A huge, cute unexpected store you might not expect. Located in downtown Vermilion, Swan Creek…read more Candle is a local home decor and candle shop. The decor style leans towards farmhouse chic, which is not my style, but I can still appreciate the huge amount of effort in this shop. The store is meticulous. If the decor is your taste, you could easily outfit multiple rooms and do some serious damage! With everything from artwork to kitchen wares, you could easily find some treasures. If you're waiting on a pick-up order for food from Woodstock, this is a great choice to browse. Something I found unique is that in the back of the store you can find them cultivating small plants and sunning air plants. That was such a fun surprise, so make sure you adventure to the very back of the store! The associates are really helpful and the candles smell great. Most of them are in mason jars, keeping in line with the theme. Swan Creek is a lovely place to shop for a gift and an indisputable mood booster!

Such kind staff, very welcoming and friendly. The smell in there is HEAVEN. They have amazing…read morecandles and the cutest unique home decor. Can't recommend enough!

I am a long-time customer of Swan Creek and regret to say this experience has ended my relationship…read morewith this location. During a recent visit to complete our annual Christmas candle shopping, my wife, children, and I had a highly unprofessional experience involving an employee named Amanda. When we asked basic customer service questions--specifically about available gift sets and whether we could check out--we were met with unnecessary rudeness and dismissive behavior. Her words and actions made it clear that we were unwelcome in the store. This visit occurred within the final hour before closing, which may explain the treatment we received, but regardless of timing, customers should not be made to feel unwelcome or uncomfortable for asking routine questions. Unfortunately, the issue did not end there. Several days later, we contacted the store to report our experience. Amanda answered the phone and stated that there was no one overseeing management at the location and refused to provide contact information for any supervisor or corporate office. My wife did not identify herself during this call, so there was no indication that Amanda knew she was speaking with the same customer from the prior visit. On a subsequent call, I again spoke with Amanda and was provided a generic Gmail address as the only point of contact for someone allegedly overseeing the location. During this same conversation, Amanda stated she was working alone, which was later determined to be untrue, as the individual whose email address she provided was physically present in the store at that time. Eventually, I did receive a callback from the individual currently overseeing the store. I was informed that the store manager was terminated earlier this year and the position has not been filled. Despite assuming managerial duties, this individual stated he is not authorized to coach employees, address performance concerns, or take corrective action. No apology was offered for our in-store experience. Additionally, I was informed that there are no formal processes or training in place at this location related to customer sensitivity, diversity awareness, emergency situations, or incident escalation to corporate leadership. This lack of oversight and structure is concerning from both a customer service and safety standpoint. Based on this experience, it appears there is little to no accountability or management oversight at this location. As a result, I cannot recommend shopping here and will not be returning.

The only reason there is one star is because I cannot choose a zero…read more Unfortunately the candles I love, the customer service there on the other hand was astonishingly under par. And that is putting it mildly. My family and I were treated as almost an inconvenience, which is terribly sad as this is one of our favorite places to shop for candles and Christmas. I have worked retail/customer service since I was 16, I have dealt with everything under the sun you can think of. Our very normal shopping experience is not one that I would even remember in all my years. It is not one I could even recall. Especially with a small family business such as Swan Creek, you would think they value any and everyone coming in to spend their hard earned money on their products. One of their employees clearly felt otherwise and in front of my children made an (extremely uncomfortable to say the least) scene. Trying to talk to anyone since this incident has been like pulling teeth. I understand policies must be in place, but it has been made very clear that they do not have any procedures in place to handle something like this. Which is wonderful on one hand, meaning they don't often deal with this, and horrible on the other hand because it leaves customers on their own, with zero support from a small family business. All we asked for was follow up on training for employees, and an apology. I have never left a negative review in my life, but since no one would like to address this issue, it feels like my only resort. I'm not sure why, but I still have faith that maybe someone higher up will follow through, however it has not happened yet.

I have only been able to make online purchases, but absolutely love the products! The scents…read morechange seasonally and appeal to all types of people. I love that the candles burn clean and have consistent fragrance throughout. The container variety lets me match both my decor and holiday decorations. They also make great gifts !!!

Island Sham Farmhouse was kind enough to come to Bowling Green Firelands campus for a candle making…read moreexperience for students prior to finals week. The staff helping with candle making was extremely kind and made it a very fun experience for us. I decided on the chocolate covered strawberry scent for mine and let me tell you, that tiny little candle has the BEST throw I've ever experienced with a candle. I have a large, open floorplan home and I can smell the candle throughout the entire bottom floor of my house, and even upstairs. I will definitely be shopping here soon and referring my candle loving friends to this company!

What a charming little shop! My first visit here my twins were with us and we had no idea what to…read moreexpect. We stopped in and they were making elephant candles. The amazingly friendly workers said they could make custom ones for my kids! So we went home with a custom blue and custom pink elephant we saw being made for the same price an existing one would have been. What great service and value! The second time I visited the shop was to pick up the free wax melts that were a part of the Dutch host inn package. Since it was just me I was able to ask about the candles. They pour all of them right there! There was a great selection of sizes, scents and jars. I love that they have lilac, basically my ultimate favorite scent. It can be harder to find. I left with a giraffe candle and a lilac candle (in addition to my wax melts). The shop does take credit cards but there is a four percent fee if you pay that way. If you are going to Walnut Creek farms it is right down the street from the entrance. Definitely worth a visit and a place I'll be back to!

Lamp and Light is a friendly candle and gift shop. We have several candles from this shop and have…read moregiven several as gifts to Family and Friends. The associates here are helpful and knowledgeable when deciding on what to select. They can make a custom candle while you watch the process or make it while you go and come back later. There are many items here beyond candles. Lamp and Light is an outstanding value for high quality candles!

I visited because they allowed dogs and were doing a treat tail with the store i planned to visit…read more The girl working was nice and helpful. The store was super clean and roomy for people to shop. The candles had cute names and I really enjoyed many of their scents.

I always enjoy going to Ohio Wick house. Stephanie is not only very friendly and upbeat, she is…read moresuper knowledgeable about candles. OWH offers a great variety of candles and she always has a fun candle event or special scent drop up her sleeve.

Happy Bear is an adorable little candle and honey shop with all handmade products off of Madison in…read moreLakewood. It's pretty much brand new, though you may have met them at a Farmer's market in the recent past. They are still growing into the space, and I can't wait to see what they do. They offer colored and natural beeswax candles, and the wall display of colored candles is just beautiful, with varying tints and hues of the same color climbing the wall. It's very pleasing! The owner is super friendly and knowledgeable - I learned a lot about fresh honeycomb and the harvest process while chatting today. I picked up a box of beeswax tea lights, which are my favorite to burn in a salt block holder while I work - so relaxing. And you can laugh, but my dog loves beeswax candles too, and will sit and watch them. I will for sure be back - I have my eye on the deep red and also a pair of earrings!

From the owner: For health and environment conscious people who are looking for a unique luxury product, our raw…read morehoney, whipped honey, and 100% beeswax candles are all natural, environmentally friendly, and truly something to be experienced

Neat concept. They have many scents to choose from and different sized candles, melts, diffusers…read moreetc. At multiple price points. You go around and sniff everything, you choose 3 different scents you would like to combine into your own candle or product. Then you mix it. You can choose how much of what scent of the 3 you want to add. You mix it up and come back a few hours later to pick it up. I was given a gift card and enjoyed my experience. I do not normally spend $30 on a candle so I can't say I would come back but it is a great gift idea and something fun to do say on Mothers day or a birthday. I would definitely recommend it! I mixed patchouli, orange zest, and mint. It came out smelling great!

I had such a great experience here! To make your own candle scent, you get to combine up to three…read morescents. The staff was so helpful and friendly, and the whole experience is just great fun! I would definitely recommend this as a fun experience with a group or even by yourself!

Awesome experience…read more We were greeted warmly. My guest had never been inside so we were given a tour and one on one attention. We were told about the process to create a signature scent. We were invited to have an event here or just hang out at the bar. It smells great in there and was not too overwhelming. We smelled several candles and walked around. I purchased a pre-made candle.

Had a reservation on Easter. Through their booking online. For a birthday. I showed up 5 minutes…read moreprior like I was told. Place wasn't open. All the chairs were up no lights on. I called an hour later and somebody answered and said they were open and only taking reservations and they did nothing about my reservation and couldn't reschedule me or anything. Terrible service. Next available time slot was 3 days from now. Had planned a nice day and threw everything off.

I wish I could knit, I would have bought a lot more. Sure, I could learn, but I won't. My…read moreknitting friend was in heaven and more than made up for my lack of purchases. The different kinds of wools and bamboo yarns, cotton, linen - almost sensory overload! And the sheep were so cute!

Lovely place. It has everything. (Cards, music, clothes, jewelry, toys for kids, Christmas stuff,…read morenautical things, crackers, dips, and not to forget their homemade fudge is fabulous.