Very disappointing customer service and poor organization - Munich
This review concerns my experience with MaidEasy in Munich, Germany.
After several months as a customer, I ended my service with MaidEasy. The deciding factor was not the actual cleaning service, but what I consider to be the company's extremely poor organization and communication.
During my time as a customer, I repeatedly experienced problems:
A cleaner I had originally selected was later replaced by another person without any prior consultation.
Some of the possible appointment dates I had explicitly provided were not taken into account.
Instead, an appointment was scheduled that I had never offered.
MaidEasy subsequently confirmed to me in writing that this appointment was the result of an "incorrect assignment in our system."
Despite this, the exact same appointment continued to appear as a confirmed appointment in my customer account several days later.
Detailed and specific questions in my emails were repeatedly left unanswered or only partially answered.
Even after my contact person changed, important questions remained unanswered.
The final reason for my cancellation, however, was my experience with their telephone service.
On 17 August 2026, I called MaidEasy six times within a short period of time. During several of these calls, the call was answered and immediately disconnected without any conversation taking place. During another call, someone said "Good day" and then immediately hung up as well.
I cannot and do not want to speculate about the reasons for this. However, as a customer, I consider such behaviour completely unacceptable.
What is particularly disappointing to me is that many of these difficulties could have been avoided. I always explained my concerns and questions in detail in writing and repeatedly asked for specific answers. Nevertheless, I repeatedly had to follow up and check whether appointments and arrangements had actually been recorded correctly.
After these experiences, I lost confidence in the company's organization and customer service and cancelled my service.
My personal assessment: The actual cleaning service was not the main problem. The problems were organization, appointment management, communication and customer service. read more
