We had the A-Team on our 3 bed move, I could see that they were very diligent about keeping our possessions safe and stable in the van, using ropes and plastic sheets to keep everything secure. read more

M25 Movers - Movers Near Me - London, XGL

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Absolutely appalling experience. This company advertises a fully refundable £5 reservation fee -- a blatant lie. After deciding not to go ahead with the booking, I requested my refund, only to be told they won't return my money but will instead "hold my booking" as credit. That's not a refund -- it's theft with extra steps. Their terms are misleading and feel deliberately designed to trick people into parting with money they have no intention of giving back. Avoid at all costs unless you enjoy being scammed out of small amounts for no service at all. read more

We booked a full-service move (packing, loading, unpacking) over two days. The company significantly underestimated our needs during a video quote, providing a truck suited for 1,000 sq ft instead of the required 1,300 sq ft. This misjudgment led to insufficient manpower and space, causing delays and the need for an additional van. Initially, they attempted to deny responsibility, claiming we hadn't requested to move certain small items, despite prior confirmation. While they eventually waived the extra van fee, they charged us for two parking fines, which felt unjust given their planning errors. We also had some problem with our belongings: shoe cabinet broken during moving out, wall damaged etc. With all the issues, the moving was delayed and took longer than expected, so the unpacking was not completed as promised (not even started actually !). The moving crew (quite professional though) acknowledged those issues, and told us to make claims for: -the unpacking that could not be done (too late for the crew) -the shoe cabinet broken during moving out (almost 200£ bought less than 2y ago) -the damaged wall (damaged by the shoe cabinet falling) and other wall damages (300£ total - an invoice from the landlord was provided). -the armrest of our sofa that was removed, but could not be reassembled in the new apartment (and now we are stuck with a 4k£ sofa with only one armrest instead of 2). We did the claim for everything, and after telling us that none of the damages were covered by the terms of the contact (that you should definitely pay attention to), they generously offered us 47£ for reparation, and then stopped replying. The experience was really bad. Only 2/3 of the job has been done, server am items were damaged. The cherry on top was customer service offering a laughable compensation, even though the moving crew acknowledged all the issues. read more

We moved back in June 2024. This 1 star review isn't for the guys doing the moving - they were fine. It's the people back at the office handling the bookings, the customer service and the claims did an awful, infuriating job. - We contact them and do the video review thing to get a quote. It all seems very friendly and practical. We make it very clear that we're doing some of the moving ourselves with repeated car trips, but they end up sending a quote of £1,698 for 2XL vans and 5 movers, which we know is way too much space, and trying to make way too much money off us - We have to call them 3 times to get them to reduce the quote to 2 normal vans and 4 people, at a more reasonable price of £1204 - On move day, only one of the vans and 3 of the people show up. The packing is slower, the guy running the moving team doesn't know what's going on, we repeatedly call the company and are fobbed off and told the second van will arrive "soon" - It doesn't show up for hours. The guys doing the moving are nice enough and do a ok job on their own, but it's stressful because we're not sure we can fit it all into the 1 van we have, and because they've no idea if the 2nd van will even turn up, they're keen to set off to moving destination on their own while we wait for the other van (?!) - We finally find out that the 2nd van was booked out on TWO other jobs before ours, and it arrives literally as we're worried the 1st van is just going to drive off. Some of the movers are laughing at what a mess it is. - We finally drive to the new address and unpack - the guys are efficient and do a good job. But then we call M25 again to discuss a discount because the move was a mess, and we didn't get about 40% of the resources we paid £1200 for. The person on the phone refuses to accept that anything was wrong for ages, until she finally says that their claims department will "probably" give something like a 10% discount - We make a formal claim over e-mail, get forwarded to their claims people, and we basically get nothing but "we're looking into this" for 2 weeks. And then after those 2 weeks, we get a message that is mostly poor excuses instead of any apology or accountability, and an offer of £25 as a compensation. £25 off a £1200 payment, when the move was a stressful mess and we didn't receive 40% of the resources we paid for (after spending a week haggling them down from paying £500 more for even more resources). - Their explanation was that it's apparently standard that their resources are distributed "dynamically". We tell them how ridiculous this is that they're saying none of their customers can be guaranteed to get their resources they pay for. They reluctantly give a "final" offer of just £50. We tell them that this is not good enough, and they simply stop replying, now over 3 weeks ago. Blows my mind that anyone running a business would defend all this to the end, then think it's ok to just stop responding. read more

The worst move out of 8 I have ever done! They bang all my walls with the plastic crates, they refuse to dismantle the window to take the sofa out when it was specified in the quote. They have out all the wrong boxes in the wrong rooms top floor bedroom books in the basement and vice Versa, they broke plates, they lost pieces ( neighbour found one on the street) of amazing chess board and another kid game. They left me alone at 5pm saying it is late without unpacking one box's of the 140!!! When I paid for part unpacking and without taking out the plastic of furniture!! They throw my clothes on beds or on the floor or on any cupboards( wrong rooms) as they wanted to leave with the hangers boxes for the day after removal. I still cannot believe how this company can call themselves a good removal company. I forgot to say when you want to complain you have to have completed the receipt where you say you have received all goods.. but they are all in boxes so you can not know.. and if you don t complain before 7 days you can not do it anymore!! very intelligent to trick people. read more

The below is a factual account of my experience with M25 Movers, posted to help others decide if they want to use this company or not: - Pre-move communication and reassurances were great. - Their packers/movers turned up when they said they would and were friendly. - Their movers caused over £1,000 worth of property damage, including knocking off part of a neighbour's brick wall by crashing their van into it when leaving. - M25 admitted the damage was caused due to younger members of their team rushing (i.e. not taking reasonable care, aka gross negligence rather than an accident). - We were encouraged to submit compensation claims and were told the company would arrange for the necessary repairs. - We were offered £365.25 compensation, on the basis of estimates M25's team claimed to have received from tradesmen. - We rejected this on basis it did not cover even 50% of the damage and asked to see the estimates as we had been quoted far higher. - The company did not send us any further information and said their original offer was fair and final. - We prepared a smalls claim court file and issued a chargeback via our bank in the interim. - M25 threatened to sue us on the basis of an "unjustified chargeback". read more

We used M25 movers in November 2019. I understand they were a decent enough outfit a year or so ago, but now they are absolutely terrible. For us they emptied our flat but lost so many parts and pieces that it was impossible to reassemble most packed furniture. Some items were completely lost. Some expensive items were damaged. Their drivers turned up late, didn't complete the job on the same day - had to come back next day, then the next, then forgot about us and so on. Now their attitude on the phone is to delay engagement, hostile and more designed to get rid of you rather than trying to solve remaining problems. We are in the process of legal action to recover costs. I don't expect this company to improve or change. Avoid! read more

Awful service, do not use. Supposed to have 2 vans, then told 3 the day before. Only 1 turned up in the morning. Second came in the afternoon and the third came in the evening. Move delayed as a result and couldn't get through to anyone on the phone all day. No acknowledgment or apology given until I complained and just got excuses and said they didn't do anything wrong. Offered £50. Disgraceful customer service. There are plenty of removal companies out there, use someone else! read more

Great in the lead up to move but wanted double price for unloading my furniture! I chose m25 Movers thinking they were a profession outfit but in reality they are dishonest and anything but professional. I booked a job for a 3 bed semi move, was quoted a price and arranged the move for the 6th July 2019. They came on time, loaded up and went to my new location. Upon arriving, they refused to unload the furniture until double the price was paid in cash - they flat refused until I went to a cashpoint and paid cash. No receipt was given. I cannot recommend this company to anyone. Ps - the drivers pretend to not speak English but can demand cash just fine. read more

I was given an estimated time for moving of 3.5-4 hours (after providing a detailed list of all furniture etc.) The actual move took 6 hours (50% more!) and this was for a small one bed flat with a 10 minute drive between the two locations. The movers were extremely slow and took multiple breaks. The office was also extremely unfriendly and unhelpful when I provided feedback. I wouldn't recommend them and will certainly be using a company who offer a fixed quote the next time I move. read more

Avoid this company. Be aware they seem to have few bad reviews because they censor them - if you accept compensation their t&cs forbid you from posting a review. We had an epically awful moving day with them, during which they not only didn't pack our house fully as paid for, we as customers had to help move things as they sent too small a van and less men then quoted for and we were very late leaving our property. In addition they flooded our (sold flat's) kitchen when Un-plumbing our washing machine, costing us £370 for an emergency plumber on moving day, and £450+ of damage to various lights and items due to poor packing and the rush. After months of emails, they are refusing to compensate us despite admitting the damage and loss of service, and we are now having to take them to small claims court. We used them on a personal recommendation from a friend, so I can only guess they were a good company that has grown too fast and also changed management. Save yourself huge stress and regret and do not use M25 Movers!! read more