down! Seems to be no care of making it right! I asked for the peperoni special XL well that's not what I got! Instead of them even trying to make it right! I was told that's what you ordered! That's not good business or good customer service! read more

One of Jacksonville, best place to purchase pizza. Always very good. The service is great. The food is executional for take out.

We ordered a calzone and a pizza bowl. The calzone is 1/3 the size of the normal calzone you receive for $15.99 when I called to ask why they change the recipe I was told the new owners wanted it made it that way. however they use the same amount of dough, etc. which there's no way possible not enough meat or dough. if they want to make more money they shouldn't lose customers because we're done. We ordered through Marcos on Argyle Forest Blvd. Not Blanding. read more

If I could give a negative start I would especially for customer service I know it's late night and then maybe I was the last pizza but that doesn't mean you serve me raw dough half of the pizza was nothing but crust hardly any toppings in the cheese wasn't even melted this place is really gone downhill or maybe it's just the late night crew that doesn't care read more

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I made a good choice. This pizza was so d-m good. Made like you would make it for your self. Can't believe it and still shaking my head. read more

Marco's Pizza - You don't have to guess you can see the toppings - Pizza Near Me - Jacksonville, Florida

My neighbor loves eating Marco's pizza. I'm big on budgeting and since they don't normally run promos I never ate here. Until I tried it when my neighbor ordered it and I tried a slice. Not sure the delivery range but they do deliver in my neighborhood. An hour is a realistic wait time for the pizza to get delivered. If you don't like pizza place wings there's a wing stop next door and it could compliment your meal very well. The pizza here has always been great and fresh. The wings are just ok but I'm not a fan of oven baked wings. There was one time when I ordered pizza from here - Asked in the instruction for them to call me when they get to the house since I may be at the neighbor's pool. I get a phone call an hour and a half after placing my order and was told they came by and no one was home. Sigh... The guy told me he could not call me because he did not have a cell phone. He ended up bringing my pizza back and took it to the neighbor's this time but I think all delivery drivers should have access to a phone. read more

Got a plain and deluxe pizza delivered. Both were fine, delivery was on time also. Lots of meat on the deluxe, and they provided a coupon. Crust was a bit doughy but good nonetheless. No probs with delivery as some have indicated. read more

OMG, a pizza Delivery restaurant that excels at salads, subs, and deserts. Ok, I over did it. Chef salad, Two 12" steak and cheese subs, and a brownie. The salad was so fresh and crisp, I was remembering the fresh food that came from my mom's garden. The steak and cheese subs simply didn't seem to end they were so thick stuffed with meat that the hot baked bread simply couldn't hold. The white chocolate chip brownie was over the top. My wife and I just couldn't finish it. It was huge. I'm sure it will taste great tomorrow. I've had their pizza before and I thought it was great, but over priced. When it comes to price, Mario's delivers high QUALITY delivery food. I'm stuffed with a feeling that everything is right with the world. Great food can instill great emotions. read more

I drive past the marcos pizza going to and from home allllll the time. Never thought to stop, until I saw a advertising and the pizza look so good. Tonight my husband and I decided tonight we were going to try it. Man I feel like I've been missing out . I ordered a meat pizza. It was amazing. Literally. It was really good hot and fresh. We definitely will return. Sorry no picture to post . That's how fast the pizza went . read more

While I can't stand Pizza Hut due to it's crazy amount of grease, Marcos regular crust pizza is much like Pizza Hut in taste, only in my experience, less greasy. The deep dish which was in my opinion one of the worst pizzas Ive ever had. Pools of grease all throughout and soaking the box completely through to the counter top. read more

Never delivered my pizza. Even called an hour after ordering to check status and the guy said the delivery man was en route to me now. No one ever showed up:( read more

This Rob dude! Apparently, he is the general manager! He's pretty much the ultimate D-Bag! Got hung up on by this guy at least 5 times. I requested to talk to the owner of the establishment and got the Regional Manager...she was very nice! Luckily, I recorded all of the conversations with this D-bag and will be posting them to youtube. I will never in my life order from Marco's Pizza again. read more

I absolutely love Marco's pizza almost every month my family and I order twice Would most definitely recommend.

I hadn't been to a Marcos pizza since relocating from Birmingham, so when I passed this place I knew I had to circle back! Just as I remember, fresh, hot, and not greasy pizza. read more

Probably the best chain restaurant pizza in town. I started coming here pretty regular about a year ago and haven't stopped! We have a Domino's and a Papa John's within spitting distance, and a Pizza Hut that delivers as well, and due to the quality and the friendly team I would much rather DRIVE to get my pizza since they don't deliver to my area. Always a great meal, and only one pizza place is better. If you get the chance, make your way here! read more

One word...DELICIOUS!!! Pizza was great and the wings were good too. First time customer and we'll be back

Pizza itself is not bad. Not as good as Moon River, but way better than Pizza Hut or any of those big pizza chains. However they need to work on their organization, professionalism, and customer focus before I'm a fan. I ordered a pizza over the phone for pick up and they said it would be ready in about 30 minutes. I showed up 30 minute later and proceeded to wait an additional 40 minutes before my pizza was out. There were others there who had been waiting a long time also. They obviously had some sort of problem, but all I got when I asked the girl at the counter about the delay was a shrug. In comparison, Moon River is totally slammed on Saturday nights and they always get my pizza out on time and with a smile. When I eventually got my pizza, the guy who rang me up took $2 off my total - after I complained - and that was a nice gesture, but it was too little too late. Now, the pizza was hot and tasty (I got the Chicken Fresco) so no complaints in the taste department. I will probably give them another chance, but with lowered expectations. read more

This was really good pizza. I should have taken a picture of it. Every square inch of it was covered in their old world pepperoni - they do not skimp on toppings. It took a while to arrive but that's pretty understandable as we ordered it right when the Jags game started. Will definitely order again. read more

This was ultimately slow service and terrible service... The food is great. However, service was horrible. I called to order my food at 6:22pm Saturday, 12/26/20. My sister in law ordered her pizza while on the same phone call. We were told it would be 20 minutes. We headed that way, as we aren't in the delivery area. When we arrived, I was asked for my name. I told them I gave a phone number, not a name. They look it up and say there was nothing there for me. The manager comes up and finds that my order is under my phone number and someone else's name. I ask if my name and address can be changed. She said no.... She gets my order and I pay. My sister in law gets to the register, her order isn't ready. "It's in the oven", according to the manager. 30 minutes later, I ask if her order is ready. Yes it is. 10 minutes later, her order is to the counter. "They messed up a sub and had to remake it." She pays. They bring my order back out. I was completely missing a pizza. I ask to speak to the manager. I get the same woman I spoke to earlier. I ask to speak to the store manager... Guess what?! Again, it was her. So I asked to speak with a district or regional manager. She takes my name and number.... Here I am on Tuesday, 12/29/20.... And no phone call.... People continued to come in and pick up orders as well as place and receive orders as we waited for 55 minutes to receive our order... It was 7:17pm when we finally got our order. All I got was excuses from this manager. I was not the only that was waiting. She blames it on new employees, lack of training, busy Saturday night, and food getting messed up and having to redo it... I get having a busy night, but you should be telling people a more accurate time frame than 20 minutes if it's going to take you an hour to get it done. I get mistakes happen when making food, but again communication is key. Let someone know you have to make it again. She asked me if I wanted a store credit to use next time.. After that experience, there won't be a next time.... Until this store gets their service straight, they will continue to have issues... read more

i got the pizza and then when I came home there was a hair on my slice of pizza, please don't come here, it's not safe. read more

Marco's Pizza - a slice of cheese pizza - Pizza Near Me - Jacksonville, Florida

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Marco's reminds me of the great authentic Italian style pizza I'm accustomed to in New Jersey. For a chain they far exceed Papa Johns and more resemble a mom and pop pizzeria where each pizza is carefully crafted. Until I discovered Marco's a few months ago I was a die hard Papa Johns fan but I haven't had them since! Their chicken fresco completely won me over, as did their old world pepperoni I get put on the pizza for the little ones. They're never skimpy on pizza sauce--it's wonderfully seasoned--and toppings so you're never wondering where they went. Definitely make sure you try their cheesy bread! I've noticed previous customers seem to have a problem with the customer service they receive but I have yet to experience anything negative. They are always cheery when I come in and they automatically open all boxes for you to inspect the food before you pay which is a first for me and a very now touch. At this point I tell them not to bother opening the boxes since I have never had an issue with my order. Kudos to you Marco's!!! read more

Marcos back home in Columbus, Ga is awesome and has great pizza and service. Since this Marco opened, we've ordered delivery and takeout on many occasions and it never disappoints. I wish they were open earlier and later at times BC you can't order online before they open, which we do sometimes after running errands all morning. The pizza and service we have gotten is better than all the chains. read more

I order here pretty often and I have to say every time I do the staff is great very nice and helpful the food is always hot and fresh, love the way the greet meet me with smiles every time even when it's crazy busy I order online today it took a little long then normal but Bryant was doing a great job I watched him as he was the only one in the store doing everything by himself with all the orders comeing in online and phone inns I wanted to jump back there and help lol wish I wasn't moving this week but always great job management and staff keep up the wonderful work and don't loss those smiles I see every time and the little jokes and convos we have when I come in read more

Another good pizzera to check out is Marco's. Pizza is extra crispy great overall food and customer service. Its definelty in the top 5 pizzerias I have been too so far.. read more

Went here a couple of weeks ago great pizza a lot better then p john. And the other ones wish their was one closer

Pizza places are usually not much to write about. However when there is a franchise joint that we bave visited in numerous places and they are all exceptional in their customer service they tend to stand out. The pizza also happens to be tasty which is always a plus. read more

.5 On a scale of 1 to ten the sausage smelled it was not enough sauce the oven was not hot enough the dough was not cooked in fluffy it's simply was not a quality Pizza Domino's is better I highly recommend you go elsewhere read more

The BEST thin crust pizza. My first thought was that it was rinky-dink by looking at it from the outside but I was really surprised. They have 'old world pepperoni' there which is crispier than average. It's fantastic. read more

I've been told numerous time that Marco's pizza is amazing. About a year ago, I tried to order from the Argyle location but the wait time for delivery was over two hours, which was too long for me and I had no way to pick it up. I was excited this week when someone suggested ordering from the new 103rd and Blanding Marco's pizza. We ordered the pizza for delivery. It look about an hour to arrive and when the pizza did arrive it was not warm. I ended up re-heating my slices in the microwave. I wish I could say that the pizza was worth the wait, but alas it was definitely mediocre. The bread was very tough, maybe because I had to re-heat. The sauce and cheese was bland as well. Personally, I would pick any national pizza chain over Marco's pizza. The delivery box also said something about authentic Italian pizza, well I never had pizza that looked or tasted like Marco's while in Italy. read more

Last night was the first time we ate at Marco's Pizza. Their pizza is the best in town, I've had over the last few years. The customer service was amazing and I received a free order of wings. I can say I'm a fan now. read more

Cheese pizza was so gummy gummy gum drop good amazing!! Had my doubts... but its all good. Looked good too. Will take a pic next time. Kids got to it first lol read more

I love this place! Really amazing pizza. I got a plain cheese small pizza and almost ate all 6 pizza slices it was so good. I can not wait to eat there again. Perfect for any Saturday night dinner. read more

I'm very upset with Marco pizza I love the pizza but the customer service is horrible ordered pizza tonight it's been almost a host and half called them to see where my pizza at the sent it to the wrong address didn't even call me to find it there correct address spoke to name ty he was just as clueless as the person that took my order I'm too upset. read more

Yummy and fast delivery. Very nice people. The ordering side of it wasn't as easy as expected. I have a user name and login but the website wouldn't let me log in and order with my credentials. After a bunch of tried, more that 6, I was able to login. The staff that delivered my food was friendly and I'd order again. The food was pretty good. read more

My spouse went in to place an order the young man at the counter was working both the register and preparing dough to make the pizza. He went back and forth, he did not wash his hands. He did not have any gloves on or a hat to cover his head. There were only teenagers in the store no adult supervision. A health hazard waiting to happen. You have lost my business. read more

Amazing pizza. Very full of flavor, and no shortage of high quality ingredients. The restaurant is average ambience, but the staff is very friendly, even at the end of the night. read more

I love this pizza. I an from NYC and know what a great pizza tastes like. Since moving to FL 18 years ago I have tried just about every "New York Style" out there and none have even come close to the authentic flavor of Marcos pizza. The NY crust is delicious but does not take away the flavors of the sauce and cheese in any way. If I close my eyes I would think I was in a NY pizza place. The customer service for me has been exceptional. I call in for pick up a lot and it was always ready on time and piping hot. I have not had any problems with staff at either the 103rd st location or the Argyle location. The longest I had to wait not calling ahead in time was 35 minutes but I know my pizza was being made from scratch each time so it was worth the wait. I do have to say that the amount of pepperoni or sausage seemed a little skimpy sometimes but still did not take away the flavor overall. This pizza is my "New York Style" go too all the way!! THANKS MARCO read more