My reason for a 2 star rating that despite only "existing" here for 3 months, I've already grown a major distaste for this place. On top of once again, Manchester Rd being an issue, there are other issues as well. The walls are almost seemingly, paper thin, giving almost no privacy, the neighbors complain and phone the police for the smallest things, the signs are not at all lit in anyway so if your trying to find the complex and you've never been there, good luck. The heat and air go out very easily, the layout is not at all kid friendly and not fit for families, you have to drive to the mailbox just to check it, the internet is constantly, going out and you have to have Charter or it's nothing because other companies are not allowed. It's also, overpriced, coming in at over $1410.00 for a 2 bedroom apartment which is a little steep even for Ballwin in my opinion. The only good thing about Madison Rockwood is the staff whom are attentive and try to work you the best they can. Please note: I am not telling anyone not to move here, just to review other options if available. read more

My lawyer said to stop taking calls from them and get everything in writing from now on. It is almost as if they have gotten so accustomed to lying to all of their tenants it's as if they do it patholigically without a second thought! It's like they are hiding and covering up stuff. Its like everything they do is calculated in their favor. Years of experience doing this knowing the laws. I get keys a day late. (Presume to sweat me out of the 3-day clause for canceling) cannot even be in there the first night I get the keys because of the smell. They say oh its chemicals then they change the story to say no we never said it smelt bad in there at all! Literally you have brand new carpet! Then oh you have a severe rodent infestation? and it smells? We had no idea! Your carpet isnt new in there we have it scheduled to get changed tomorrow. Move all of your stuff. Oh you moved all of your stuff but you left 3 furniture items so now we can't get the carpet installed! That's another lie. So now I havent even been fully moved into this smelly rodent infested apartment for weeks because I am trying to get this gross stuff figured out and I have people working right beside me as I live in a apartment that was supposed to not be like this when I moved in. Its like they are acting clueless and lying to me and I am really sick of this bullshit. Not even giving any serious thought to any of my wants. Can you move me? OHH yea i will ask for you!! We will let you know about that!!! OK go screw yourselves. I will just rate my experience online. Stay away from this place. read more

Madison Rockwood - ticks - Apartments Near Me - Ballwin, Missouri

I have lived in this apartment for several years and never had a problem. About a year and a half ago, the roof to my building started leaking and creating water stains on my ceiling. For about a year, maintenance would come and paint over the water stains. Then, about six months ago, management decided they wated to replace the roof so it wouldn't leak in the building anymore. However, six months have passed and still no repairs. So, I am living in an apartment with stains in multiple rooms. Management keeps telling me they are going to fix it, month after month, but no action has been taken. It finally got to the point where I had to call City of Ballwin Code Enforcement to issue them a warning to fix within 30 days. Even after that, there is still no date as to when it will be fixed. Rent at your own risk! read more

Madison Rockwood - Water stain in living room from roof leak - Apartments Near Me - Ballwin, Missouri

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Do not rent here. The communication is crap if you're trying to get an issue resolved or would like to dispute any issues. The property manager is apparently always "Busy" and will not return calls or emails. The townhome we rented was nasty. Definitely not cleaned and ready for a new tenant move in. The so called up grades didnt even fit properly in their spaces. We found drug paraphernalia in the vents which my husband had to clean after we moved in due to them being disgusting. Upon move out we were charged for a few things, which I accepted. When going to pay, on my portal it said that charges had been reversed. I called to verify this stating in the voicemail that I had to leave I didn't want charges going to collections so please confirm that charges had been dropped. No one ever returned our call and we were sent to collections. When I called the office to discuss this, the leasing manager told me it was out of their hands. So I asked to speak to the property manager. Surprise, surprise she was too busy to speak to me. The leasing manager said she would send an email for the property manager to get back to me, and well she never did. Our mail was never delivered correctly. i would receive our neighbors mail or not get things at all that we were waiting on. When talking to the office they said not our problem. I spoke to the post office and they said all mail was being delivered correctly. I know other residents that were having issues as well and the office just didn't want to deal with it. It should not be up to the residents when there is a large problem at hand. Outlets went out all over our townhome. We even lost a deep freezer full of beef, over $1000 worth. Plus other meats we had in there. If we had the microwave going we could not run any other appliance that we would try to plug in. We constantly had to go downstairs to flip the circuits. I could hardly ever use my hair dryer without a circuit going out. The toilets didn't work properly. We called maintenance many times and they would claim everything was fine or do a "temporary" fix. Then the problem would happen all over again. The bathrooms seemed to have been never cleaned properly. My husband had to buy special products and tools to clean the toilets properly. The amount of black build up made up all gag. I could go on and on, but I feel this gets the point across. read more

The apartment provided us with old and outdated laundry machines in our unit. It took 3-4 cycles for my clothes to get dry. The machines somehow caused mold damage and the apartment charged a damage fee because it was "resident caused" for the mold removal even though I was constantly voicing my concerns that is wasn't our fault and they were being ignored. The exterior door to the building was locked and my packages were unfortunately delivered to the office. My working hours were the office hours and I would go days without access to my packages. And when I did go to pick them up, there was usually only one person working and they were on a tour and made me wait for them.... The mailman sent all my mail back to the sender the day my paycheck arrived one time and he wrote us a mean note about not picking up the mail. It was the mail of the previous resident that didn't change their address with the post office that was in my mail box and I was being penalized and harassed for this. I put the green slip in the mailbox and the mailman should have known better than to deliver the past resident's mail.... I can't fix stupid. There were bushes and trees blocking my view of the cars coming on the road when leaving the lot of my unit. I literally had to inch my car into the road to see the other cars coming and almost got hit so many times. Dead animals like squirrels and birds would be left on the sidewalks for days and sometimes weeks. The pool is placed right by the busy road and there's no sense of relaxation with all the traffic. There were so many vacant units by the time my lease was ending and it wasn't uncommon to see people moving out throughout my lease. The doors, trim, and walls are really old and gross and it looked like they kept repainting them over and over to make it look a little better for the next resident but instead it looks all clumpy. The paint job was horrible and their were splashes of paint all over. One of the kitchen cabinet doors fell off and my closet doors would constantly fall off. I asked maintenance to put them back on multiple times and eventually gave up and left them off. Ants and bugs were a horrible issue as well. There were cracks and holes in the trim that they kept sneaking in from. It was one of the less expensive apartments in the area but still pretty expensive for the horrible quality. My Park Meadows apartment in Manchester before this place had the basement flooded 3-4 times. I never dealt with flooding or water leakage here but Madison Rockwood is ten times worse for all the issues that kept stacking up. The dog park is very small and my dog was never able to actually run like she loves to do. There is no place to sit down either. Residents would bring their dogs to the tennis courts at night so they could actually run because they were big enough. The AC and heater closet looked like a fire hazard and the closet door never shut all the way and jut out into the hallway. The neighbors above were insanely loud. Their kids would run around and play all the time with no concern for how loud they were being with a student living underneath them. The lawnmowers would start insanely early and there were constant annual carpet cleanings going on that also caused a lot of noise. Our carpet clean did absolutely nothing. Please lower your rent prices to reflect the disgusting units. Avoid this place at all costs! They enjoy giving damage fees and don't work with residents when they aren't at fault. I don't think their jobs are about making residents happy and providing good apartments to gain more lease renewals. It's just about filling the units to receive more rent money at this point. read more

Older buildings with obvious attempts to put a Bandaid on things rather than replace. The apartment was so disgusting when I moved in that a person from the office attempted to do a proper move-in clean. The maintenance staff does deserve 5 stars, though. One of the outlet's wiring was so old, it melted the socket with nothing plugged in. Maintenance fixed it immediately. Within the 13 months I have lived here, the AC has broken twice and maintenance was here immediately. The office staff, however, is oblivious to any type of resident satisfaction or customer service. It feels more like a dorm at times having office staff check the pool at 5pm on weekdays to close it, coming into buildings to do "smell checks" for certain residents they suspect of having drugs, and actually sending a complex-wide email stating that if a resident has a noise complaint, to contact the police department. They did not add city ordinance quiet times, complex quiet times to the email nor stress that the police should really only be called if there is a domestic dispute causing the noise. I walked to the main floor to see seven Ballwin police at my neighbor's door for a noise complaint during the middle of the day. I asked the police if I should go back to my apartment and they said, "No, just a noise complaint." If you chose to renew your lease, you are gifted a renewal gift, which I was extremely excited about and thought that was above and beyond. It turns out that the office staff schedules the "gift" and if it doesn't fit your life, you can choose to forgo the gift- not reschedule it- give it up. The office staff only knows how to say "no". They do not even try to think about what would help a resident. It is all about 'pay your rent and follow our rules, and don't bother us, because we cannot be bothered to help.' read more

Madison Rockwood - Old wiring in building melts outlet - Apartments Near Me - Ballwin, Missouri

2 bedroom/2bath 3rd floor back of building review: Currently second year of living here. - In the master bedroom, the closet space is awkwardly small & is the laundry room as well. Takes away most of the closet space & FYI it is a smaller set that does half the load of a normal washer. - The second smaller bedroom closet has not been upgraded in some time & door does not close all the way due to not being cut correctly. Had to cover the window with plastic due to the draft from poor insulation of windows. When they cut grass in summer, I can smell it & when it's windy, the plastic moves. -2 bathrooms yes but can only shower in one at a time. Flushing the toilet or running any of the sinks can make the shower extremely hot or cold, depending on which shower you are in. One of the bathrooms has a bad door that gets stuck alot due to moisture buildup. They have came & "fixed it" several times. Both have ceiling fans that turn on with the lights but only make noise, they do not provide ventilation. Do plan to let water heater build back up with hot water before someone takes a second shower. Also water shut off is in basement where renters have no access to. Lost water about 5 times since living here &twice we were giving a heads up first. - Smoking is allowed in the apartments so be prepared to smell smoke in the building hallway, possibly in bathroom or even your livingroom. Reporting does nothing since the email goes out giving a warning but nothing is ever addressed. -The kitchen has a tiny microwave so normal size bowls & plates may not fit FYI. Also you may find smells from kitchen below coming up in to the cabnets (or smoke smell). Keep in mind you cannot run a lot of things off the plugs like a coffee & air fryer at same time, or fuse will blow. -keep jug of water on hand. lost water 5 times and was warned only 2 of those. - Floors are thin & can hear the neighbors below closing doors & talking loud. The seals around the front door/windows are bad. Noises & wind carries into apartment. I could smell what others cook for dinner sometimes. The walls are thick inbetween apartments. I can lightly hear dogs barking next door but across the hall carries way louder into the apartment. - The carpet is old shaggy like & was not cleaned well at all when we moved in. Our neighbor also said their carpet had to be vaccummed many times to feel semi clean. We had them come clean the carpet again before we moved in & used 4 boxes of baking soda to get the wet dog & cat litter smell out of place. The closet in the second bedroom smelled like a litter box. We still find lots of dog hair along the walls & my nephew can't sleep in your second bedroom due to his allergies. The dog must of stayed in that room alot. Marks on the door frame from a dog gate suggested it stayed there most times. - The vents are covered in thick layers of paint, so if you have allergies know they have not been cleaned in a very long time. I did brush the return vents on floor at one point & pulled out so much dog hair. - The door to the building in front & back open only with a key. The "buzzer" option located at the front door is just to make a noise & to talk to the person at door to apartment. It no longer allows you to buzz people into the building for as long as I have been are at least. - The roof is flat & not much between the top floor apartment ceiling & the roof itself. The insulation is weak & when it rains, it is very loud. Also if the maintence men are up there, it sounds like they may come through the roof. I sent pictures to the office of the crack that occurred above our bed after they walked around up there once. Never heard back if they wanted to check to make sure the structure was ok. There are many structure settling cracks as well. Building is 40 plus years old. - Parking is ok but you have to pay extra for the covered area. The parking gets full fast sometimes. No options to park on side streets either. - The dog park is small. the gate has a big hole underneath that a small or possibly medium dog could fit underneath & escape. Then the side of the fence looks like it was ripped open by a crazed dog with sharp pieced pointing out making it a big safty hazard. - Alot of the bushes on the property have thorns on them as well so watch out if you are in flipfopls or with kids/dogs. They tend to leave the trimmings on the ground too. - Dog poop can be found & reporting does as much as an empty threat. Frustrating when you want to walk with your dog freely. - The maintence men drive the golf carts around on the grass taring up the grounds making it look so unattended. -trash dumpsters fill up very fast & over flow alot due to the mass amount of people using them. So after reading all this, if you want to live here, by all means. I just wanted to give an honest review that I wish was on here before we moved in read more

10/10 recommended apartment complex Moved me in 2 days sooner than expected Decked my apartment out with all new appliances. Upon reviewing the apartment for any discrepancies; all discrepancies that were pointed out were fixed with in 24 hours. read more

Right after we signed our first lease, the lies began surfacing... They stated explicitly... 1. "intercom is being fixed within a couple months" it took them 5 years 2. "there are ZERO fees other than water sewer trash" there are pest cotntrol fees and BILL PROCESSING FEES 3. "storage area is being worked on and will be available soon" 5 years later and has not been touched or even attempted 4. gym equipment has been broken for 2 years and no attempt has been made to fix it" also it is home gym grade not commercial grade equipment 5. BROWN RECLUSE INFESTATION, we have never seen anything like it in our lives and yes we know they are brown recluses. and to have the nerve to charge a pest control fee with this issue is beyond ridiculous. 6. bathroom sink was cloged 3 times in 5 years, they could not fix it properly and we were treated in the most disrespectful manor about the issue and threatened with payment for plumbing repair if we get anymore clogs 7. we make 4 times what rent cost combined, and when signed we were forced to pay both refundable and non refundable deposits. 8. they close the pool at 7pm, with 3 hours of daylight left, we asked why and they said someone years ago mistreated it one time. 9. If you accidently forget to tell them exactly 60 days prior to resigning or moving, they charge you $4000 a month for rent! 10. I was approached by a member of management about coming and going out of the gym at night as if i had STOLEN something! I stated it was in the morning while they were there!, they didnt even check the time of day and began accusing me of doing something wrong! DO NOT get mistreated as we did, this complex will eventually get new management if more people like ourselves stand up and bring their actions to the surface! THIS IS MY FIRST REVIEW ON ANYTHING!!! created a yelp account just to insure people know what this place really is!!! read more

If these people could charge you to breathe they would. Super expensive. Charges for trash services monthly. But tried to charge 200$ moving out trash fee. 1000k for carpet cleaning. Absolutely ridiculous prices. Pool closed for most the summer and when it was open they closed super early 5pm and you couldn't bring a guest with you not apart of the apt, clubhouse never opened and still closed (even though they advertise it on the website). If you have a dog they'll try to pin a 100$ waste deposal fee on you too. They will give you one gym key, even if you live with multiple people. We got charged for random things that was never disclosed in the contact such as pest spraying service. They have a non refundable deposit but they won't use it for the cleaning fee. You'd be better off living anywhere else. Also super hot in the summer, ac doesn't hardly work. Had issue with the toilet and garbage disposal multiple times. The small dryer provided to you WILL RIP YOUR CLOTHES. Lastly the buzzer to let people in the main door never worked. 0/5 recommendation. read more

please continue your search for a new apartmet. we cannot use any amenities. the gym equipment is broken, the pool is broken, and the maintance doesnt fix anything. we called to have the grill moved from the location locked inside the pool area. we were told that it would be moved that day in time for us to grill. we had family in town and wanted to cook out. after hauling everything over they again dropped the ball. the grill was still locked up in the pool area.so needless to say we couldnt grill, use the pool, or go to the gym. this place is a complete mess. Read more: http://www.apartmentratings.com/rate/MO-Ballwin-Village-Park-of-Ballwin-1377049.html#ixzz1vS4BuARc read more

If it were possible to give 'zero' stars this complex would definitely deserve it! Unless you prefer: *"old" which means things break, which means you need reliable and timely maintenance (NOT) *lack of preventive maintenance, e.g., only thing I hoped to expect was air filters to be changed regularly so it doesnt seem as if you are living underneath an ash spewing volcano. (NOT) you have to actually request, request, and request........ *rust colored water *decor ehich features yellow spots? on walls in bathroom and kitchen areas. .(no clue what this is, most likely related to water or paint?? toxicity???) *paying for water for the 5 people who come to wash clothes next door 'under the radar' ..... Nope, no meters. so they divide the water bill per tenants on lease, not by actual number of people living on premise or carrying in laundry to do 'free'. *luxury of purchasing your 'pharmaceuticals' in your own parking lot *frequent visits by police to your neighbors *party time! all hours *utility lines running willy nilly across grounds *practicing your figure eights on the sidewalks and parking lots in winter, just before work! *natural swimming (AKA unclean water even by Health Dept standards,i.e., pool closed often) *living on the "fast track" AKA major cut through Steamboat Lane This should suffice, though could offer more. ;) alter-Nike influence... "Just Dont Do It!" read more

There are people in the office who act and seem like they care but after 3 months of complaints dealing with the same issue they have yet to resolve it to the point we want to move out of here. When we moved in over a year ago this place was amazing they took care of everyone and everything. But as of late the only thing they say is call the police instead of taking care of issues in there complex. If you are looking for somewhere to live look elsewhere read more

People were going without A/C for 14 hours in 90 degree temperature before maintenance responded and fixed them. The hallways have been vacuumed only once in the past 8 weeks. The glass in the doorway haven't been cleaned in weeks also. There's trash, cigarette butts, and dog feces all over the parking lot and grounds. The maintenance men, John and Chuck, spend there weeks smoking cigarettes and leaving their jobs in the middle of the day, and hiding in the shade. Scott, the maintenance manager, has been sending a 20 year old blonde boy with no experience in maintenance to work answer service calls in people's apartments to work on appliances and electrical problems. The job he is doing would not even pass Ballwin code requirements. The office staff is not equipped to handle their jobs. It's the worst management and maintenance crew that has presided over since I've lived here. Plus, there's a huge problem with the dog situation. They have allowed every breed and size of dog in the apartment complex. Now there are dogs attacking other dogs and people. If you go out to your car, walk out into the hallway, or when you go to get your mail, you have huge dogs leaning toward you with the intent to bite. One dog came through a screen through a window to attack other dogs and harm them. the office staff refuses to address this problem and continues renting these large breed dogs. read more

The first few months were ok. We had major problems with leaks and other issues because of a neighbors grey water pipes that aren't cheched enough obviously. When telling the office manager Raquel, she brushed me off when I had told her i believed there could be mold in the ceiling only because we were now having breathing problems. She sent a maintenance guy to check and we explained everything too him. Raquel then refused to say or even agnolage the word mold in emails or phone calls and made it seem less then what it was. Well 3 weeks later my son got very sick. The reason the doctor said it was as if he had been exsposed to mold. BOOM here is my proof. Raquel was then informed again (without me saying we took our son to the doctor) that I believe there is mold. She dragged her feet and had the maintenance guy spray sealant on the walls. This lady must be ignorant or just not care because that doesn't fix the inside of the walls. Turns out it had been leaking since we moved in. She didn't even want them putting a hole in the wall, this place doesn't like to spend money to fix things unless their hand is forced. we went back and forth for weeks and i deceded my familys health and time were not worth it. We broke the lease and they charged us for the most ridiculous things. As if they didn't get enough out of us. We have since left this place and so glad we did. Madison Rockwood is terrible. There are newer and nicer places...trust me you're much better off. These apartments are not even worth the monthly rent they charge. Its too high for the age and deteriorating buildings. read more