Appalling customer service by this well known company, because they know their going out of…read morebusiness they have no concern with appropriate customer service. I ordered some shoes for delivery and they arrived damaged, tried to contact them but no chance, no number to call just an email address, contacted them on 23 April and to date (12th June) I have had no reply, iv chased it 2 times already. Almost 7 weeks being ignored, what a disgrace of a company please beware this once decent well loved company are now a bunch of scamming cowboys

Of all the department stores in Milton Keynes, for me this one is the worst!…read more I really hate it. It's not the products, it's the attitude here, and the lack of consideration for anyone who is not walking along without any encumbrances. This store is laid out so badly in places that it's inaccessible to anyone in a wheelchair, or with a pushchair, and in some places it's so bad that if you even have a bag that you're carrying you'll have difficulties accessing things. The section by the main entrance isn't too bad, it's where all the concession stands are, and they're fairly easy to access and there's space around each one which is fine. It's when you go deeper into the store that the problem starts. The display units are shoved so closely together that it becomes impossible to get between half of them, and the staff here don't seem to care and aren't interested in helping either.

West One is situated in the newer part of the Milton Keynes shopping centre- Midsummers Place and…read moreit is one of my favourite shops in the whole centre. It is a good sized clothes shop that sells really lovely fashionable women's clothes and I always think that they look really classy too. The shop looks like it will be expensive as it has an expensive look to it, but really the clothes are not too dear at all. They are a bit more expensive than places like New Look, but on the whole I think the clothes are good quality and affordable. The store has a really nice layout to it and the clothes are often displayed in a colour coded fashion so if you are looking for a red top, all the red tops would be in one place. It gives the store a great look to it and is easy for customers to find what they are looking for. There are plenty of changing rooms and the staff are helpful in this store too.

West One is another one of my all time favourite stores to shop at, especially if I am looking for…read moresome more types of trousers or the other stores I am shopping in do not have what I want. This store I believe is good value for money, yes it does sometimes seem a little pricey like a pair of black trousers will cost you £30 but then they do last a long time, so its values for money. The store is pretty big inside and has plenty of room if there is a sudden rush of customers, there are also plenty of changing rooms and someone is always manning them so there is help there if you need it. They sell dresses, trousers, smart tops, casual tops, skirts, shoes and accessories.

i used to really like this store but then one day i went in and there was nothing there that i…read moreliked and it is just a tad bit expensive. It also didnt help that sometimes the staff were just so bitchy giving everyone evil looks ect that it just put me off from going in there ever again. Sometimes they have nice clothes but the staff need to just do their job/

I really like this shop; the clothes are nice and the staff are friendly and helpful.read more

Kookai is a fashion shop I used to love when I was in school, everyone wanted a kookai bag. I did…read moreeventually purchase one at a price but it lasted for quite a long time until I think I just one day threw it away or gave it away infact I cant remember where it went. This is a very fashionable shop but I think the reason I do not shop here as much anymore is because the items of clothing to me seem a little over priced for what it is you are buying. The shop is big in size with minimal clothing on the shop floor but that keeps the store clean and everything has its place. When I used to visit the store the sales assistants seemed unfriendly and more likely to be talking about you rather than helping you, I think this also put me off of the store as it wasn't a good atmosphere and you would want to get out as quickly as possible.

Wallis is a shop that I used to work outside of when I worked on a stall, the store is very bright…read morebeing very well lit, the whole store is set out very nicely there seems to be plenty of space to walk around the shop comfortably without knocking into people. The store is always very clean and tidy and the manikins are always very well dressed, I used to watch the staff dressing the windows when I was working and it wasn't busy, a lot of effort goes into the window dressing. The age range of this store seems to be late 20's and upwards, not that there is an age range but the people I would see going in and out of the store seemed to be around these ages and the clothes suit these age ranges, you wouldn't see your local chav's going in there to buy clothes for themselves. Seems like quite a posh store.

This is located underneath Top shop in the new part of the city Centre (midsummer place). There is…read morereasonable parking nearby and it is easy to get to. They sell a wide range of women's clothes and compared to the Topshop above I would say that it is aimed to slightly younger girls/ladies and their clothes are certainly more 'dressey'. Everything is reasonably priced to quite expensive, but I have never had anything of bad wuality from there. Staff are nice and helpful and it is nice to be able to wander into topshop with your shopping. Worth a visit.

The shelves are ALWAYS overstocked in this store and as well as this, they are always close…read moretogether. If you have a double pushchair, you might as well forget browsing around this store. If i find an item i like, i find it impossible to find my size. It seems that the staff have been told by their managers that NOTHING can be put in the stock room, so it is ALL crammed out. Looking for a particular size is HARD because you can barely move the items without throwing them on the floor first. I fail to understand why a store would possibly need 12 size 8's out on the shop floor at one time. What happened to stock rotation and replenishment? There is a bell on the desk to make yourself known when you are waiting and there is nobody at the till. When i worked in retail, you would NEVER leave the till unattended. Big fail. One time i was stood at the till for a while longer than expected, and people behind be began to put their items down and leave. I had rung the bell several times, and a member of staff looked at me as if i was asking the world just to be served. I only shop in this store if there is something i really, really want. Its not a pleasurable experience for me.

Punky fish has been around for about a year and when I first saw it I thought nah that doesn't look…read morelike my style. Its only when my sister who was at uni at the time came home and I said oh I really like your top, where did you get that from to which she replied Punky fish, yes I was shocked. The top was lovely so I decided to go and investigate the shop further. To my surprise it isn't all punky they have some nice girly tops in there ranging from about £12 the last time I went in there. The décor is also very funky and I really like it. The changing rooms are a bit dodgy, there are only two so you can imagine the queues when its busy and also the curtain is made from a red material which you can actually see through. They sell clothes and accessories such as belts, hats, purses and badges. The staff are very friendly.

My daughter loves this store and I must admit if I wasnt so spread around the hips as they say…read moreunlike my tiny youth, I would still now want to wear clothes from this shop. The bullet belts and funky bags are brill too. Only thing is my daughter is hitting me in the purse, but look out for their sales, bargains.

Visited this store today as I regularly do to buy a few new items for payday although felt violated…read moreafter visiting the in store fitting rooms. I took a few items over to the fitting rooms where 2 girls were chatting before handing me the card for me to head down to a room. All the rooms I passed were full of other peoples clothes that had been left, which is common in the store so I just entered and went along with my day. Shortly after entering the room someone started making remarks about using that room and demanded I leave (at that point I was in my bra as was about to try on a top so felt a bit uncomfortable) to which I apologised saying the room was taken. I could hear a few murmurs although couldn't make out what they were saying before the curtain was opened on me and this girl demanded I give her "her stuff" back (new look items that were just in the room) to which I through my top on as quick as I physically could, picked up my stuff and went to leave. The 2 staff stopped me saying I needed to return the items and card which I usually would but felt I needed to just get out of there after what happened. I told them I just got kicked out of the fitting room before getting called back and scolded at for not returning the items with nothing mentioned of the girl harassing me outside the changing room then opening the curtain to get me to leave. Staff sided with that girl who had violated my personal privacy and covered their name tags as I asked if I could leave before one of them eventually left her colleague to go retrieve the items. Personally, if you have any sense of dignity then stay clear of this New Look. Staff are generally rude and not caring in the slightest.

This is one of the larger clothing stores in the MK Centre mall at Milton Keynes. Split into multi…read morelevels across two floors the shop sells mainly womens and young girls' fashion clothing and accessories including shoes. Elevator access is available for moving between floors and there is also a lift for disabled customers. The store is vast with lots of space between the clothing stands so it does not become crowded. The sale points are also roomy with several tills available to queue at. The staff are always manning this area so there is never any wait. The staff are helpful and quick to serve. They fold clothes neatly into a bag before passing it to you. The prices in this New Look are quite reasonable. There is often sales and promotions on with a large sector of clothing reduced. An excellent central location in the mall it is definately worth a visit.

I am not a make up buyer. I wear it only rarely myself, and haven't the faintest clue about how all…read morethe shading and colouring and stuff works. But Mum wanted make-up for her birthday - a very SPECIFIC make-up - and the younger sister does not drive, so I was sent off to House of Fraser. Entering, it looked very formidable. Lots and lots of stands, all selling different brands. I wandered, feeling rather intimidated, until I finally plucked up the courage to ask someone wear almost makeup was. They weren't sure, and a quick consult took place before she directed me towards the Clinique stall. The lady at the Clinique stall was nothing less than wonderful with my inept flailings. Different products were explained, and when all I could remember about shades was that a 3 and an 8 might have been involved, she patiently did a Well, is your mum's skin darker than yours? Darker than mine? until we had the right stuff. Thank you, Clinique lady, for being patient when you likely wanted to strangle me. I ended up with three make up items for £44. That would have been a price to whimper at, except they were doing an offer which meant I also got a huge bag of samples (really, HUGE) and some body lotion and hand stuff. That is, apparently, why the younger sister ordered me to go - they do do good free gifts. I can't say I'd go again for ME, because it looked far too girly a shop, but for gifts certainly, and the customer service in there was absolutely great.

Midsummer place shopping centre extends the centre:MK and offers a new variety of shops. This…read morehouses the more expensive brands as well as some cheaper shops, such as H&M and Sports World. It is technically outside but there is a cover over it and it is very warm once you get inside - but it can be a shock from the centre:MK. There are a number of cafes here also and a couple of places to eat all reasonably priced. It is a nice addition and if you are in the centre:MK is it worth walking that bit extra around here.