Before finding Panels Up Solar, my RV solar project was a nightmare. Despite a significant…read moreinvestment, it was never fully functional, making it impossible to manage my power and leaving me without confidence in its safe operation.
I found them via internet search but what sold me was my initial phone conversation with the owners, Justin and Tracy Ford. Justin spent at least 20 minutes patiently listening to my concerns, explaining how things should work, and providing potential solutions. Despite their being in a different state, hours away, I ended the phone conversation by making an appointment. They have Harvest Host camping spots at the business location, saving me the trouble of finding a nearby place to camp.
Prior to my arrival, Tracy called to confirm what we would be working on and my arrival time. After arriving, a problem quickly arose. I'm a talker who has never met a stranger. Justin shares this affliction. Thank goodness Tracy was there for a gentle nudge here and there to keep us on track, or we might still be talking. They were both so kind and friendly. It felt like being among family.
Justin was able to properly evaluate the system, identify the problem areas, and correct them. Initially thinking I might have to replace some components, he saved that cost by correcting installation errors and making what I had function as intended.
He answered every question (there was a lengthy list), explained his changes, provided instructions to operate the system safely, and even helped map out potential future improvements. However, he recommended first using the system as is before making those decisions and doing so incrementally only as needed, the opposite of the high-pressure sales pitches often seen.
At the end of the day, I happily wrote the check feeling I had gotten my money's worth and more.
After a night on the lot, Tracy messaged me to please stop by the office before leaving. She had looked at my invoice and picked up an overcharge. WHAT???? Who does that??? I was out the door happy, and yet they brought me back to refund some of the money.
The Fords were so knowledgeable, professional, friendly, caring, and fair in our dealings that I cannot recommend them enough.
