We are repeat customers and this is our 2nd time working with Willie and Joe of Factory Doors and…read moreWindows. This time it was due to a tree falling onto our 2nd floor master bath windows and 1st floor kitchen windows. Willie communicated diligently with us and our home insurance in order to accomplish the job in a timely manner. Willie is easy to deal with and provided different pricing options from which to choose. They installed the ProVia brand of windows and we are extremely happy with the results. We highly recommend Factory Doors and Windows!

Thank you to the team for the incredible work installing our new door. It turned out even better…read morethan we expected. The care, precision, and effort that went into every detail were clear from start to finish, and we truly appreciate the time taken to make sure everything was installed perfectly. Excellent craftsmanship and a great experience all around.

We had the pleasure of working with NSE to install 13 new windows and a new door in our home…read more Although it was a huge undertaking the sales process with Eric was quick, easy and thorough and the ordering and installation followed in the same regard. We felt comfortable the entire time. Eric listened to our wants and needs and constructed an affordable option using the quality products we wanted! We then had Mike and his team install the windows during a 3 day process- always communicating, friendly and professional. They went above and beyond and any concerns we had were always taken care of immediately. They were all exceptional to work with. We would recommend NSE for any home window installation! They were all great to work with and superior in their craft!

NSE Windows was an amazing partner. They worked with me to meet my budget needs on my home where I…read morehad to replace 27 windows. My installer Mike and his team were phenomenal, they showed up on time, finished on time, and were incredibly clean. Extremely happy with my decision to work with NSE!

We had a broken window in our basement that needed a quick fix. I reached out via Yelp & William…read morewas able to come out the next morning. He was quick, efficient & professional. Will definitely use again for any other glass needs!

Very fast response from Willam. Came out took a look said he'd have it done in two weeks and he…read moredid. You couldn't ask for a better job. I highly recommend.

Recently finished a gut and remodel of our guest bath with Steve and Ernie, and couldn't be more…read morepleased. They provided a fair quote, and executed on time and on budget with minimal disruption. Pleasure to work with. Highly recommend!

Two very kind , professional gentleman, honest and great work!!!I'll be calling them again!read more

While driving my new car on the NSP, I got a nice chip on my windshield. It was the size of a dime…read moreand right in my sight of vision. I was devasted. I Call Tom and he told me to come by after 3. When I got there the place was clean and friendly. He fixed it in less than 15 minutes. I can't believe how great it looks. Only those who knew it was there can see it. Thanks for a great job!!

Tommy is great he really knows his business. I had a a huge rock crack my windshield. And then the…read moresnow made it migrate across the windshield. I called Mr. Glass and they were able to start the process from the first moment I gave him my cars info. He said he'd have the windshield in an hour. I went to them to change the window. It took under two hours and I was done. They would've come to me but because of snow I thought it was better to bring it to them. It worked out great. They have a comfortable waiting room and Kim is great. She's knowledgeable and personable and fun to talk with. They took my insurance so I had no charge. I would recommend them for all your glass and mirror needs. They do glass shower doors too.

Benson was amazing. He responded immediately and scheduled a visit the next day. He had to order…read morethe glass which took one week and he installed it the day the glass arrived. The job was meticulous and done perfectly at a very competitive price. I will most certainly call him if I have any other needs with respect to my windows. I will also recommend him to anyone I know who has to replace a window. Great job, Benson!

Very good service. Honest, reliable, very reasonable, a job well done. I already referred them to…read morefriends.

Look no further. I would and have recommended Danny, Chris and the Royal team to everyone. We just…read moremoved into the area and we had a couple of doors that were in rough shape. Not knowing many of the local contractors. My first calls were to the well-known window and door vendors (Anderson and Pella). After getting their prices back, we had to reassess the scope of the project since we would not be able to afford to do all of the doors at once. We did some more research and I came across Royal Doors and Windows. They had a lot of five star reviews which made me skeptical. I called and Danny was at my house in a few days. He took very precise measurements and photos. He even came back because he wanted to double check something that he didnt get a perfect picture of. The meeting in his office was excellent. He was able to walk us through our options, the costs and details. Moreover, he was able to show us the actual doors and how they would look on our house using his pictures and big screen in his office. It made the process extremely easy. When the big day came, the install team was just as Danny had promised. Chris and his partner we quick, efficient, and neat. They replaced three large doors and a window over a two day period. They were so quiet doing it, I was able to work from home in the next room. The doors came out great and we couldnt be happier. And the best part their price was 40% lower than the original quotes we got so we were able to complete the entire project in one shot. Thank you Danny. We will be calling you for our next project.

They know your address and they know how to use it. After they refused to respond to my requests to…read morerepair the holes they created on the seams between the doorframe and door THEY installed and sending me a door that was not the color they promised, I showed up at their showroom. When they asked why I was there I told them why. The salesperson was upset because his current victims/customers were there and overheard. He showed up at my house to do his best to embarrass me. From my driveway, he started to yell at me that I cost him business. This time I have a ring doorbell to catch his unprofessional possibly steroid induced behavior. He cost himself business by being a liar. The owner came by my house after this fiasco and offered me paint so I could paint my door the BLACK color that I initially ordered. He had the gall to say that the espresso/black color went better with my house anyway. My house was under renovation so he proved my point-I'm not trying to match the current color. I'm matching what it will be. Lastly, the fancy keypad doorknob they sold me was not installed correctly because the door would not close!!! They came back to fix it to loosen the screws to accommodate the misalignment. I wasted over $10000 on this poor excuse of a business. RUN. It is not worth it to do business with this company. They also need promised satisfaction guaranteed but they don't mean the customer-they are only concerned with themselves. THEY ARE A SCAM.

It's disconcerting to have someone come in, look all around your house, not take any notes, leave…read moreand then not follow-up in any way. I do not recommend them. I've been trying to get an estimate for the repair of almost all windows in the house for over 2 months. Robert reviewed the windows on Tuesday, Feb 20 and it is now May 6. I'm still waiting for the estimate for, let alone scheduling of, the work. Many text messages (they *do not* answer their phone - it goes straight to voicemail, telling you to text them) later, they've stopped even replying to text messages. Pretty sure this business is closed. Notice how the reviews are from 2021.

We had our old and drafty front Bay window replaced and it looks better than ever…read more Rob arrived exactly on time when he provided an estimate. And Rob and his work crew arrived on time the day of install. His workers Henry and Manny did an expert install and were neat, polite and professional. They did an excellent job on all the interior trim, and cleaned up perfectly when they were done. He also saved us $$$ performing repairs on 5 casement windows that I thought needed replacement. I highly recommend Quality for any window replacement or repair. Shop local, Avoid Big Box. .

We just had our window done and the experience was great. Fast and clean. Very happy with the job…read more Highly recommend

After several attempts, they sent one individual who provided a quote, but I never heard from him…read moreagain. I reached out to no avail. I finally got through to them, but another sales guy came out and gave me an even more expensive quote. And then they claimed they made a mistake and increased the price again!

A&J Window repair is one window repair company that you MUST use if you need window repairs. I…read morelive at 650 Victory Blvd in Staten Island. I moved into my apartment in April of 2017. My breakfast room window, which is next to the fire escape, has been broken since the day I moved into the apartment. The super tried to fix it over the 6 years that I've lived here; however, it remained broken and dangerous. Fortunately, Altin and Egli, who are employed by A&J, came today and fixed my window. They even went throughout the apartment, checking all of the other windows to make sure there were no other issues. Altin and Egli were kind, respectful, professional and efficient. Their boss, Reggie, who owns A&J called to check to make sure I was satisfied. A&J Window Repair is EXCELLENT. A must for anyone who has window repair issues. Dr. Ramona Brockett

I GAVE THEM MULTIPLE CHANCES. BIG MISTAKE…read more I normally give small businesses a lot of grace. In this case, I gave far too much. **5/9/26: UPDATE - SEE SCREENSHOT OF ILONA GUMENYUK'S 5/8/26 EMAIL CONFIRMING REGGIE ARRIVING TO DISTRIBUTE REFUNDS AND REPLACE MY SCREENS -- NONE OF WHICH HAPPENED. AND NOT A WORD FROM ANYONE.** I hired Reggie Villa / A&J Window and Glass to create custom window screens and a balcony screen solution for my apartment. Based on my recommendation, two neighbors also hired him and paid deposits as well. What followed was weeks of missed appointments, repeated promises to "check with the factory and call me back within the hour," long stretches of no communication, repeated promises that things would be ready "next week," and eventually requests for refunds that never materialized. As delays continued, Ilona Gumenyuk repeatedly communicated on the company's behalf regarding scheduling, refunds, and assurances that replacement materials and payments were forthcoming. When Reggie finally arrived to install my window screens, he showed up hours late with screens that were several inches too short and did not fit properly (see photo). Instead of acknowledging the issue, he attempted to explain the large visible gaps as intentional. One screen had to literally be hammered into place. Even after this, I still allowed myself to believe repeated assurances that properly fitted replacement screens and refunds were finally coming. They weren't. Since then, the two neighbors I referred have filed complaints with the Office of the New York State Attorney General Consumer Frauds Bureau, the Better Business Bureau, and local law enforcement. It is also worth noting that the company's Google Business Profile now appears as "Permanently Closed," despite the company continuing to communicate with customers and schedule supposed future work. As a result, customers can no longer post new Google reviews. I strongly encourage anyone considering this company to read the prior detailed negative reviews carefully. I wish I had.