Upon arriving in Maui, I realized I had forgotten my much-needed belt. Since we had some Macy's gift cards with us, and I knew I could find a decent belt, we decided to come here. I was incredibly impressed with this store!!!! The customer service was far superior to the Macy's I go to at Valley Fair in San Jose. Even though it was the weekend after Thanksgiving, the people working here were helpful and friendly. Seriously, we need some of that Aloha spirit at the Macy's on the mainland:) read more

I gave Macys 1 star for their small appliances. My wife went in yesterday and bought a 6 quart slow cooker for $89.99. I thought that was pretty pricy but so is everything on Maui. Our next stop was Costco and I noticed they had the same slow cooker except their price was $27.50. The Macys price was over 300% higher. That is outrageous. I'll never go there for small appliances again. read more

If you are looking for a Nordstrom or Bloomingdale's experience, this may be a large disappointment. But if you are looking for a department store that prices their inventory very competitively, has a helpful staff, and is centrally located in Maui, then this is it. The selection in the children's/infant's section was very lacking, but I was happy with the men's section. read more

After 5 calls and a 30 minutes drive to Kahului I'm frustrated with Macy's curbside pick up. What a waste of time! The email Macy's sent did not include the bar code. Once Macy's decided to answer they informed us we were at the wrong location. Guess what!?! We had to go back because we were at the RIGHT location. Exceptionally POOR customer service! read more

Yay! Got a sapphire ring 75% off and a necklace made by some artist in Oahu for 30% off during a one day sale so I only have good thoughts about this Macy's location. Plus, the staff was really friendly but not overbearing. The location itself is also really clean and well-organized, which I definitely appreciated. read more

When we walked in the door my daughter said "It smells like 1850 in here." There was a dank odor to the place, but the selection was good and we found all the swimwear, rash guards, shorts, linen pants, skirts, and shoes/sneakers that we needed during our stay on Maui. The woman ringing us up was fantastic. Since I'm a Macy's cardholder she accessed all my coupons electronically and we received major discounts on everything we bought. She was delightful and helpful and made our Macy's experience wonderful. Agree with another Yelper's review about the men & children's stores being separate from the main store being a bummer. But, the walk was not so terrible and gave us an opportunity to see what other shops were at the mall (we'd planned to only stop/shop at Macy's). read more

Margie in maybe it's the junior section the register in the middle on the right coming in from the front. She is a wonderful human being so kind she helped me find everything I was looking. I have a bum knee and I think she just went above and beyond thank you so much Macy, that lady is a keeper! read more

Cashiers are showing too much cleavage! What's happened to the professional business attire look? Management is slacking or is he starring? It's so bad here on Maui that even my daughter that is 12 was like mom, how come they dress with their chee chee's showing? It must feel uncomfortable for this couple at the One Day Sale on Aug. 22, 2009 when husband was paying to buy a special dress for his wife that was standing next to him and the cashier's boobs showing so much cleavage. How come management don't talk to these women? Or are they not being trained about dress codes? The bathrooms are usually the cleanest in the entire Shopping Center! read more

Macys I love you but please do not allow people to bring their pets to the store. Today I saw a couple with a dog in front of the cashier in the Junior department. A few minutes later I was in line at the register. A young woman walked by me and slipped (almost fell) in front of me. When she walked away I noticed she had slipped in a large puddle of pee where that dog had been. How gross! The cashier called for a clean up but I felt compelled to stand there and keep anyone else from slipping. Service dogs fine - but take your dog shopping - please don't. read more

Well this is Macy's and sometimes it's hit or miss with the employees. I came here recently and bought 2 pairs of shoes, the service was great. My husband bought a bunch of jackets and sweaters in the Mens Suits section and the ladies there were fighting over him about who was helping him first. Super annoying and unprofessional. Whatever... I have coupons that I always get in the mail and someone is always giving giftcards to Macy's so I shop here quite often... read more

Hmm, the selection seemed outdated, especially in the junior's area. When you first walk in you will go through the make up and hand bag section.. read more

Macy's - Women's Clothing Near Me - Kahului, Hawaii

I had the worst experience trying to process an exchange with a receipt with Margie from the women's clothing department. Not only was she incredibly rude but she also scolded me for not having the tag for the item and took over 20 minutes attempting to process the exchange. I would not recommend working with her if there are other associates available. read more

If I hadn't seen it myself, I wouldn't have believed it. I took my father to buy his wife of 58 years a birthday present . He chose a nice mother of pearl necklace in a gold setting. But when it was time to pay, the terminal flashed a question I was shocked to read. It required my father to tell Macy's his yearly income before it would accept his Macy's credit card. While I agree that this is a valid query in applying for a card, this was a card he had held for years. Its none of Macy's business what he earns. The question was invasive, offensive, and simply wrong. They approved his application years ago and he is a member in good standing. The helpful clerk rang up customer service and they said it was their policy. I asked her to check with her supervisor, which she said she did, but again reintegrated that this was what Macy's required. I remember when Macy's was known for their exceptional customer service. Apparently that's all it is, a memory. I wish I could get today's interaction out of my mind. I still can't the bad taste out of my mouth. And I won't be back. read more

I was followed by an employee who was originally at the cash register. Left the cash register to watch me look at little boy shirts. Didn't offer help, I was planning on buying shirts but was so over being watched. I get it people steal but maybe be friendly and offer help and I won't feel like I'm being singled out. She even managed to follow me to the door and watch me walk out with NOTHING. read more

Worse customer service. Ever. I'm a big guy. I make a decent living. 80k a year. I'm a salesman. I know customer service. Im there to look at a few watches. The girl behind the case asks all the women around there if they are interested in anything. She looks at me and turns away. I must admit. I do scowl from time to time but to neglect a customer because of the way they're dressed or looks. Might as well change the name to profiling and be done with it. Needless to say. I'm taking my business elsewhere. read more

The employees where great everyone was friendly nice, their murchandise is great and we where very happy with out purchase and the service we received HOWEVER the entire store has a smell of mildew and not just a that kinda smells like but on a scale of 1-5 its a 53 of mildew smell. I purchased my wife 2 bras! That's it 2 bras. When she opened the bag the next day the smell of mildew was so overwhelming I was ready to show it out before she even knew what was in the bag. Her being more patient then I opened the bag and washed the bras. Coming out of the wash smelling no better they then went into the freezer.... Thank you Google we are now on the 4th attempt for her to keep her breasts off her plate and not smell like a Katrina flooded nursing home and our house now smells like mildew! I have never had a worse experience in my life! For the first time ever my wife will be burning her bras! Sadly we, I paid for those bras and she has gotten no use of them other then me now wanting to burn down the house to get rid of the smell, it is really that bad! read more

The worst shoe selection of any Macy's I've ever seen. Not the fault of the salespeople, (who are great!) On top of the bad selection, there are only two mirrors in the whole department. Get it together Macy's! read more

Decent place. Decent customer service. Decent clothes. Will be back because of ease of location and parking.

If you would like to receive exceptional, kind, and gracious customer service from every department you visit this is the store to shop.

One of the best clothing selections on Maui. Service like I've NEVER had in a Macy's. I asked a question about where something might be and the clerk escorted me to three different areas to look at options! I felt like going outside to see if the sign really said "Macy's." read more

Well, if you can stand the offensive smell of mold, then this place is not too bad. Pretty good selection (except handbag department), and service and speed of check out was good. read more

I have never written a review about a department store, typically I write reviews about food, I love food and always look forward to telling others about our favorites. Yet, here I am giving a review about macys, not because I love macys (I really do though) but because we go often. Our kitchen has been outfitted by macys, my husbands clothes are purchased at macys and I can spend hours there between cosmetics, shoes and don't even get my started on the Free People section. I think it was last week though when we were purchasing items in the women's section and the associate, who was from Louisiana was lovely. She was funny, helpful and enjoyed her job. I wish I would have gotten her name but people like her just make those around her happy, I wish more people had that love for life and enjoyed what they do. So...next time you are at macys if you hear a southern accent from your cashier, take a moment to thank her, guest service really does matter and I think she's figured that out. read more

I went to my first Black Thursday/Friday sales event. All the door busters advertised were still in stock with a large selection. Great deals and the employees were very helpful. Just the opposite of Sears. Door busters out of stock and no sales people around to help in every department. I now know why Sears is losing business. They suck. Kudos to Macy's. Keep up the good work and customer service. I will keep on shopping there. read more

Macy's is the place to shop! A quick note of appreciation to give a BIG thanks to Macy's for being on Maui. I always find the perfect outfit for daily and/or holiday party wear. I can never go wrong with a classic, funky or outrageous apparel or fun necklace. Love shopping at Macy's. read more

Macy's is one of the few major chain stores on Maui where you can find woman clothes, purses and shoes at a reasonable price. I find it a good place to pick up tops, jeans or slacks. You can find really great deals when they have 50- 75% off sales. read more

The store is clean and orderly. The staff is friendly and helpful. We tried to do some Xmas shopping and the store was not in a state of chaos which is very impressive to me. I usually try to avoid department stores for the notorious crowd, but it was a pleasant visit for me. read more

The sales staff was friendly and very helpful. After browsing the store I found great deals on many clothes that were on sale. I can't wait to go back again! read more

Used the restroom around 11:00am in the Men's, children's home store with my granddaughter. My granddaughter 7 years old used the larger toilet and I used the first stall. I don't know who used the center stall. The cleaning lady was cleaning the restroom when we walked in. After we were done, the cleaning lady was mumbling and grumbling about something. She said something about the toilet not being flushed. I told her my granddaughter did not used that stall. So I flushed it while grabbing a toilet seat cover and said why don't you just flush the damn toilet. I came out of the bathroom mumbling to my husband and told him what had happened. He said isn't it her job to clean the toilet? If no one was in there wouldn't she have to flush it anyway? Unbelievable!! Another lady who was washing her hands walked out after me and said loudly she needs another career. read more

Stop in this store 2 weeks ago Lindsey in the Michael Kors bag dept...awesome customer service Something that I have not seen in years read more

My husband has a wonderful experience with Rie (sp) in the home department. She was so attentive, informative and really explained all the options to him. She also told him about the sale starting today, so if you're in the market for home furnishings, check out Macys this week! I'm glad we did. read more

First thing I would like to say is that we come here often to buy clothes, perfume/cologne and shoes. Normally, the service is great, but only when we buy cologne and my brothers girlfriends gets makeup. However, the clothing department and the shoes section are quite annoying. Whenever we go into the fitting rooms to try on clothes the workers come in and knock on our doors to ask how we are doing. I don't find this appealing, it feels like we are being watched. I could see if they checked on us every once in a while but it always happens when we go in.... Sometimes they bother us multiple times in one visit. Don't get me wrong, a lot of the employees are generally very nice and friendly but some of them seem stuck up. This older man with a grey beard in the men's shoes section was not very approachable. His manner and tone was not accommodating, he didn't smile and he seemed to judge us. We got the vibe that he didn't want to help us. We felt discriminated, is it our fault that we don't like dressing up very fancy everyday? No, we live in Hawaii and it's hot so forgive us if we like to dress down sometimes. I worked in retail and you always want to up sell, clearly he doesn't feel the same way. read more

Service is bad. No one greets you, or smiles at you. They just stare at you. Also, a woman with glasses and long hair from the Junior's dept. in the Women's building was rude enough to rush us while they were about to close. She told us, "hurry up I'm closing the door!"First of all, we were already heading out. She could have at least waited for us to leave, instead of telling us to hurry up and shouting that she was going to close the door on us. Also, we thanked her and she couldn't even give us a "You're welcome", nor smile, or anything. The service quality at Macy's here is becoming poor. It wasn't like this before. I hope they provide better training for both the associates and management. Nobody seems to provide that MAGIC experience anymore. read more

On December 15th, I started browsing through "The Magic of Macy's -- Extra Special Sale" catalogue that was an insert in our Sunday newspaper. Searching for Holiday gift ideas to finalize my shopping list for the year, I came across an item that I felt would help complete my list. Macy's was advertising 50% OFF on HOLIDAY GIFT BASKETS; Presents Galore Red Gift Bucket, Gigantic Sweets Snowman and MORE! I planned to check out the selection with hopes that I could finally complete those hard-to-find gifts for family and friends that have everything. I went to our local Macy's and scoured the store, looking for these Holiday Gift Baskets. With little success, I asked a Macy's associate for help. I was told by Janel, a Macy's associate, that the advertisement was for the entire west coast region and the store never received any of these gift baskets, so therefore -- we're sorry! I was so annoyed with that answer and with my entire shopping experience that I walked out of there completely irritated and armed to share my "Magic" moments at Macy's with my social network. At one time, I held Macy's as having top-of-the-line products, with top-notch customer service. My NOW opinion is that Macy's has degenerated into bait advertising with a commitment to send customers shopping somewhere else. If "The MAGIC of Macy's" is to piss-off your Holiday customers, then Macy's -- you have definitely SUCCEEDED! read more