If I could give zero stars, I would without hesitation. This was an absolute joke of a service.
We ordered at 8:47pm on New Year's Eve, fully aware it would be busy and prepared to wait. We were told the delivery time would be around an hour, which was fair. What followed was completely unacceptable.
By 10:10pm, our food still hadn't arrived. When we called, we were told it wasn't even cooked yet and that it would be another 30 minutes. We even offered to collect the order ourselves, but were told this wouldn't change the wait time, which says everything.
By 11:00pm, there was still no food. We called again and were told they were waiting for a driver and that our food was just sitting there getting cold.
The order finally arrived at 11:30pm -- 3.5 hours after ordering -- and, unsurprisingly, it was stone cold.
Being busy is not an excuse for misleading customers, terrible communication, and delivering inedible food. Completely ruined our New Year's Eve. Avoid. read more