My contact was James. Clearly he had no interest or knowledge in selling the vehicle that brought…read moreme in. James sarcastic and condescending nature was disappointing. Even though the car I've been looking for, for years was there, the search will continue.

I tried to schedule maintenance on my car and set expectations on timing. We discussed an idea of…read morewhen will get in for service when dropped off. I was told if you set a time we will likely get to it same day or next. If you drop off without appointment then it will likely take longer. I set appointment for a date to drop off first thing on a Thursday. The day before, I get a text message to drop off at 7pm on the scheduled date. I then called and confirmed and offered me ability to drop off early but likely would not be looked at by the weekend. This was exactly what I was looking to avoid 10 days prior. I am sure this service team does a wonderful job but they fell short on expectations. I will start over with another company.

I leased a new Ford Explorer from Joe Cilluffo and it was a great experience. He was very…read moreknowledgeable and went above and beyond to help me with this lease. I can't thank him enough for his help.

I came into this dealer yesterday after seeing a 2018 Honda Civic EX posted at $15,500. We entered…read morearound 10:30 A.M. and were pleased with the test drive. The car felt great and seemed to be in good condition. We went on to discuss the out-the-door price and settled on $15,842, but after some haggling, talked it down to $15,250. I explained to them several times that I had a pre-approved auto loan for $10,000 and the rest in cash, so the price worked out well. When we went into the financing office, however, they told us we needed a $12,000 loan. Although it was written on the papers they gave us, they failed to mention that the car's out-the-door price was actually $17,842 and assumed we would put down $2,000 even though we hadn't told them. I asked if they could remove some of the add-ons, which included oil changes and servicing from the dealer, but was told it wasn't possible, so I ended up walking out at 1:30 P.M. I wouldn't be disappointed if the car wasn't listed at $2,000 less than its real price. The manager was also extremely rude and tried to frame it as if I had saved $600 haggling after they added another $1,400 to the price. It ruined my morning and wasted my time before I had to clock in for work. If you're planning to finance from this, look out for expected down payments and add-ons before you get to the financing office. You might be able to negotiate it better than I could. Just remember that dealers are not your friends, they will try to manipulate your emotions for profit! You can always walk out if the offer doesn't add up. I would recommend looking somewhere else or buying from third parties if you don't want to have your time wasted.

Do not take your vehicle here to get serviced!!! They ruined my car. Problem was never fixed. My…read morecar was completely dead the day I got it back!! I was charged for something that wasn't even broken. They broke my door side panels , my entire dash is loose and my driver side window is shaky now when it opens. My battery and engine parts were loose as well. They held my vehicle for a week with no option for a loner. I had to call to get updates. I was told one thing then another. They lied in their report saying I was "aware this fix was only a test and more repairs will be needed" I was NEVER made aware! This is a warning for everyone to read the description in the bill before you sign it!!! They lie and suck at their job. With us being in 2024 you would think your techs could google or YouTube car problems if you had NO IDEA WHAT WAS WRONG. AND IF THEY HAD NO IDEA THEN SAY SOMETHING AND ILL TAKE THE CAR SOMEWHERE ELSE. You lost a customer and I'll be telling everyone about this. Complete morons. I'm 10000% sure they are high on drugs. Complete scammers. I'm very disappointed and sad my car was handled the way it was.

Brought my Yukon in last fall because it was shifting funny and shuddering at various speeds. They…read morehad my truck for a month before giving it back to me and saying they could not find anything wrong. "Everything's normal, would you like to pay for a transmission flush?" Of course I paid for it, hoping it would correct the problem. Today, before the next oil change was even due since I had it at the dealership for the issue, the transmission failed and I'm being told it'll take another month to fix and they can't give me a loaner vehicle so I'll have to pay for a rental the entire time. Incompetent, oblivious to customer's needs, and borderline criminal is how how I'd describe "Vile"atel. It was still under bumper to bumper warranty when I first brought it in for the problem and now it isn't. Deliberate? Why else would you do that to a customer except to cheat them out of the warranty they paid for...

Extremely Disappointed - Beware Before Buying Here!…read more I purchased a vehicle from this dealership just yesterday, and I'm already regretting it. The entire experience has left me frustrated and feeling completely taken advantage of. When I picked up the car, no one mentioned anything about the vehicle only coming with one key. Naturally, I assumed it came with a full key set -- that's standard for any reputable dealership. I drove the car home (about 30-40 minutes away) and later went to lock it for the night. When I returned to unlock it, I found myself completely locked out. That's when I realized the only key they gave me only starts the ignition -- it doesn't unlock the doors! So, there I was, stranded at home with a vehicle I just purchased, locked out of my own car. When I called the dealership to explain what happened, I was shocked at how dismissive and unprofessional their response was. The salesperson actually laughed and said, "Oh well, we only have one key because we don't lock our doors." That is absolutely unacceptable and shows a total lack of customer care or basic professionalism. Now, because of their failure to disclose this information, I have to spend even more money on a locksmith just to get into a car I literally bought less than 24 hours ago. They made no effort to fix the situation or even apologize for their oversight. This kind of negligence and attitude is a huge red flag. If you're considering buying from this dealership -- think twice. They clearly don't care about transparency, customer satisfaction, or doing the right thing. Once they've got your money, you're on your own. I would strongly advise anyone to avoid this place unless you want to deal with unnecessary headaches, hidden surprises, and a complete lack of accountability. by the way, I would have given them ZERO stars, but Yelp requires at least one star.

Your customer service is by far the worst I have ever experienced. Shelby Peace does not know how…read moreto return calls update you on your vehicle. And if you question her or ask what is going on. Her reply is if you don't like it come and get your car and take it somewhere else. Shelby never had any information when she finally did call back nothing but excuses. So I finally asked for service manager her never called me back only had Shelby call me back. UNACCEPTABLE to me

Sold me a 2015 Chrysler 200 S with hidden frame damage back in July 2022 now I'm waiting to hear…read moreback from Michigan dos RMD for my fraud misrepresentation complaint since I paid $400 for a 3rd party inspection at The Collision Shop in Detroit and it was confirmed September 9th 2025 even though I have been sending complaints to Michigan Attorney General since I want to say end of 2022 early 2023. They sent a trade in letter 2 months before I got a inspection done after I have been suing them in the wrong courts and no lawyer multiple times and one of the right courts constantly losing because I can't find a lawyer since I want to say Early 2023. They have a lawyer Macie Law whose office is about 10 miles north. They told me they had changed the motor mounts on the car at time of sale. Now over 3 years later they are not only just now adding all of that to the Carfax but a couple weeks ago something told me to check it and you guessed it. To my surprise they have added a Power steering service to it. I don't recall Anthony Balsamo saying anything about that because when he told me about the motor mounts I looked at him dead in the eyes and asked him was that IT! And he said yes. So I don't know what's going on. Car was sold with a dirty cabin air filter I changed a month after buying the car forgot about until I recently found a photo of it in my snapchat memories, bald tire, wrong battery, dirty brake fluid (when I looked at it before I bought the car I said is this the brake fluid as I looked at it he said "yeah" without coming over to look at it and a bad door panel assembly that has a gaping hole in the bottom of the mirror the same door door he was sitting at when I test drove the car. I was told it would cost $2,764 to fix the front passenger door assembly per Fox Chrysler Dodge Jeep RAM Southfield when I emailed my salesman less than two months after I bought the car and he told me during the sale to email him if I had any problems when I did I was IGNORED. During my test drive I was also told by Anthony Balsamo I can't drive the car on the freeway for some odd reason. Oh and to top it off the $14,100 I paid for the car if ladd repairs and maintenance endurance warranty cost of Ubers while it's been in and out of shops and Michigan insurance (full coverage for about 1 1/2-2 years and a year of no fault it puts me around $36,000 in the hole in the last 3 years thanks to them. Then they are posting lot coordinator positions for they used car lot on Facebook and deleting them in less than 2 days instead of just posting it on they business website which just seems out right sketchy.

Oops Wrong aces, couldnt figure out how to delete. Sorry Im…read moresure this place is great too

I just bought a 2010 Buick Enclave here yesterday. I just happened to stop by the lot on a Sunday…read moreon a whim to glance at what had and Mike just happened to be outside and asked what's I was looking for. They didn't have my first choice on the lot so he called around for me and as we talked further, he suggested and showed me this car. I came back on Monday and David helped me out, wrote up all the paperwork and they both went the extra mile by replacing the backup camera that wasn't working that day. Both guys were kind, professional and helpful and I would feel comfortable calling them with any questions from here on out. They had a good selection of cars on the lot and didn't mind calling around to check other places for me. I never felt rushed or pressured into anything. Now what I was looking for in reviews when I was scoping dealerships was more about the car and I obviously can't speak to if it's "been a great car" yet. I can say it's beautiful, rides like a dream and currently seems like we got a great deal on a great car. If it suddenly goes south and turns out to be a lemon, I'll be back to update this, but I definitely don't see that happening! I'd absolutely recommend Ace's!

Picked up our car we had shipped from down south to our home Porsche Dealer Porsche Detroit North…read more Rick gave me a tour of the amazing new location, very impressive operation. Rick had our car detailed and serviced before we arrived home. We have been dealing with Rick and his network of brands for 25 years now. To say we are satisfied is an understatement. We are customers for life! Rick has always exceeded our expectations and is one of the nicest people in the business.

Worst porsche dealership Ive ever encountered. Horrible communication. Dont answer the phone or…read morereturn voice messages or emails.

Chris is the man! This is the second time coming here and Chris is always taking great care of us…read more I appreciate you big time! Came in with no car and $1500 but wanting a reliable truck for work. Chris worked his magic and got me into one better then I was picking! We stayed late just to get it right and it happened. Thank you a million times!

I am never buying anything from this place ever again did even have my vehicle for a month before…read moreit caught fire from the back of the vehicle stating somebody screwed up the wiring and that was the cause of the fire I almost could've lost my life

Thank you for coming to my rescue. Timing, price and…read moreprofessionalism all around. The young that arrived was polite and knowledgeable. Highly recommend Robbie as for your towing needs.

Fast, professional, Friendly, and fairly price. Great at towing. Used them twice and would call…read moreagain!