Gave me a honest quote over the phone and was out here the same day working...not only was did they do a excellent job but also took the time to teach me about maintenance on my system from cleaning the pump to changing my sprinkler heads..they done the job for a fair and honest price plus In return I got some knowledge and a clean system- Matt Dowdy read more

No call no show 3 days in a row. Gave them too many chances because a neighbor recommended this clown. Stopped taking my calls after day 3. Wish I could charge this asshat for the days I took off work waiting for him. read more

I had my septic system fail in October, Ricky came out and seemed helpful at first. He completed the system with new pipes under the house all the way to a new tank and sprinklers, then the real problem started he left a mound of dirt THAT TOOK A MONTH FOR HIM TO FIX, but before he fixed it, it took 2 weeks of calls every day and every day he said he'd come tomorrow. Finally, tomorrow came but when I got home, I saw the worker in the neighbor yard working for him rather than finishing my work that has already been in progress and prepaid in the full amount for 2 months. Now I'm at my final straw one of my sprinklers is gushing water out of the top, I've told him for 3 weeks and every week he promises to fix it and every week it's not fixed. I WILL NEVER RECOMEND RICKY OR MAGIC ROOTER, the worst plumbing service in the Tupelo area. We wanted to like him so much, he has a nice personality but not at all professional read more

Service tech could speak very limited English and spent an hour and a half evaluating all of my plumbing under the house instead of following instructions of just cleaning the drain from the toilet and the bathtub. Gave me a quote of thousands of dollars when it actually took $100 to fix. read more

I was charged a $125 service call. I had a bathroom sink that had a leak under the sink. The men replaced EVERYTHING under the sink?? I had to contact the owner by text several times before I got a copy of the $454 bill. The workers did not leave me a copy of the supplies they bought. The workers did a good job but Magic Rooter is to expensive read more

They came out on a Saturday march 8 and was finished by that Tuesday. But I have yet to receive a detailed invoice or the warranty papers or the box that goes over the aerator motor. I have called several times with each time either he was sick or said he would be by that day or later that week. Today is April 8 and I have called twice and seems he has blocked my number. I'm not the type to complain but $2,000 is hard to come by to not get everything he said you would get especially the box that is to protect the motor and the warranty papers! read more

Great people for your plumbing needs. Had a sewage line broke by a third party contractor installing internet lines underground. Called Magic Rooter on a Saturday they were there Sunday identified the problem and excavated and fixed my line on Monday. Worked with me and assisted me in getting my money back from the contractor. Very friendly and courteous and would definitely recommend. read more