I came to my rating as an average of the two scores for sales and service. Sales is always five…read morestar; however, service department always underwhelms me. I've sent trucks in for repair that came back broken. When I look at the ticket, it says that they were unable to verify the issue. Unable to verify that the ignition was broken? Really? I didn't have any problem verifying that it was still broken when I picked up the truck. When I took the truck back, I asked the service adviser what the issue with the broken part was only to be palmed off on the cashier to explain to me what the service department did to fix my truck. Really? The service department isn't all underwhelming. The last two times I took my truck in for a repair, I was directed through the Fast Lane. Honestly, I felt relieved that I wouldn't have to go through their standard service advisers because I didn't think I could make another pass through there and maintain my sanity. The service staff in the Fast Lane are always very friendly and very interested in ensuring that I get my truck repaired correctly every time. They're also very good about keeping me informed about what's happening with my truck, which I sincerely appreciate. I'm fine with whatever they must do to repair my truck as long as they fix it and I don't have to make two or three trips back, but the communication with the dealership is always very nice because it allows me to plan more appropriately when the repair is complete. Honestly, the Fast Lane is the only reason I still use Reynolds Ford service. Were it not for them, I'd most likely find another dealer to service my truck while it's under warranty.

I Came for a diagnostic, didn't receive a call back in two days, call up to find out the diagnostic…read morestill hasn't been ran, pick up my vehicle but now with a disconnected radio and drained battery(both issues that weren't there prior). Service manager Tim said the techs "have no clue what happened." Go figure, wouldn't take any vehicle I own or company owns here. Extremely untrustworthy! Shows why this isn't a 5 star Ford....

we have a long history with Johnson's of Kingfisher. we have purchased several vehicles and 2…read moretrailers from them and Jeff and Mickey have gone the extra mile to see that we are taken care of.

I bought 5 brand new vehicles in my 31 years of life, and this dealership was the best I have ever…read morebeen too!!! I figured small town would be more of a rip-off but it was total opposite!!! Mickey was super nice and got us exactly what we wanted/ needed!! He was not trying to push anything on us! Everyone was soo friendly and we were in and out! We will definitely come back here when we need a new Ram but hopefully that's not anytime soon lol :) I highly recommend them if your looking for a Jeep , Ram, Chrysler, or Dodge!

I needed a new battery. Shelby's advised me that I needed a new solenoid. He robbed me and I do not…read morerecommend this shop.

Shelby's was absolutely priceless with their service and quality!…read moreNice folks too! They have my continued business whenever I need anything done!

I had a great experience working with Jeremy at the Mercedes dealership. From the very beginning,…read morehe was professional, knowledgeable, and genuinely helpful throughout the entire process. I went through the full experience, including a credit check and test drive, and at every step Jeremy made sure I had all the information I needed to make an informed decision. He was thorough in presenting multiple options and took the time to answer all my questions without ever making me feel pressured. His follow-up and follow-through were excellent timely, respectful, and consistent, which really stood out. Although I ultimately decided not to move forward with the purchase due to personal circumstances, my decision had nothing to do with the service I received. The entire team at this location was impressive, and it's clear they prioritize customer care. When I'm ready to purchase a Mercedes in the future, this will be my first and only stop and I will definitely be requesting Jeremy. Highly recommend working with him if you're in the market.

Just went to Jackie Cooper BMW for my service and windshield replacement. Everything went great…read moreand my service advisor Maycie was awesome!!

I took my car to K&C for our first visit in a long time after our new car warranty had expired. I…read moretalked with the new owner, Homer Patterson, who worked for K&C for 15 years before taking the business over a few years ago. I was pleased to discover that Homer has that same honest approach to service that Kelly and Charlie had. He looked at my car and we then had an honest and straight-forward conversation about what he found. The fix was going to be a complex one and rather than forging ahead with what could have been a profitable bill for him, he encouraged me to take the car to the dealer since they would have more experience with this particular issue. Even more surprising was how he didn't charge me for the time he spent evaluating the vehicle! It was so refreshing to have that kind of honest and straight-forward feedback! Kudos, Homer!

Very courteous! Experienced and Knowledgeable. I have been taking various vehicles here for over…read more10 years Pontiac, Chevy, and my current Subaru. I have always been pleased with their efficiency when diagnosing the issue and completing the repair. His repair rates are always good due to his ability to diagnose the problem quickly and correctly. Great for maintaining your car with oil changes too. He stands behind his work. Call Homer. He will take good care of you!

These guys love cars and appreciate customers who take good care of their vehicles. Great service,…read morefair prices.

I've been taking my truck here for years. These guys will do a great job, and only do the job that…read moreactually needs to be done. Recently firestone told me I had 1200 dollars worth of work to do with my ball joints and wheel bearings. Took it to Larue's and got everything in tip top shape for $525. Honest guys, on time, right every time.

Micheal and Alexis are great! always upfront on all things and don't try to oversell any extras…read more I take my vehicles for regular maintenance and have had to have a few major repairs. Total confidence in the job that is being done and highly recommended Dwain's for all your automotive routine maintenance and major repairs!

They are very good at diagnostic testing to find the issue before recommending the repair. I had…read moretaken my car to a different, reputable service shop and they did not find the problem. They are also very friendly people.

Phen has been working on my 1988 635 Csi since shortly after the factory warranty ran out. I would…read morenot go anywhere else. That should tell you everything you need to know... Erv

I was told by a dealership that our BMW x6 was in need of quite a few repairs. Took it to Penn and…read morethey did the two that were truly needed and charged less than half of what the dealership said it would cost! I'm taking it back to them this week for to look at another issue.