When a piece of filling fell out of my one of my teeth I went to Mac Domhnaill dental surgery Denny Street, Tralee to have it replaced. I got to see a dentist, Susan Crean, and explained a piece of filling had fallen out and I wanted it replace. She told me I didn't need a filling and gave me a cleaning instead (which I hadn't come for) and charged me for that. After a couple of days the tooth was bothering me with a sharp edge and a hole where food was lodging. I went back to the dentist and again told her I needed a filling. Again she told me I didn't and that she would give me a deep cleaning. I made it very clear to her I didn't want a cleaning but a filling. She then began to do a procedure, which I assumed was a filling but instead turned out to be a cleaning. Again I was charged for something I did not want and of course did not get what I had gone for. I then went to the dental hospital in Cork and was told there I did need a filling but there was a long waiting list to be seen so I went to another Dentist in Tralee who filled the tooth. So Susan Crean of Mac Domhnaill dental surgery could not ascertain that a filling was required even though I had told her a piece of filling had fallen out. The word "incompetent" springs to mind. She gave me a deep cleaning against my wishes, a violation of my body. The word "unethical" springs to mind. The whole experience was unprofessional, instead of engaging with me (the patient) she chatted with her assistant about her friends in the UK while treating me. Susan Crean may be operating on her own now in Denny Street Tralee. My recommendation is to stay well away from this surgery. read more

I attended this practice and was treated by Dr Susan Crean. I have always been nervous and afraid of getting dental treatment and would always try and avoid it until it became unavoidable. However, recently I was experiencing a lot of pain and took the decision to get treated. Luckily when I attended the practice I was met by the pleasant and friendly Dr Crean who immediately put me at ease. After an initial examination the problem was diagnosed and Dr Crean explained to me the course of treatment required to remedy my problem. Her professionalism and caring manner really put me at ease . I have had no further problems and would not hesitate to recommend Susan Crean to anyone. read more