Overall, the design work and recommendations I received were satisfactory, and Rachel was professional throughout the project. I appreciated several of the concepts and selections she provided for my home, particularly the office ideas and décor recommendations.
My primary concern was with billing and communication regarding time spent on the project. The final billed hours ended up significantly higher than I expected relative to the scope of the completed work, and I was not informed during the process that the project was materially exceeding the original estimated time.
I also would have preferred the opportunity to review the contract in advance before the initial in-home meeting.
I don't believe the experience was terrible, but I do think future clients should closely monitor billed hours, ask for regular updates throughout the project, and carefully review the agreement terms before getting started. read more