The employees were not friendly and the customer service was awful. My computer issue was dismissed and I was told there wasn't a problem. At one point during my check in, the person helping me became a little hostile. I have worked in retail for seven years and understand the stress of it being busy, however, it does not excuse the poor customer service. The atmosphere was uncomfortable and unprofessional with radical Christian music playing. read more

Took my abused 2015 MacBook in, got about an hour of kind and patient help and an estimate that the screen would probably be $700 to fix and the fee was gonna be $69.95 to see if anything else was wrong... luckily, after several tricks and cords and adapters were tried, we learned my laptop is. Ow basically a desktop. The fee was $0. I can't believe it! So - foam swords wielded by a 3-year old and a laptop do not mix. Even if your back is only turned for a minute. But the guys and gals at the MacExperience will go out of their way to help you. So that's refreshing! read more

I scheduled an appointment for a software issue a little less than a week in advance. Upon arrival, it felt like I knew more than the employee did. After a certain answer of "we can't do anything," I was essentially rushed out the door for the next customer behind me. Definitely never going back again. No genuine care of what issues I'd had. read more

Found Mac Experience after going through the Apple Store App to schedule an Genius appointment. Apple's next available appointment was 72 hours out, but offered an available time within the hour at Mac Experience. Upon arrival and troubleshooting the problem the ME store didn't offer to honor my warranty. Don't really understand why. The copy on their web about page states, ".. we deliver outstanding customer service on all Apple products, both in and out of warranty." read more

Just dropped off a laptop for repair. Competent and friendly staff. Despite being busy they took their time with my problem and clearly explained the repair options. Would highly recommend them. read more

Great service. Friendly techs. Took care of problems on 2 computers quickly and explained what they were doing.

Terrible experience with this company!! I took in my iPhone 6S Plus to have the battery tested. Test showed the battery needed to be replaced. Battery was $29 + $50 labor. My phone performs the same now as it did with the old battery. I spoke to Adam who spoke to operations. They said too bad, since the old battery showed bad on their test that I am SOL. Soon I will make a youtube video of this experience. I can share this with many thousands of people. I have contacted Apple. They are looking into this matter. read more

Great, courteous, knowledgeable, professional, troubleshooting older Macs and recovery of data. They have saved us twice, I cannot say enough good things about them read more

My Mac laptop was not running correctly (I thought it might have picked up some malware), so I took it to MacExperience because I couldn't get into the Apple store for 3 days and MacExperience had been recommended to me by a friend. I was told it would be 1-4 business days. (Yes, their website says "in most cases repairs are completed within 3-7 business days.") They performed a quick diagnostic while I was there, and it appeared it wasn't a hardware issue, so they thought it was probably malware. I paid a the diagnostic fee ($69.95) for a more intensive diagnostic and told them to remove whatever malware was there. The website states: "you will be receive [sic] status updates along the way." I called when I hadn't heard anything for a week. Apparently, it was still undergoing testing. On Day 9 I called again and it had undergone 2 tests but the technician was not there to speak to me, but they'd leave a message for him to call me back. I wanted to just get my laptop back and head to the Apple store, but I'd paid the diagnostic fee already and I'd have to wait all over again to get into the Apple store. On day 12 (7 M-F business days), I still hadn't heard anything. I called to learn that it was still getting diagnosed 7 business days later. Representative on the phone said they've had a lot of people who've paid the extra money to get to the front of the line. Great. On day 13, I called again. Apparently there's a problem with the solid state drive, which will need to be replaced. The computer is 14 months old. Ka-ching. $500 will leave my wallet. I told him to go ahead and order it and replace it. I got a call on day 15 saying my computer was ready. I also got an email. These are the FIRST communication initiated from them that I've received besides an email saying my part had been ordered. I am very disappointed. I'll definitely start at the Apple store next time. read more

I replaced the battery on my 8-year-old MacBook and installed Catalina. A day or so later, the video and audio disappeared, even though I could tell the machine was booting up. Beyond my capabilities and online Apple chat support had no clue. Took it to MacExperience, happily paid the diagnostic fee and waited for a judgment. A few days later Steven, a tech, called and said he had examined the computer and noticed while doing so that the connection cables for the screen and audio appeared to be loose. He reconnected them, tested the machine for a couple of days and reported that it was running normally. He found what appeared to be liquid damage on the logic board and said he couldn't guarantee anything without a new board. Nevertheless, he returned my computer to me, now running fine, without any other charge than the diagnostic fee. I consider that service above and beyond. I'll be back. read more

I just went in there today and not a one of them was wearing masks and also I kept on backing away from the person working there that was helping me obviously I was trying to keep my distance and she kept on coming close to me anyway. I thought Apple was a professional store but that didn't seem very professional that no one was wearing masks and then standing close to you anyway like nothing was going on. Also it took them forever. read more

I took my MacBook Pro in to get it fixed it had a glitch problem. They called within a week said it was done and went to pick it up. We checked it and it messed in front of me IN THE STORE. They told me it was the computer getting use to the new parts. Definitely wasn't had to take it back again (I live and hour away). They called said it was fixed, guess what it was not! Took it back again they continued to say they fixed it again. Went to use it and guess what... wasn't fixed. Took back a 4th time this time they kept it 2 weeks said they fixed it and gave me "free upgrades" like my screen is supposed to be new but you can see the burnt apple logo in it and it's still not fixed. Trying to get my money back now so I can take it somewhere else. Do not go here it's a waste of time and money. Spent so much on gas on the hour trips plus what it took to fix I'm over it. read more

My recent experience with The MacExperience was by far the BEST I have ever had at any computer place. When I first called them to see if they could help me with my iMac, Joe answered all of my questions that I had then asked me to bring it in to look at. David, Joe, Bryan, and the owner Joel all greeted me at the front desk when I walked in. I was surprised but when I was on the phone with Joe, I explained that my computer is my life-blood and I was very scared to have it worked on. All four gentlemen made me feel secure and their extensive knowledge assured me that my computer was in capable hands! Over the next couple of hours, Bryan called me to let me know that he had in fact saved ALL the information on my dying original hard drive and let me know exactly what I needed and how much it was going to be. I was VERY impressed with the speed and the professionalism that he displayed in assessing my computer. He called again at 4:45pm on a Friday to let me know that I could come by anytime before 6pm to pick up my computer. I gathered up my family and brought them with me to meet the saviors of my day! Overall I have to say that my experience FAR EXCEEDED MY EXPECTATIONS. I will recommend these guys to ANYONE WHO NEEDS MAC HELP. MACEXPERIENCE ROCKS!!!!!!!!!! read more

Took my wife's computer in today because the fans would not stop running on high. The employee ran a couple tests then said it would be $69 to drop off and then in 5-7 days I would receive a QUOTE on the repair. I could move that quote up to 3 days for an additional $50!! So $120 for three days before they even diagnose and fix it. I left and went to the apple store. They signed me in and within 30 minutes their tech support did a reset on the computer and in five minutes it was fixed. They could not believe this place did not do this reset and said it is always step one with these issues and usually resolves it. So in five minutes and for FREE the computer was fixed rather than hundreds of dollars and potentially weeks at this place. Do not go here. Apple store is right down the road and I did not need a genius appointment. read more

If I could give this place zero stars, I would. If you have a problem with any of your Apple products do yourself a favor and go to The Apple Store at Keystone at the Crossing! This place is HORRIBLE and just in it for the money! I came here because my MacBook Pro screen went black after my son dropped it. They told me it was going to be $70 to check it out to diagnosis it and it was going to take a week and a half to get the diagnosis. I asked for her professional opinion on what was wrong and she said it was most likely going to need a new display that would cost more than my computer was worth. She said they would accept my computer for a trade in value of $50 and that it would go towards a new computer I got from there. I just didn't feel that was right so I made an appointment at the Apple store and took my computer there later that day. I went to the Apple store in within 15 minutes if that, they found the problem. The display had gotten unplugged and needed plugged back in. My computer was working just fine. Didn't need a new display. Wasn't going to take a week and a half or $70. I ended up trading my computer in for a newer one and got $230 for it, when MacExperience told me Apple would probably give me $0 for it. I will NEVER be going back to MacExperience. I'll stick to going to Apple. I'm not sure if they genuinely didn't know how to fix my computer or if they were just in it for the money but either way it's a no from me. Go to Apple! Save yourself time and money! And if you do decide to trade in, you'll most likely get more money from Apple then this place. read more

Had to replace top case and keyboard from my macbook pro, walked in there with a keyboard ordered from an online store. Ordered the top case. Asked both men specifically if the top case came with a keyboard, both the guy at the register and the tech guy in the back said yes. Asked if they wanted to buy my keyboard, to save me the time and money of returning it. They said no. So I return it, paying shipping. One week later, top case comes with no keyboard. I say: "What the heII?" They: "~shrug~ They cost $58. Wanna order one?" I don't give them a 1 star because i'm sure they do a lot of things well, but answering direct questions is not one of them. read more

This place suckssss. I'm kicking myself for not checking the reviews before coming here. It was a week of pure agony. Staff there is not on the same page and all give different information. They definetly don't explain the process correctly and you will be stuck without your device way longer than they say. I understand getting slammed with work and getting behind (especially due to Covid) but the level of miscommunication is outrageous. If you opt to do the online queue, just know they put you in line, call you when they're ready for your device, to only put you in another line. My device sat for a week untouched. Was told 2-3 days until I got my device back to be told it hadn't even been touched for 5 days after receiving the parts. Now it was going to be a total of AT LEAST 10 days. Don't waste your time and energy and go somewhere else. The only reason I got my device back when I did was due to my persistence and stern demeanor (sad it had to resort to that). Jasmine was great and patient and showed sympathy. Had the opportunity to speak with the manager, listened to my concerns and was apologetic. Stated he would make sure to discuss my experience at their next meeting. I guess that's all you can hope for at this point. read more

I had an issue with my MacBook and took it in for repair. The staff are professional and fixed my laptop in less than a week. They did a great job and I would go back again. read more

Let's talk about Apple, baby! So, I really love my Iphone. But it's not perfect. Let's be honest about that. Between ATT service issues and multiple iOS updates, there is always a little something to annoy me. Anyway, I typically make an appointment at the Genius Bar at the Apple Store, get there, fight the crowd and wait for-ever to get served. On Thursday, my phone wasn't charging due to a jacked up charging cord. This is the 2nd cord this has happened to and the last time I had to pay $40 for a new one (with wall charger). My client works for The MacExperience which is located at the Hamilton Town Center right before you get to Dick's. It's easily accessible and from what I can tell, never busy. I worked with Geoff (my client) and he quickly, efficiently identified the problem AND got me a new cord for free b/c I have the Apple Care extended plan. Why didn't the guy at the actual Apply store do this for me? Probably b/c they are not detailed oriented or give a damn. Annoying. By the way, I am pretty sure the guys from the MacExperience all used to work for Apple so they are very experienced Mac users. Geoff gave me more information about how to restore my phone so it has better battery life AND gave me advice on how to ensure I always have available storage, two issues I constantly run into with my Iphone 5. It was a very informative 20 minute visit. And in the time I was in there at noon on a Friday, only one other customer came in and was met with a smile and assistance within seconds of walking in. Let's just say this place has the potential to be as busy as Apple but let's hope it never becomes diluted b/c these guys do what they do very well and make sure the customer is completely informed, something I've never quite experienced at the Apple Store (especially lately). Highly recommend trying this place out. They have access to all the same information as the Apple store and their product knowledge is very extensive. read more

They're no repair store! I made a appointment through Apple site. I showed up at the time of appointment and gave the guy the phone to fix the broken screen. He took it to the back and came back up with in 30 seconds and said it was bent on the inside and couldn't be fixed. Not sure how he know that without taking phone apart, said I would have to send it off to get it fixed lol, they couldn't order the part? I took it over to the mall to a little kiosk in the middle of mall and 30min later and $140 my phone is fixed! Everything works great!!! Horrible store that doesn't even try to fix phone just sends you away. Stay away from this place!!!! Will try to scam you and mislead you! read more

Did a RAM upgrade for my 2013 iMac in less than an hr. Friendly and knowledgeable staff!

If you are looking for screen repair, don't go here. They don't have the machine, despite the website letting me make an appointment for screen repair. They have to send it in and it takes three days. Utter rubbish. read more

What a pleasant experience! The Apple Store referred me to the MacExperience because the hard drive appeared to be failing on my "vintage" iMac (Late 2009). The staff at the MacExperience were friendly and helpful throughout the process and best of all, they were able to recover my data for me and replace my hard drive in less than a week (all at a very fair price). The location was also convenient...easy parking, no lugging your computer through the mall. I highly recommend! read more

I have used MacExperience in Castleton several times...to retrieve data on a fried external drive, and just this week to replace the screen on my laptop. The screen was losing its lamination. Job done quickly. This is a great group that I highly recommend. Thank you MacExperience. read more