Needing a tow is never good. That's why I appreciate the Fellas that were dispatched from Majestic Towing. They were very polite and knowledgeable. Thanks for the help. "From the puzzled person, With the detached tire" read more

If I could give 1 star I would. This is absolutely the worst towing experience I ever had. John was very unprofessional over the phone. He yelled at me several times and refused to escalate my concerns to manager/owner. read more

The owner is a nasty man. He would not allow us to pick up our car on Saturday after it was towed on a Friday. We had to pick up our on Monday and storage fees were added. When I went to pick up the car, the owner yelled at me when I questioned some fees. He told me "fuck you" multiple times and called me a "bitch," "an old bitch" and an "old white bitch" multiple times. I am white and he is not. The owner said I was nasty and disrespectful and tried pocket $12 change claiming he did not have the change. He also kept repeating to call the police despite the fact he was the one out of control. Unfortunately this company, Majestic Towing, Transport & Recovery - Official Police Towing, is used by local police stations. I don't think he should be allowed to be on the list given the sexist and racist language he used and because unprofessional. read more

No stars isn;'t an option, but that's how I would rate Majestic Towing. My daughter had an accident 11/6, because it was a county road the car had to be towed. The owner (Bill) was incredibly rude and hostile to my wife when we retrieved the car. He threatened to call the cops on her (for questioning the towing charges). He was verbally abusive and threatening. If you have a choice, take your business elsewhere! read more

I had a positive experience from Majestic Towing this past week. My car needed a tow to be fixed at the dealership. Naaron was very kind on the phone when he let me know he would be close by. I was so worried he wouldn't give me a ride to the dealers due to the covid restrictions. However I really needed a ride being that uber is Uber-expensive. It would have cost me $40 just to get to the dealership. I had my mask and asked him if he would be able to. He said sure it would be fine. He wore his mask as well. The whole time he was very kind and friendly. Thank you again, Naaron!! read more

The only reason I gave it one star was because I had to in order to write my review The WORST service Ever! Used them through my insurance plan. The Driver was rude, complained about his job and how he doesn't get paid enough to be bothered with the problem. also he wanted to tow the car back to his location but we didn't want him to fix it , we Wanted it towed back home. (The steering column locked up he claimed he had to dispatch another tow truck. ) Meanwhile he leaves my 81 yr old mother stranded while they wait over 2 hours and then to get a text that they wouldn't be able to come until the next day!! WTH??!!! My brother had to rescue her. Needless to say my insurance company got an earful about the awful service we received too. Do yourself a favor and don't use their towing service !!! read more

Had a great experience with our driver. Helped us out and had a fast response. Wasn't expecting to make memories with our driver but it happened! read more

Okay, I may be a bit biased because I've only had to use a towing company once before, and my friend used her AAA service for that instance, so I had to do no work. With that being said... I called a few places this morning and asked what the cost would be for a tow from Dunellen to Warren Twp. (Five miles, if that!): $125 was mostly the answer I received. I called my insurance company and they dispatched Majestic (with a much lower cost--I don't have roadside assistance on my policy, I paid out of pocket), quoting me an hour eta. They arrived 51 minutes later and the guy was so nice! Maybe I had better luck because it's the middle of the week and not the weekend, but I have nothing but good things to say about them. Yes, the dispatcher can be impatient, but the actual guys coming to help you are nice and helpful, and that's what really matters--feeling comfortable when you're in a sucky situation. read more

I'd give it negative stars if I could but had to give 1 star to write a review. My car was towed by this company. So called them to find out how i can get it back and what would be the charges. I was told there are "two ways" I could do that. I can either have the insurance company tow it back to my residence or I can pay $250 on-site and pick it up next morning and submit bill to my insurance later for reimbursement. I call them in the morning, and I'm told I can pick up car by 11:30. Few minutes later, I get another call from the owner saying the car cannot be released because it has been damaged and that only way I can get it back is by having my insurance company tow it for me. I asked why was I not informed of this before, and was told by the owner "that's how it is, sometimes you have to pay for things that happen in life". To be clear, I NEVER SAID I DONT WANT TO PAY. I requested a written statement saying that the car is not in drivable condition, I was told "we don't have that here, we don't give anything in writing, you can call the cops if you want but you're not getting your car back unless you have it towed". The most incompetent and arrogant business owner I've ever seen in my life. This is not the way to talk to anyone. So first, do your homework before you start quoting prices and telling customers they can pick their vehicle and then telling them few hours later "oh! I cannot release the car because it is damaged". FIGURE OUT AND ASSESS THE CONDITION OF THE VEHICLE BEFORE GIVING FALSE IMPRESSION OF WHAT THE SITUATION IS. read more

Worse tow trucking ever ! Police had my car towed and I called to get the address so I would be there first thing in the morning and the guy hung up the phone and said call back during business hours. I'm not giving you the address. I ended up finding the address on-line, but you can tell they are looking to accumulate storage fees read more

We had to have my son's car towed after it broke down. We had the great fortune to get William @Majestic Towing, through our roadside service. What a great guy. He was able to start the car and then followed us to our service station because he was concerned that the car might shut off,which it did. He was able to start it again and got us to the service station safe and sound. Thank you!! I highly recommend Majestic and especially William!! read more

Worst company ever. Find someone else. Very rude on the phone. You really don't need this aggravation. Trust me.

My car caught 2 flat tires because I hit a hard pot hole I was on 287 and I called majestic towing really nice lady answered the phone and I told her I needed a tow and she said ok no problem the eta was 30 but the driver showed up in 15 mins I was amazed! This is a towing company I would use again if I had to amazing service!!!!! read more

I was traveling through NJ and broke down in my 2008 Mercedes I gave this local shop a shot to tow me in and repair my car as I didn't know where else to go. They quickly diagnosed the car gave me all my options and even offered to rig it up free of charge just to get me home. Bottom line, the experience was fantastic and I wish they were closer. I will even consider driving there for my next service from Long Island. I also referred my cousin who I went to visit and he couldn't be more happier. read more

Majestic towing is the worst towing company EVER! The owner was tremendously rude, had zero customer service and is a lier. You would think the owner would have more pride and conduct himself in a more reasonable manner since he's serving and dealing with the public, Wrong! I recommend a customer using anyone but them for your towing and recovery needs. 2.5 stars out of 5 I'm seeing is extremely generous. This company isn't worth the stress, trust me! Clearly if u read all the feedback about this company there is a common theme! Smh! read more

They were dispatched through my insurance company, came an hour after they were supposed to and then claimed they had an emergency and left. They said they would come back shortly, never did. When I called back, they were unprofessional and hung up. I had to request another company through my insurance. They had me waiting 3 hours. read more

Not helpful AT ALL!!!! Horrible!!!!!!!!! Needs phone manners...."oh no we're not going out there" then what the hell are you in business for? read more

If I could give zero stars, I would. They were dispatched via my insurance company at 11:30 am. The time is now 4:03pm and no one knows where my car is. The dispatcher was a nasty human on the phone. I would have rather pushed my car myself than call these clowns for help. Terrible read more

My car broke down and my insurance called them. They never show up and make up excuse when my insurance called them back. Said security didn't let them in, but there is no security or gate. Then have the ball to said they'll be there in 30 mins. still didn't show up. Worst tow service ever. read more