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    Marcia My Pet Groomer

    5.0 (1 review)

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    2 years ago

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    Osana's Pet Salon

    Osana's Pet Salon

    (21 reviews)

    Olive Branch

    I started taking my late dog Laci to Osana's not that long after she opened…read more She relocated from Texas! I was very pleased with her service. Fast forward to November 2024. I took my new Shih Tzu for grooming paid over $50. He looked as if nothing was done. I spoke to Osana she advised she would redo him herself free. I advised her I was leaving town the next day for 4 days. She stated no problem. I have her personal cellphone number. I called and texted several times. One of her employees said she will call me when she has time. Here we are 1-2-2025 and I'm still waiting on an appointment. Now my dog is matted and I tried to clip his hair myself so he can see. I called again and she still hasn't returned my call. I've always supported small business owners. I understand she had to make money during Thanksgiving instead of doing my fur baby. But I've already paid for Kobe service. I do not like when business owners do not keep their word. Your word should be bond. My husband post pics of our fur baby back in November on his social media page. Because he's an officer with OBPD and has a bigger follower. It's obvious Kobe is too much for those young ladies to handle I noticed that myself. A sanitary job include cutting the nails but n o file. Which means Kobe was scratching our family members. I learned everything is now separate. I will not post pics of what my baby looked like in November and now. But I will say I am so disappointed in how Osana do business now. It should take 8 hours or more for a sanitary groom. Osana promised me a full groom for what happened. I was going to dispute the charges in November. Not keeping your word ... Speaks volume about integrity. I call it stealing.

    My baby girl Roxie needed grooming, and this is the only place I take her to! They're so diligent…read moreand caring, and they take out the time to listen to how I want her to look. I will be back!

    Marcia My Pet Groomer - groomer - Updated May 2026

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