I have never written a negative review before, but after months of frustration, I feel compelled to share my experience with Making Awesome Smiles of Royal Palm Beach.
I scheduled an emergency appointment for a painful tooth and specifically requested Dr. Thomas. When I arrived on April 13, 2026, I was unexpectedly seen by Dr. Perkins and only then learned Dr. Thomas was on sabbatical. No one informed me before my appointment.
Dr. Perkins diagnosed a root canal and porcelain onlay. The staff strongly encouraged me to have the root canal performed that day by Dr. Diaz, assuring me he was the "best." Trusting their recommendation, I paid in advance.
During the procedure, Dr. Diaz was interrupted multiple times by staff asking questions, causing repeated stops while I was already anxious about my first root canal. After several hours, he said the tooth was heavily calcified, placed a temporary filling, and scheduled me to return on April 22. I was given no written post-treatment instructions.
When I arrived for my follow-up, I was told I wasn't on the schedule despite making the appointment before leaving the office. I had to leave and return later that afternoon. During that visit, treatment began again but was stopped when Dr. Diaz determined the case was too complicated and referred me to an endodontist.
Dr. Castillo at Wave Endodontics successfully completed the root canal in a single visit on April 28 after I had already endured two unsuccessful attempts.
On May 18, I returned to Making Awesome Smiles for my crown and onlay. During the fitting appointment, a dental assistant sprayed cold air on the treated tooth. When I reacted in pain, she laughed and asked why I was scared. I explained that it was painful and asked if that was normal. She said she would ask the doctor. Dr. Diaz repeated the same cold-air test. When he asked why I had reacted, I again explained that it was painful. He then administered a local anesthetic and began placing the crown and onlay. However, neither restoration fit properly. When I asked why they did not fit and why I would have to repeat the procedure, I was told, "Your gums were bleeding last time, so that's why the impression didn't take." As a result, I had to undergo another set of impressions.
The refund process was equally frustrating. Since the office could not complete the root canal I had already paid for, I requested a refund on April 22 and was told it would be processed within 72 hours. It never was. For weeks I repeatedly contacted the office, received different explanations, and struggled to reach management. When I finally spoke with the office manager on May 20, nearly a month later, I was told upper management had to approve the refund which is not what I was told. Meanwhile, I had already paid both Making Awesome Smiles and the specialist who ultimately completed the root canal. Making Awesome Smiles continues sending me invoices demanding additional payment.
Dr. Diaz also recommended extensive additional dental work, including wisdom tooth removal, replacement of multiple fillings, replacement of my silver fillings, and braces. After seeking a second opinion from another dentist, I was told those treatments were not necessary at this time. I was informed that my fillings were not failing, my wisdom teeth were not an urgent concern, and much of the recommended treatment could be deferred.
From my emergency visit through my follow-up appointments, nearly every step involved communication failures, scheduling errors, unsuccessful treatment, billing problems, or unnecessary delays. Between the lack of communication, repeated interruptions during treatment, an incomplete root canal requiring referral, unprofessional staff interactions, poorly fitting restorations, refund and billing issues, and treatment recommendations later contradicted by another dentist, this was one of the most frustrating healthcare experiences I have ever had.
I cannot recommend Making Awesome Smiles of Royal Palm Beach. My family and I will be seeking dental care elsewhere moving forward. read more
