We recently had a terrible customer experience with Magnetiks. I noticed a bad review about them here (and should have listened!!!) and Wesley justified it, then it looks like he got some people to go on here and give a raving reviews of his company (from San Fransisco??) within days of each other right after I asked about it. Hmmm...
On January 26, 2022, we entered into an agreement to have our website and backend (CRM) built with a 90-day turnaround. This turned into a more than 365 day debacle, which we were finally able to terminate around March of 2023 with the CRM still not built to our specifications. AND they are STILL sending us invoices for payment! This company, while boasting about their "incredible results" with SEO, has no business building a website and backend of the magnitude we needed. Once they realized the expertise needed for this endeavor, they should have been transparent with us. Instead, they continued to attempt to build a site that was out of their realm of expertise. We now have a true coder who is fixing all of their mess-ups and it is costing a pretty penny! It was so very frustrating to ask to meet or speak with their coder and be told nothing. At one point I attempted to contact their coder and was told that "I am not allowed to talk to any of their employees without permission!". This led me to question if they even had a coder in-house. At one point, during an extremely stressful time when an issue needed immediate attention, Elizabeth stated that their coder "was on vacation" when I asked if the issue would be fixed that day. When I questioned this, she continued with "on vacation meaning, he has an emergency and had to go out of town". Ummmm, what???? Why would you say he's on vacation?? This continued "professionalism" of Elizabeth (the wife) was just horrendous. I felt bullied by her many times during this experience. At one point I was emailing Wesley (the owner) and Elizabeth sent me this message, "So let me ask. Is this a text message between you and wesley. It was made clear no text messaging or emails yet you are texting. So how would you like me to address this melynda. Clearly you cannot follow instructions Lori is not on your project and is being removed. All of our employees on your project have been removed because you couldn't follow instructions
Have a Blessed Day,"
I mean, really? Is this how one should treat their client? I hope this company realizes the mistakes they are making with clients and work to be more honest and trustworthy! Integrity is a thing! Do better Magnetiks!!!!! read more