Maple Ridge Memory Care, Formerly Known as Spring Village:
Negligent, incompetent, untrained, understaffed. And those are the only positive points I could come up with to describe management at this facility
Before leaving your loved one off at this facility, please do your homework. Read all Spring Village's state investigations that are too numerous to list in this review: http://dlp.vermont.gov/search/node/Spring%20Village. Their current Executive Director has tremendous difficulty telling the truth when speaking to families.
Spring Village lied to the families with promises made in writing (contracts) They promised to care for residents, no matter what level care needs they require.
As of June 2018, this facility has evicted some of the most vulnerable residents, and, are now trying to evict others
In a period between 2017 and 2018, several residents died as a result of falls. This facility's management would not say a word about these deaths, other than to post a memorial picture of the deceased in the lobby. As family members, we understand medical privacy laws prohibit the facility from discussing why a number of residents have died, but, I was hopeful they would add enough staff to care for the residents they do have, or, change how they care for residents. Lots of promises since opening, but no corrective action. Not enough staff to monitor residents in confusing hallways. No fall prevention plan in place.
Chronic, criminal, low levels of staffing. No wonder many residents have been injured from falls. Our father had unexplained bruising when he first arrived. We could not tell if it was from a violent resident, or one angry nurse that used to work there.
Every time I visit my father, there are new staff faces. As soon as you learn staff names, they leave. This facility has gone through a shocking number of Directors; executive, activities, nursing, care providers, maintenance etc.
Another tragedy is the number of wonderful, hardworking, care providers that have gone through the facility doors in the short time they have been open. Management treats support staff like disposable briefs.
I once witnessed a temporary medtech ask a SV cleaning person to help identify a resident so she could make sure she was administering meds to the correct resident.
On more than one occasion, they "forgot" to feed my father his meals.
Family members are forced to get facility news and up-dates by way of mouth from other families. Management would rarely up-date us with any useful information.
Lack of personal care for residents (bathing, nail and hair care)
Lost and misplaced mediations
Running out of medications
No towels in resident rooms
No soap
Feces stains on resident's floor; Director of cleaning staff, claimed she scrubbed them many times, but "could not get them cleaned". I have a suggestion for this Director, how about less smoke breaks and google, or youtube how to clean. How about less time cleaning the facilities Executive Director's private bedroom on a daily basis and spend more time caring for the resident's rooms?
Feces on resident chairs for weeks while the Maintenance Director ignored requests from family members and care providers to please clean.
Feces on resident walls and bathroom for several months. (we took photos if you would like to see any conditions inside)
No fire alarm plans to evacuate residents from a locked facility
The promise of baths when we first moved in 2015. He has had ONE bath since being there. He now may get one shower per week if he is lucky.
At times, one staff member for 12-15 residents in the dining room; if a resident needs to use the restroom, they are made to wait.
They are on to their third Executive Director in the short time they have been open. Each one, including the current, lack experience to manage a facility such as this one.
New Management company taking over facility June 1st, 2018.
Sounds like Spring Village will be happy to hide their name and put up a new sign, hoping the past does not follow them read more
