wont do any refund at all for any device or item. coil, battery, wrap, device, tank, gasket, glass replacement, liquid, NOTHING. after having faulty products not returned before with receipt in-hand (better hope you got a manufacturers warranty), today i was told about the no-refund policy in the goofiest way. i walk in and immediately ask for just a single smok rpm1 pod, easy enough i think as theres 5 of them in stock, but the woman at the register wants to know what device its for so whatever, i tell her its for my nord 4 that i had to order online because they wont sell the device itself, only the coils for it that i dont* use, and the pods themselves. then she gets confused and starts to argue that it wont fit, when i know it will because the nord 4 came with an RPM1 AND TWO pod in the box when i received it the day before, and i had done research before coming anyway to be really super duper sure. after all the fuss of convincing her that itll fit and i know what im on about then she says it; "well good, because since YOU picked it out, you arent allowed to return it" now if i had heard this a couple years ago i would have laughed and thought it was just a bad joke in bad taste, but its not just that, its true, and they seem to think its because the customer *decided to make a purchase* that they arent allowed to return a product, faulty or not. business practice like this is disgusting, disrespectful and should be downright illegal. sometimes the staff is wrong, and they will NEVER correct their mistakes if they sell you something your unhappy with, WHATEVER the reason may be. DO NO LEAVE THIS STORE UNLESS YOU KNOW YOU HAVE WHAT YOU NEED AND YOUVE TESTED IT WORKS. read more

0 stars! I bought a mod from this place and had trouble with it charging. I went in and the worker forced the charger in so I took it with me to charge. He for some unknown reason switched the mouth piece/tank. I was unaware of him doing that. I left with it and charged it. I went to test it and the flavor was nasty, juice popped in my mouth and my throat started burning. I looked and the juice was blue so I immediately knew it was not my clear banana juice I use. I went all the way back to the store. The worker Said he would have to call the owner. He called the owner and explained he left a test tank in mine And admitted fault. The owner tried saying I left the store with their tank without paying for it. I spoke up and said no I didn't go no where without paying for something. It was not my fault the worker switched my tank without me knowing. I told him I wanted a refund. The owner refused. I told him I'm not very happy putting someone else's tank on my lips. He then starts asking if I touch the door when I come in saying I put my hands in my mouth after that. The owner was very unprofessional. How can he get away with putting my health at risk with COVID going on. Someone with COVID could of put that tank in their mouth. I could of been allergic to the juice he switched me with. My throat is still burning! Would not recommend this place. $27 must be very hard to come by for the owner since that is all he would of lost giving me my refund. read more

These guys are awesome! They are always polite and helpful and they really know what they are talking about. The layout is inviting and open, and the inventory is constantly expanding. If they're out of something they will happily help you find a comparable product or let you know when they will be recieving a shipment. You can tell that they enjoy what they do and like to keep up-to-date on the ever expanding ecig information out there. Keep it up guys, you all are definitely doing it right!! read more