Absolutely shocking service - I wouldn't even give 1 star if I had the choice.
I had a tyre replaced here after a puncture, and from the start the experience was poor. The tyre they fitted was not like-for-like with the rest of my tyres (which were all Michelin), and this caused ongoing issues with my car, including the tyre pressure warning light staying on.
When I returned to raise the issue, instead of helping, the so-called manager Adam was extremely rude, dismissive, and outright obnoxious. His attitude was completely unprofessional. Unfortunately, it didn't stop there - the Operations Manager Tom was just as rude and unhelpful. There was no accountability taken at all.
In the end, I had to go to Kia, who confirmed that the tyre should have been matched correctly in the first place. Once this was corrected, the issue was resolved - something Malvern Tyres should have known from the beginning.
To make matters worse, I was informed that due to the way Malvern staff spoke to a Kia manager, they have now lost their tyre contract with Kia. That says everything about how this company operates.
Poor workmanship, worse customer service, and a complete lack of professionalism. I would strongly advise avoiding. read more